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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,021 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,021 reviews

March 12, 2025

Awesome assistant manager . Communicates to the needs of the customer.keep it up! More power! More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey garza
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Mar 15, 2025 -

Sterling McCall Toyota responded

Hello Roxy, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2025

Prompt professional and thorough Jose the greeter set the experience Short waiting time with no appointment More

by Donnacramer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 14, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with Jose! Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2025

Great customer service. They know their work. Now I will come to Sterling McCall Toyota to do my car services. Thank you More

by saidou.mariko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota responded

Hi Saidou, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

I waited over 2 hours for an “express” oil change. I will never return to this place More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 10, 2025

I waiting 5 hours just for oil change terrible service I won't recommend it More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adolfo
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Mar 13, 2025 -

Sterling McCall Toyota responded

Hello Jose, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 10, 2025

You guys video in Spanish. Why? I’m not Spanish speaking person. Need to improve on the video for none Spanish speaking person. More

by quanlao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

Hello Quanlao, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me at (713) 270-3900, so that I can learn more about what took place in this situation.

March 10, 2025

Good service very professional staff. Was able to get my car inspected at the service center. Very convenient More

by Youldj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Mar 13, 2025 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

March 09, 2025

It was ok, everyone seemed to very rush and not care about customers . It's typical for dealer More

by sxkitaga3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Mar 12, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 270-3900.

March 08, 2025

Great service, professional, poignant, and kind. On time , polite , fast service and good communication. Thank you More

by mitra Asgaritari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Report | Print
Mar 11, 2025 -

Sterling McCall Toyota responded

Hi Mitra, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

It took almost 2 hours for oil change and tire rotation. Only 2 tires rotated instead of 4 tires. Not going back to this dealer! More

by Duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Orona
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

Hello Duke, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

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