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Sterling McCall Toyota

Houston, TX

4.2
1,021 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,021 reviews

February 22, 2025

What amazing customer service from the moment you walk in. Everyone was willing to help and make my experience go smoothly. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Feb 28, 2025 -

Sterling McCall Toyota responded

Hi Angie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2025

Was told the oil change was $2995 on special when I got the invoice the bill was for $56 More

by Joechandi1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Feb 21, 2025 -

Sterling McCall Toyota responded

Hello Joechandi1986, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley

February 20, 2025

They didn't change the oil as part of regular maintenance and spilled coffee on the top of the trunk hood. More

by peterodriguezaguinaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Lehr
Feb 21, 2025 -

Sterling McCall Toyota responded

Hello peterodriguezaguinaga, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley

February 20, 2025

Normally I have a good experience at this dealership, but that was not the case today. I tried to keep my calm and not get furious once the damage had been done because I understand mistakes can be made. Wha More

by GusRojas87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Art Whatley, Guillermo Villafranco
Feb 23, 2025 -

Sterling McCall Toyota responded

Hello Gustavo, My name is Brian Luviano General Sales Manager here at Sterling McCall Toyota. I would like to get more feedback of your current visit. Would you please give me a call directly at my cell 713-349-4864? Thank you! Brian Luviano General Sales Manager

February 19, 2025

Carlos was professional and told me all that is about to happen. He told me how long it will take to get me out of the dealership. He called me and told all that is needed to be replaced which was within my More

by Felixihegworo60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 21, 2025 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 19, 2025

Adi Diaz has been the most efficient and the best when it comes to anything regarding servicing my camry. More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Feb 21, 2025 -

Sterling McCall Toyota responded

Hi Roxy, we're happy to hear you had such a positive experience with Adi! Feel free to reach out to us if you need anything. Have a wonderful day.

February 19, 2025

I feel like James Chatman cheated me. He has no customer service. I came to service my car and spent 5 hours. I told James Chatman that my brake was making noise, he already concluded it More

by Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Chatman
Feb 21, 2025 -

Sterling McCall Toyota responded

Hello Chi, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. My apologies that your service took too long. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 19, 2025

I have appointment so we waiting 2 hours when finishes I look ticker next service due no change, tire pressure low, still show go dealer manternane . No good for service More

by toanthanhluong69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SB
Feb 21, 2025 -

Sterling McCall Toyota responded

Hello toanthanhluong69, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley

February 16, 2025

I had an appointment for 1 o’clock,tech told me that it would take an hour and a half. I literally set for two hours and a half just for oil change. Why should a customer wait two hours and a half for oil More

by Tricelarry2608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Garza
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello Tricelarry2608, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 15, 2025

La atención y el servicio es excelente de éste lugar de TOYOTA y yo lo recomendaría sin problema gracias. More

by wsriberas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS FLORES
Feb 18, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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