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Sterling McCall Toyota Fort Bend
Richmond, TX
1,268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,268 reviews
October 13, 2021
Was good visit, bought a used car, 75 miles later, and the dash board lit up, brake, abs, service engine, traction, awd, lights to be exact. I live 90 miles away, and they want me to bring it back to them the dash board lit up, brake, abs, service engine, traction, awd, lights to be exact. I live 90 miles away, and they want me to bring it back to them to look at it,,, i cant even go a block without it acting up. I feel i was sold a problem(lemon) replaced the abs censors on all 4 wheels, still no help. Back to the mechanic, and more $ More
by Jamesleverett2005
Employees Worked With
Jeff Pasquale
October 01, 2021
I was looking for a car, and just looking but the manager emailed and called me, just to talk about my possible buy, I loved that good old customer service that makes me know where to look first when I do de emailed and called me, just to talk about my possible buy, I loved that good old customer service that makes me know where to look first when I do decide. More
by thekimdavis5050
Employees Worked With
Chris Anderson
September 28, 2021
Worst possible dealership in the area. Last month they confirmed the prices for a 2021 Hybrid Toyota Highlander - approved the credit & the documents were to be prepared.But they called 15 minutes prior t confirmed the prices for a 2021 Hybrid Toyota Highlander - approved the credit & the documents were to be prepared.But they called 15 minutes prior to signing of documents saying that the vehicle had been sold. Went to Don McGill Toyota same evening bought the same vehicle at a lower price. No hassles wentwent smoothly and at a lower price also. More
by KK 2021
Employees Worked With
Chris Anderson
September 28, 2021
Car literally blew up as I was test driving scared the life out of me... They didnt even offer an apology when they came to pick me up treated it like I was being dramatic until they seen the actual car.. life out of me... They didnt even offer an apology when they came to pick me up treated it like I was being dramatic until they seen the actual car... I had to coast into a safe spot imagine if I were on the freeway... And then still proceeded to try to sell.me another car... No thank you I literally rode down the street afraid to drive the next car and waited for my ride before returning... Mistakes happen but no accountability or empathy... Do not recommend More
by Britneymonete
Employees Worked With
All
September 04, 2021
Got my loan secured and was going to sign papers and pick up next day. Sold it after we talked. Horrible place. Untrustworthy. Send an email saying it was sold. So I got dinged for credit check and didn't ge up next day. Sold it after we talked. Horrible place. Untrustworthy. Send an email saying it was sold. So I got dinged for credit check and didn't get a car. Got a sad face emoji when I texted harry palmer reminding him I was coming the next day. Go to another place!!!! More
by Sharonstanley
Employees Worked With
Harry palmer
August 03, 2021
bought car 2 months ago paid in full cashcalled to see bought car 2 months ago paid in full cash called to see if lp came on they said yes went to pickup they held lp and title hostage until they got $ bought car 2 months ago paid in full cash called to see if lp came on they said yes went to pickup they held lp and title hostage until they got $500 ransom More
by Unhappy customer
Employees Worked With
martin morocho, Aubrey Cook, Jeff Pasquale, Al Beck, Piotr Brzozowski, Jerry Koger, Garrett Burleson, Daniel Fleming, Bibin Thomas, Dave Popejoy, Jose Martell
July 28, 2021
I normally do not write review to anything I bought, especially writing review to a car dealer, but this is a very exceptional case that I would like to recommend this dealer and especially the sale per especially writing review to a car dealer, but this is a very exceptional case that I would like to recommend this dealer and especially the sale person name Robert Gardner to anyone would buy a car, you will get the best deal plus they will treat you right. Especially after you already drove the car out of the lot and 2 days later found the problem like me, when I came back and told them about the problem, they still fix and correct the situation for me at no cost, for that I appreciate that they trust my words and I think they really know to value customers and try to do thing right. this is very fair and a good dealer to do business with, which is very rare these days. More
by vttnguyen
Employees Worked With
Robert Gardner
July 18, 2021
Updated. Review since this is the only way my voice will be heard . I hope someone from corporate reads this and reach out DO NOT BUY A CAR expect to be treated well after your purchase . The manager of be heard . I hope someone from corporate reads this and reach out DO NOT BUY A CAR expect to be treated well after your purchase . The manager of this location has no moral or ethics and they know someone called me June 30th and told me they would replace my windshield now they are acting like no one called me and the manager is refusing to give me the number to corporate to escalate my complaints . After several conversations I received a phone call late June saying the windshield would be ordered and replaced . I didn't get the name of the person who called me because I was sick and didn't think to write his name down .. June 30th someone called me and told me my windshield would not be replaced. THEY KNOW SOMEONE CALLED ME BUT I DONT HAVE A NAME SO ITS MY WORD AGAINST THEIR WORD I am now stuck with a broken windshield and a USELESS WARRANTY that I cannot get a Refund on. I was basically lied to. The warranty company they use is useless. Don't buy the warranty. If I could rate this company lower than a 1 I would. The crack in my windshield spread as I was driving home and I am being DENIED a repair because I couldn't stop the spread. I guess I was supposed to get out my car on the highway and try to stop it. There warranties are useless and they are only designed to take money . I wish I had never purchased a car from here . These people only care when they get the sale after this they don’t care . I will post a negative review everywhere I can . Donnie is definitely useless. He sits back in is office and doesn’t care about customers. They sold me a warranty on my car that doesn’t cover windshield cracks if they are longer than 6 inches. The warranty is non refundable and the 3rd party company Customerservice is AWFUL. They went above and beyond to sell the car to me BUT the second something happens they don’t care. I guess I’m stuck with a cracked windshield because I can’t afford to pay $800 to get it repaired. Don’t buy the warranty it’s useless!!! More
by jchesser
Employees Worked With
Martin Morcho
June 26, 2021
Worst customer services ever. Car received with missing items rugs and front bumper plate brackets. Sale man poor handling of the issues Never replied my email. Salesman said one thing on the phone jus for items rugs and front bumper plate brackets. Sale man poor handling of the issues Never replied my email. Salesman said one thing on the phone jus for sale and a different thing in person. More
by herlyng
Employees Worked With
Phil Mole
April 30, 2021
For starts, if there was a lower way to rate with a no star sign ,that is what this dealership deserves. Secondly they wanted to fraudulently sell me an accidented car as a clean title. The customer servi star sign ,that is what this dealership deserves. Secondly they wanted to fraudulently sell me an accidented car as a clean title. The customer service is for lack of a better word beyond HORRIBLE! Picking a call by the sales reps to the Managers, seems like they're doing you a favor, after cancelling my purchase getting back my down payment has been a trauma for me. If i had my way i'll shut down this location. BAD SERVICE, HORRIBLE STAFF, INSENSATE AND SUPERCILIOUS ARE JUST MILD DEFINITIONS OF WHAT THIS LOCATION PERSONIFIES. More
by ok
Employees Worked With
Robert Gardner, Jonathan(Sales Mgr)
