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Stevens Creek Toyota
San Jose, CA
234 Reviews
At Stevens Creek Toyota, we don’t just talk the talk—we walk the walk, and then some. That’s why drivers from Sunnyvale, Santa Clara, Fremont, Milpitas, and Los Gatos continue to make us their dealership of choice.
As soon as you arrive at our dealership, you will be greeted and treated with respect throughout the entire car buying or automotive service process. A member of our trained staff will make every effort to find the exact vehicle to meet your driving needs and desires or determine what type of service needs to be completed. What’s more, you don’t have to worry about our staff pressuring you into unfair and outrageous asking prices. Because you’ve trusted us with your business, we promise not to waste your time with lengthy negotiation sessions.
Additionally, as a family-owned and operated business for more than 45 years, we’ve come to know and truly appreciate our neighbors. We treat our customers as family and seek to accommodate them as best we can. Part of this involves communication and comfort, which is why we boast a diverse group of employees who represent many languages and dialects. That way, we can be sure you’re being served exactly as you should.
Stevens Creek Toyota stands by our promises, as well as our cars. Come to our convenient location at 4202 Stevens Creek Blvd in San Jose, CA today to find out more! You can always reach out if you have questions before your visit, too. We look forward to working with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 234 reviews
July 16, 2007
High pressure mixed with broken promises. Don't believe a word anyone tells you! They are either incompetent or intentionally deceitful - it is hard to say which is worse. Had some dealing with Alex who a word anyone tells you! They are either incompetent or intentionally deceitful - it is hard to say which is worse. Had some dealing with Alex who is a very good guy but is not a decision maker so if you have any problems you have to deal with the managers who are ethically reprehensible. They will not think twice about being dishonest to your face and when your point out the contradictions they deny what they said! Make sure you bring your own paper, pen and calculator because they take everything with them each time they leave the room so you cannot compare numbers. More
by badcar
Employees Worked With
Randy/Alex
May 07, 2007
I went in a couple of weeks ago to look at a Toyota Prius. A young employee named Alex Cheng came up to me and greeted me with a smile. At first, I was apprehensive because I've had bad experience wi Prius. A young employee named Alex Cheng came up to me and greeted me with a smile. At first, I was apprehensive because I've had bad experience with salespeople and I didn't want to be pressured into anything I didn't want to buy. But Alex was amazing... not only was his attitude atypical of a salesperson, but he was knowledgable, friendly, and I felt no pressure at all from him. Despite the fact that he is young(or maybe, BECAUSE of it), he understands a customer's feelings and respects them. He was very patient with me while I asked many questions about the Prius and its features. I decided to leave the dealership and he handed me a card with his phone number on it; I thought to myself that I would come back and buy from this guy if I bought a car anytime soon. Well, it turns out I was right. I bought a Prius from him a couple of days ago. Alex's attitude was great throughout the entire transaction and he didn't try to pressure me in any way. In fact, he treated me as though I was his only customer the entire time. High Recommended. More
by PriusOwner01
Employees Worked With
Alex Cheng
October 31, 2006
Despite the very poor reviews for Toyota Stevens Creek, we had a wonderful experience with Ford Schwartz, the Internet Sales Manager. He is an older man, was very willing to spend time answering all our qu we had a wonderful experience with Ford Schwartz, the Internet Sales Manager. He is an older man, was very willing to spend time answering all our questions, wasn't too pushy and patiently worked with us on negotiating the deal. We eventually could not come to an agreement on the price, but we walked away feeling sorry we could not close a deal. Deal with the right people here and you'll be fine. We heard the salesperson at the next table being very pushy with 2 customers that were trying to walk away because they couldn't agree on a price. More
by montegey
