Back

Sterling McCall Toyota

Houston, TX

4.2
1,021 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,021 reviews

February 28, 2025

Good job but the filter in the dashboard was not checked, hence not changed. I hope next time i come around for service this will be changed. More

by firstlove2yes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name .
Feb 28, 2025 -

Sterling McCall Toyota responded

Hello firstlove2yes, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that you did not have the filter changed. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 28, 2025

Dealership is under construction but I got my car fixed thanks to Jose Silva! Going to come back for my next service with him! More

by Toyohatch21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Silva
Mar 03, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2025

Very clean and organized atmosphere with nice and friendly staff. The technician was really good person and was interested in helping me to get the job done. I will come back for servicing my vehicle More

by majidarazzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Carlo ze
Feb 28, 2025 -

Sterling McCall Toyota responded

Thank you so much for your positive comments about Sterling McCall Toyota! If you have any further questions, please give us a call. We're always happy to help!

February 26, 2025

Wonderful service! Very attentive. Polite and helpful. Took my car back and took care of what needed to be done. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan
Feb 28, 2025 -

Sterling McCall Toyota responded

Laura, we are very happy to have provided you with such a positive experience!

February 26, 2025

I am 76 yrs old. I have dealt with many Dealership’s service departments and have dealt with quite a few service advisors. SMT service department is the best run out More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Feb 28, 2025 -

Sterling McCall Toyota responded

Frank, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!

February 26, 2025

Jose Portillo, the Service Advisor, was courteous and professional. He kept me informed about the progress of the service request. More

by plbowman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo and Kathie Marsh
Feb 28, 2025 -

Sterling McCall Toyota responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We look forward to your next visit! Take care!

February 26, 2025

Good customer service I appreciate, they are very friendly and helpful thank you to all them More

by Ana Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name he is the best
Feb 28, 2025 -

Sterling McCall Toyota responded

Ana, thank you so much for your positive comments about Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

Excellent customer service by Salim Adil. Very professional and knowledgeable. He made a great deal which I can’t refuse. I wish all the dealerships have that kind of service. More

by kdiqbal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Salim Adil
Feb 28, 2025 -

Sterling McCall Toyota responded

Hi, thanks for your praise and kind comments about Salim. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 23, 2025

I have been bringing my car to this dealer for so many years now and always good service. More

by isra75sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Feb 28, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 23, 2025

Dropped my car off for my service appointment at 12pm. Wasn’t seen until 12:30pm. Tried to ask a nearby advisor, Jessica, for help. She was super rude and dismissive. Service advisor Pedro didn’t send any More

by Bad.experience.at.sterlingmccall.toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica, Pedro
Feb 28, 2025 -

Sterling McCall Toyota responded

Hello My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. My apologies that your service took too long. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director awhatley@mccallgroup.com

...
12
...