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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,021 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,021 reviews

March 07, 2025

I have my car serviced here for a long time, And never had any problems before. Today I am facing a bait and switch, jack up Heavily from Coupons price, discount price to Actual quoting price. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reynaldo Garza
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Mar 09, 2025 -

Sterling McCall Toyota responded

Hello Tommy, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 07, 2025

I am not happy. I wanted to replace my tires with Michellan tires but the the person who attended me confused and suggested to go for Yokohama tires. I feel very bad More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
998252 Reynaldo Garza
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Mar 09, 2025 -

Sterling McCall Toyota responded

Hello Jose, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 06, 2025

Service was faster than I expected. Thanks. I’ll returning in the future if my vehicle Actually received a genuine greenlight on the multipoint inspection. More

by Jennideb1
Recommend Dealer
Yes
Employees Worked With
Pedro
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Mar 09, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

They had Great service, I definitely do recommend this dealer, they're awesome. Thank you!! Carlos Briones More

by amwc83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
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Mar 09, 2025 -

Sterling McCall Toyota responded

Hi, we are delighted we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 04, 2025

I have never had an issue with Sterling McCall Toyota, and I have been with them for around 10 years now. Amazing service, James has been my person and he is wonderful. Thank you, thank y'all, for the hos More

by lauren.connelly911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Mar 05, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2025

Had an appointment at 12 didn’t leave until 2:05 for a simple oil change & rotation. Otherwise pretty nice staff just very slow service More

by camtayneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hello camtayneal , My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 03, 2025

I’m satisfied with my car service and all staff is treated very well and nice More

by Pradipkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hi, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota

March 03, 2025

Bad service, they took 3 hours to do oil change and tire rotations. And didn’t apologize for the wait More

by rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember his name, and the cashier's name either
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hello rosa, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 02, 2025

Excellent service and quick repair worker are very good since you enter to dealer personal very kind More

by salvador cueva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don not remember
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 02, 2025

It Was great there were fast they were very professional and they did what they told me they would do by Purchasing the warranties that I got With the truck More

by Jesus gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James,winner
Report | Print
Mar 05, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

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