Stevens Creek Chrysler Jeep Dodge - Service Center

Worst service in my entire life. One repair sent home was obviously not tested and did not work at all (and they refused to not charge me fully for parts and labor). Another similar One repair sent home was obviously not tested and did not work at all (and they refused to not charge me fully for parts and labor). Another similar situation, problem misdiagnosed, still charged for labor and parts for something not needed or that did not help. They do not stand behind theur work, and the technicians are completely incompetent. They have no problem charging for parts and labor that are absolutely not needed. Be careful here. More

No sense of customer service, obviously understaffed it a car needs to be there for more than 3 business days, for a simple diagnostic test. plain laughable and someone else needs to run this establishment a car needs to be there for more than 3 business days, for a simple diagnostic test. plain laughable and someone else needs to run this establishment and change the current leadership and perhaps sales associates too. Talk about not reasoning with the people who put you in business and they also seem to have a shatty record system by the way and don’t keep all of their customer purchase receipts so you better make your own copies for legal purposes. Ha More

Do Not deal on this dealer, sales are good till you sign then you on your own service sacks today is 12/30/2019 1:50pm then you on your own service sacks today is 12/30/2019 1:50pm More

If I could give this dealership 0 stars, I would. I will NEVER go back to this shop. I’m really going to try not to go into too much detail. It’s very difficult as we’ve been dealing with this dea I will NEVER go back to this shop. I’m really going to try not to go into too much detail. It’s very difficult as we’ve been dealing with this dealership for the last year. We purchased a used Jeep in January 2018 with a 3rd party warranty. 3 months later I take it in for an oil change and was told that the e-brake, transmission and clutch needed to be replaced. One month goes by and they finally get a transmission ordered. It took one month because our rep was inefficient and almost never returned my calls. To get something done, I usually had to go down to the shop, I even gave my own warranty company the parts & labor pricing to get the authorization, which he was supposed to do. Once that was done, they ordered the transmission, turned out it was on back order for months, but we didn’t find that out until about 3 months later when they finally disclosed this information to us. Then when we go to pick it up, they tell us our battery is dead which they covered because it was in their care. Anyhow, after a pretty stressful 5 months we finally got our Jeep back with a used transmission installed in it (which we were fine with because it included an extended warranty). Everything was fine… Until... Two months later when we brought our Jeep in to a different shop for an oil change in which they told us we also had a transmission leak. Great, and the extended workmanship warranty is with Stevens Creek CJDR so we had to bring it back to them for the repair. They repair the leak but then another two months later we bring our Jeep in to another repair shop for the takata recall and find out that there is another transmission leak. So, brought the Jeep back to Stevens Creek CJDR for them to fix the transmission leak. They had it for a few days and said they repaired the leak but one month later while we’re on vacation and are packing up to head home, we start the Jeep and notice it sounds a little odd. When we start driving we notice the gears are kind of making a low grinding noise. We’re pretty much in the middle of nowhere so we decide we’ll attempt to drive it to the nearest town. We make it to town and take it to a shop where they informed us that the transmission fluid was bone dry and that the transmission was dead. We towed the vehicle to the nearest Chrysler dealership because since we’re not within X amount of miles from Stevens Creek CJDR, now we can take it to any Chrysler dealership. It takes 2 weeks for Stevens Creek CJDR to order the transmission, one week for it to finally arrive at the shop and another week to get it replaced. The transmission was so bad that it also broke the clutch so we had to have that replaced too. I had to call Chrysler Resolutions for them to take care of it because Stevens Creek CJDR went radio silent when I tried to ask them to cover it, especially since we just replaced the clutch 6 months prior. This whole debacle was an extremely stressful and painful process but after a year of dealing with Stevens Creek CJDR, I’m very happy that we never have to bring it back to them again. Because now, we’re 6 hours away from the dealership that just replaced the transmission and clutch so we can go to any Chrysler Dealership to cover any repairs to the transmission. More

Service Dept is lacking Car was dropped off for transmission check and DVD player issue on 1/4.. Transmission check was done 1/5 but as of 1/9 STILL NO INFO about DVD player Car was dropped off for transmission check and DVD player issue on 1/4.. Transmission check was done 1/5 but as of 1/9 STILL NO INFO about DVD player issue... I have to call them as they do not call me with updates and I have to sit on hold for up to 30 min at a time just to get "disconnected".. driving over today to confront them face to face!!!! Sanjet is the WORST SERVICE ADVISOR EVER!!!! More

Didn't service our urgent security replacement Bad service. We have got manufacturer notice for URGENT security replacement from Jeep and when I called to this service, they told me that next avail Bad service. We have got manufacturer notice for URGENT security replacement from Jeep and when I called to this service, they told me that next available window for this URGENT check is on April 2019, IN 6 MONTHS. When they revealed that we didn't buy our car from them, they refused to deal with us and even stopped picking up the phone. I sent notice to Jeep to make them aware about such a bad service. Boardwalk Jeep service is farther but service there is much better. I've got my urgent security replacement in couple days. More

2 weeks and going on, just to (supposedly) replace battery Jeep Cherokee Is plagued with the same transmission problems since it was released. Also, 3.2L engine has endless issues with Start Stop electronics. Jeep Cherokee Is plagued with the same transmission problems since it was released. Also, 3.2L engine has endless issues with Start Stop electronics. You might think it's worth trying it, because it's cheaper that comparable vehicles. *** Well, think again, as you will have hard time servicing those issues** I got it in for service, for the Start/Stop service light. Had to schedule TWO WEEKS in advance. Even then they couldn't get to it until tomorrow. Took them a week just to determine the light was on due to the failed main battery. Good. Well, the problems just start here: they say the batteries are back-ordered and it'll take a month! I am thinking - they (the dealership or the FCA) are supposed to give me a loaner now - so the cost of a loaner for a month is better for them then grabbing a battery from a local store? xxx? Am I in the Twilight Zone? Well, the answer to this question comes back soon- calling Jeep And FCA doesn't help - they won't give you a loaner and they don't care about the Lemon Law. And sure they are right - I personally don't look to get involved into a lawsuit as there is nothing for me there. So, FCA clearly pushes me to buy a new battery myself, and be done with this. Which is exactly what I wanted to do except: I get a call tomorrow from the dealership that PARTS ARE HERE and I can get my car the next day afternoon, if I drop it off at 7am. Sure I did, but again, it takes them 2 days just to get to my car. 3 days more and guess what: They tell me THEY ARE STILL WAITING FOR PARTS. Aaargh. Ok, I tell them not to f* with me, just give me rental. Surprisingly they do, but again, they promise the car will be done tomorrow. Sure it's not. The whole week passes, no responses. My car IS THERE FOR TWO WEEKS NOW SUPPOSEDLY BECAUSE THE BATTERY FAILED. Duh. Obviously - LIARS. Only they know what's going on with that car, which is not something I care about, but I am on the hook for 2 weeks to "be ready to pickup up the car tomorrow", yet it didn't happen. Pay attention that Normandin is just slightly better and really, you shouldn't be buying Chrysler around here as it's risky with the dealership being so poor. These guys are far behind the service level I had on my Mazda in the nearby Oak Tree Mazda. More