Stevens Creek Chrysler Jeep Dodge - Service Center

Customer service and sales were painfull I bought a 2018 Grand Cherokee Overland, "the car is great" but the sales procedure was painfull. I brought the car in today for a L.OF. and tire rota I bought a 2018 Grand Cherokee Overland, "the car is great" but the sales procedure was painfull. I brought the car in today for a L.OF. and tire rotation? I had made an appointment the week before . When I should up at 9:50 AM I waited 40 minutes to talk to a service advisor who told me it would be the end of the day before they would be done. BTW when i made the appointment they told me I could wait and the it would take 20 minutes to an hour. Not Happy Ace the Service writer was nice and apologetic for the situation but also said it was the norm More

Worst repair experience ever My Jeep Grand Cherokee has been in the service dept. for almost 6 weeks and is still not fixed. It just needed some relatively minor suspension repair My Jeep Grand Cherokee has been in the service dept. for almost 6 weeks and is still not fixed. It just needed some relatively minor suspension repairs and is still not done. My service advisor, Max, is completely incompetent and helpful. He has never once returned my call or called when he said he would to update me on its progress. I have been given 4 completion dates over the past 2 weeks and it is still not done. Having owned many different makes of cars in my 40 + years f driving I can honestly say this is the absolute worst car service experience ever. I would urge anyone thinking of using them to go somewhere else. More

Two months for appointment??!! Overpriced,slow. AVOID I've had three Jeeps in the last five years and had all of them serviced here because this dealer is close to my house. I gave them a very poor rating I've had three Jeeps in the last five years and had all of them serviced here because this dealer is close to my house. I gave them a very poor rating because 1) it takes more than two months to get an appointment when you need any diagnostic or repair, under warranty or not doesn't matter (go to their online reservations or give them a call to test this yourself!) 2) they don't seem to stock many standard parts as I have had to leave my vehicle for a few days to get standard belt/hose/sparkplug servicing, 3) as with many others they suggest a whole laundry list of things they can do to prevent problems but I've come away with a couple thousand dollars of preventative maintenance and they never fixed the problem I went in for, 4) they are not competitive in pricing. I just bought a brand new Grand Cherokee Summit with options (list $60,000) and they were $9,000 more expensive than another Jeep dealer where I ended up buying from, PLUS, they offered me $2,000 less than the trade-in amount I received at the other dealer. Lastly, #5) while the service writers seem to have a mechanical background so they can relate to the service issue you are trying to get addressed (I've worked extensively on my own cars for 35+ years so know xx from the front line writers) they are friendly but impossible to reach once you leave the site. Cell phone number or voice mail it doesn't matter. If you had to leave the vehicle for any length of time you likely won't know the status (other than a request to spend more money) until the cashier calls you to come in and pick it up, elsewise you are in the dark for days even after calling numerous times. Overall, this is a very imbalanced dealership...they have gobs of new vehicles they are pushing off the lot without regard for the fact that their back end service, after the sale, is a real hoax because of a volume they can't get anywhere near to supporting. I agree with the other commentator's view...they have soured me on the brand and the manufacturer ought to penalize Stevens Creek Chrysler Jeep Dodge for their terribly dismal performance and ability in customer service needs. More