
Sterling McCall Toyota
Houston, TX
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Normally I have a good experience at this dealership, but that was not the case today. I tried to keep my calm and not get furious once the damage had been done because I understand mistakes can be made. Wha that was not the case today. I tried to keep my calm and not get furious once the damage had been done because I understand mistakes can be made. What really set me off was how everyone wanted to act like it wasn’t a serious issue. The manager even made a snide remark that almost set me off but I kept my cool. I bought my vehicle and paid to be able to bring it here to get serviced. And honestly after today they left a really bad taste in my mouth. I won’t be buying my next car here, even though I had already planned to do so. I will go out of my way to purchase elsewhere. More
Carlos was professional and told me all that is about to happen. He told me how long it will take to get me out of the dealership. He called me and told all that is needed to be replaced which was within my happen. He told me how long it will take to get me out of the dealership. He called me and told all that is needed to be replaced which was within my reaches and I told him to go ahead and fix it.. I will recommend this Sterling Mcall dealership to any of my friends and well wishers. Am completely satisfied.10/10 rating. More
I feel like James Chatman cheated me. He has no customer service. I came to service my car and spent 5 hours. I told James Chatman that my brake was making noise, he already concluded it He has no customer service. I came to service my car and spent 5 hours. I told James Chatman that my brake was making noise, he already concluded it was brake pad and charged me $500. I feel cheated, if I didn’t tell him about the brake, he wouldn’t know to charge such amount. I feel cheated and am unhappy with the service cause the car still makes noise, I feel bad and cheated. His name is James Chatman at Houston location. Am not happy More
I have appointment so we waiting 2 hours when finishes I look ticker next service due no change, tire pressure low, still show go dealer manternane . No good for service look ticker next service due no change, tire pressure low, still show go dealer manternane . No good for service More
I had an appointment for 1 o’clock,tech told me that it would take an hour and a half. I literally set for two hours and a half just for oil change. Why should a customer wait two hours and a half for oil would take an hour and a half. I literally set for two hours and a half just for oil change. Why should a customer wait two hours and a half for oil change and head an appointment. Why More