
Sterling McCall Toyota
Houston, TX
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Oscar Casas and the workshop crew were extremely helpful and attentive to questions. I am impressed by their eagerness to explain issues and resolve problems. Everyone provided excellent customer service. and attentive to questions. I am impressed by their eagerness to explain issues and resolve problems. Everyone provided excellent customer service. More
Was charged more than expected. No service agent came to help or advise on service. Seemed like a very transactional experience than a genuine customer No service agent came to help or advise on service. Seemed like a very transactional experience than a genuine customer More
The warranty service went very well from check in to a timely conclusion. I waited, and they kept men informed all the way. Thanks timely conclusion. I waited, and they kept men informed all the way. Thanks More
The dealership is very automated from scheduling service appointments to tracking progress of the service being requested. The Uber service is a vast improvement over Courtesy Car service they used to cust appointments to tracking progress of the service being requested. The Uber service is a vast improvement over Courtesy Car service they used to customers. More
Staff need to communicate more with their customers while vehicle is been serviced sending messages is not enough when a person explain it’s better while vehicle is been serviced sending messages is not enough when a person explain it’s better More
Exceptional Service for My Toyota Tacoma! ** I recently took my Toyota Tacoma in for maintenance, and I couldn’t be happier with the experience! From the moment I arrived, the staff greeted ** I recently took my Toyota Tacoma in for maintenance, and I couldn’t be happier with the experience! From the moment I arrived, the staff greeted me with warm smiles and a genuine eagerness to help. The service team was incredibly knowledgeable and took the time to explain the maintenance process, ensuring I understood what would be done and why. The waiting area was clean and comfortable, making the time fly by. I appreciated the complimentary coffee and Wi-Fi, which allowed me to catch up on some work while I waited. The maintenance itself was performed promptly and efficiently. My Tacoma was in and out in no time, and I loved receiving updates throughout the process. When the service was completed, the technician went over everything they had done and even provided helpful tips for future care. Overall, my experience was fantastic! I left feeling confident in my vehicle’s performance and grateful for such attentive service. I highly recommend this dealership for anyone looking to maintain their Toyota Tacoma. They truly go above and beyond! More