Stevens Creek Chevrolet - Service Center

this dealership has no after hours key drop box. Are they still living in the 1980's where a stay at home spouse could make a car drop off during working hours? This was very inconvenient for me. Ev Are they still living in the 1980's where a stay at home spouse could make a car drop off during working hours? This was very inconvenient for me. Even still I was able to drop my van off within 3 minutes of closing time....even spoke with someone about my prearranged service time and where to park the van. My servicer appointment was Friday at 8:20am the next day. I didn't get a service repair description and quote until Monday, at 11:30am. The delay reminded me of a Seinfeld episode when the airport rent a car company took his reservation but in the end rented the car to some one else. This dealership estimate was nearly 2 times hire than what I found in a local mechanic shop. I arranged to have the van towed. I spoke on the phone with the service rep at the dealership informing her of my plans to tow the van but would not be there to conduct any necessary paperwork. She was OK with that but neglected to inform me of my final bill and give instructions for payment. Her negligence resulted in the tow truck driver being delayed once he got there and they would not release the van without payment. The tower ended up paying my dealership bill to move the process along. Needless to say I was embarrassed about the imposition on the tow truck driver. Its like this dealership opperates as if in the 1980s but the service manager on the phone still didn't even know how to finish up with a customer in a seamless manner. Ironically, one aspect of her service that was more like 2020 was her request at the end of every phone call asking me if I was satisfied with the results of the phone conversation. More

Bryan was very good at letting us know what was going to happen and keeping in touch. I was surprised, considering how extremely busy he was. Bryan works very hard at doing his job. happen and keeping in touch. I was surprised, considering how extremely busy he was. Bryan works very hard at doing his job. More

Chevrolet of Stevens Creek and Dennis Lowe have both been indispensable in my meticulous care of my 2006 Corvette Convertible. I bought it new at Chevrolet of Stevens Creek in 2006. indispensable in my meticulous care of my 2006 Corvette Convertible. I bought it new at Chevrolet of Stevens Creek in 2006. More

Needed extensive work done on my 2013 Chevy Cruze. Valve cover and turbo kit. My car runs great now! Great customer service from Neli and Jesika! Valve cover and turbo kit. My car runs great now! Great customer service from Neli and Jesika! More

Needed last minute oil change,Pepe and the made it happen. Needed a headlamp changed and needed to get the part, Pepe and the team made it happen. Needed a safe ride home and back to the dealership, happen. Needed a headlamp changed and needed to get the part, Pepe and the team made it happen. Needed a safe ride home and back to the dealership, yep you guest it, Pepe and the team made it happen. My brakes made a crazy noise before I could leave the lot, Pepe and the team to the rescue! Your service team is amazing and the kindness felt while waiting to be serviced by my Pepe lets me know your staff cares about the clients. Thank you so much for the opportunity to continue receiving the best service from start to finish! Great Job!! More

Dennis quickly got me in and out for a simple oil change on my Corvette. Greatly appreciated. on my Corvette. Greatly appreciated. More

Purchased a new 2022 high end truck, sales tried to jack the price 10k over msrp, shut that down. Then onto service which started well with a really good advisor, then that fell off the rails, forgetting ap the price 10k over msrp, shut that down. Then onto service which started well with a really good advisor, then that fell off the rails, forgetting appointments, lack of communications. I reached out to the general manager, (useless) the lack for communication starts from the top down, now I see the issue is with the GM Scott J, he provides lip service by replying to negative reviews online like this one! I think that’s his only job as it’s sure not responding to dissatisfied customers. I DO NOT RECOMMEND THIS DEALERSHIP, there’s plenty of others to choose from. More

The service was excellent. I was very satisfied with the service and how professional the dealership was. It was genuinely very impressive. Thanks! I was very satisfied with the service and how professional the dealership was. It was genuinely very impressive. Thanks! More

The Service Manager was helpful. Realizing how anxious I was, he explained with sensitivity the high cost of repair. Outlining all of my options. He made me feel that he was concerne Realizing how anxious I was, he explained with sensitivity the high cost of repair. Outlining all of my options. He made me feel that he was concerned with the safety of driving the vehicle and he would attempt to do everything within the guidelines that would help us. Even though it was expensive I didn't feel like I was being taken advantage of. He represented the dealership with positivity and service. I came to trust what I was being told More

In regards the mechanic shop I’m very disappointed I spend more than $7000.00 an my issue with evac system was not fixed took the car back twice an last time I brought it back Dey told me that I needed spend more than $7000.00 an my issue with evac system was not fixed took the car back twice an last time I brought it back Dey told me that I needed to spend another’s $8000.00 to fix the problem I took to. An independent mechanic an fixed the issue for $700.00 An mention I did not needed to replaced all the thing you guys did my understanding is that your technician is just guessing, what’s parts he need to be replaced. I’m totally disappointed More