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Sterling McCall Toyota

Houston, TX

4.2
1,065 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,065 reviews

June 29, 2023

Excellent service. Prompt service. Advisors are very courteous! I would highly recommend this dealership every time. More

by Kenn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adi Diaz, David Mello, Brian Luviano, Elizabeth Ayala
Aug 01, 2023 -

Sterling McCall Toyota responded

We appreciate your positive review about your recent experience with us!

June 28, 2023

More time was taken than what was promised. Initial amount quoted was high. Then he brought down. The alignment was not done to my satisfaction. More

by melwynmachado
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Mello, Brian Luviano
June 28, 2023

Good dealership. But sometimes annoying in the way they do business. Was not satisfied with last work done on my car on Monday June 26 More

by Peterclavera
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rubio
Jul 11, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 24, 2023

The service was Fast and reliable . Will return for future services. Carlos was the one who helped me . More

by luiseg1994
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 27, 2023 -

Sterling McCall Toyota responded

Thank you for being our customer, we appreciate your kind words!

June 24, 2023

I have had service here for years and have dealt with three or four service advisors and one service drive manager and all were very professional and pleasant. Service today with Carlos Rivera was very g More

by royaltymsjohnson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
Jun 27, 2023 -

Sterling McCall Toyota responded

We appreciate your positive review about your recent experience with us!

June 23, 2023

When I arrive I just requested for and oil change only,Mr H Annah Duraso pulled up my record I don't know what kind the service that he wrote down what I need they end up change out the brake fluids he also More

by hue3545
Service Price Transparency
Recommend Dealer
No
Employees Worked With
H Annah Duraso
Jun 26, 2023 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Wallace Customer Relations Liaison-Service 713-270-3720 swallace@sterlingmccalltoyota.com

June 21, 2023

They communicated with me a lot and kept me informed on status of service and timeline More

by Klockhar
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ernesto Umana
Jun 24, 2023 -

Sterling McCall Toyota responded

Hi Klockhar, we are very happy to have provided you with such a positive experience!

June 21, 2023

They did a good job. Free wifi and good service. I appreciate it! Best recommend when you choose to do service there. More

by nhnga34
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 22, 2023 -

Sterling McCall Toyota responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

June 20, 2023

Excelentes. profesionales. Me siento muy feliz de formar parte de la familia Toyota. Los recomiendo 100%. Gracias a Adi Díaz y a su equipo por su magnífico trabaj More

by yaroskavaldes
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adi Diaz y su equipo de trabajo
Jun 22, 2023 -

Sterling McCall Toyota responded

Hi Yaroskavaldes! We're so happy we were able to help you out!

June 18, 2023

Good service. Comfortable waiting lounge. Professional and friendly reprentative. Thank you so much. Will come back. More

by Binngot735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson Flores
Jun 20, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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