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Stevinson Chevrolet
Lakewood, CO
452 Reviews
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Showing 452 reviews
December 01, 2013
The experience and overall just kindness that Stevinson showed us was unbeatable. We would glady do business with them again and highly recommend anyone searching for a vehicle to go to them. The sales tea showed us was unbeatable. We would glady do business with them again and highly recommend anyone searching for a vehicle to go to them. The sales team along with the financial teams' dedication and perserverance helped us to be able to purchase the car we wanted. Many thanks for the personal touches, the extra miles (going great lengths) and the expertise that was shown to us. We are very appreciative! More
by rateitnow
Employees Worked With
Mike Bumgardner, Rick Borzileri
November 06, 2013
There are a number of options to contact the dealership online. There is a Chat Now option that I tried to use twice and both times eventually received a message that operators were only available during b online. There is a Chat Now option that I tried to use twice and both times eventually received a message that operators were only available during business hours. Both attempts were during business hours. I then left an e-mail message and have received no response. If the online options don't work then just remove them from the page and I would have just picked up the phone and not wasted my time. My concern is if the lack of attention to detail upfront carries over to the actual service work that I was wanting to schedule. Update: I was promptly contacted by the dealership and they were apologetic and promised to care of the issue. As a result I did go ahead and schedule my vehicle for service. I also updated the ratings based on this latest interaction. More
by owenellis
Employees Worked With
Tracy Weigum
November 05, 2013
I needed to trade in my mini van and wanted something affordable and practical but a bit sportier than a mini van. My sister told me about the Chevy Cruze she had driven and said it was a great, practic affordable and practical but a bit sportier than a mini van. My sister told me about the Chevy Cruze she had driven and said it was a great, practical but sporty car---priced right and still affordable with some of the bells and whistles. I went in just to test drive to see if I liked it and worked with Erik Strickland. He was very friendly and knowledgable and showed me just what I was looking for. I fell in love with the black granite color but my favorite thing hands down is the bluetooth connection to my iphone and the awesome MPG. Erik explained how everything worked on the car and encouraged questions---what did I like about the way it drove, explained about the "turbo feel" at take off as I asked about the momentary hesitation at take off. Erik gave me his card when I left to test drive another car at another dealership. I called Erik within 2 hours to move forward on the purchase of the Cruze after meeting with a pushy sales associate at the other dealership---put me off so much I didn't even test drive their car. When I pulled up to Stevinson, my Cruze was sitting there waiting. I told Erik what my max payment could be and they came in under. When I had issues with the car alarm going off--they took care of it right away. The whole process was much quicker and less stressful than I have ever experienced. Erik said it is supposed to be fun to get a new car---have we made it fun? Absolutely yes! Everyone I have spoken to at Stevinson has gone out of their way to be friendly. By far, the best car buying experience ever! More
by dalzie
Employees Worked With
Erik Strickland
October 24, 2013
Miss Kendall was so very helpful, in everything! We only Miss Kendall was so very helpful, in everything! We only stopped into Stevinson Auto, on a referral from Kendall, informing us that there was an ava Miss Kendall was so very helpful, in everything! We only stopped into Stevinson Auto, on a referral from Kendall, informing us that there was an available jeep. She displayed excellent professionalism, and was genuinely helpful. We would absolutely recommended Stevinson Auto to others on her behalf. More
by drmichael
Employees Worked With
Kendall Janak
October 10, 2013
Bought 2012 Suburban with 6000 miles in april 2012. Certified pre-owned. Sales went smooth no problems. over the course of the next year, paint on front bumber cover began peeling off. Water leaked Certified pre-owned. Sales went smooth no problems. over the course of the next year, paint on front bumber cover began peeling off. Water leaked in drivers rear quarter panel when it rained (doesnt rain much in WY) as well. Also the spare tire hoist didnt work and we got stranded with a flat.. Local dealer here unable to get car in till sept. Since we had remainder of new car warranty and the GM certified warranty we figure it would just get fixed. WRONG. Local dealer said the subruban had collision damage!! Previous work on cars is not covered. Well Jim Page the salesman never told us that at sale time. In fact i doubt he knew. The body shop took out the window and it had clearly been replaced. It was also clear that the area around the window and the drivers door had been damaged and repainted. The reason the window was leaking was because whomever the car had been repaired by, did not remove the previous adhesive. The bumper had been hit so hard it damaged the cover and the metal reinforcing bar and other components. When the body shop took it all apart, the bumper cover had not even been replaced with a GM part. The reaon the paint was peeling off was due to improper prep of the plastic bumber cover. All of this was clearly visible to the body guy and easily visible to anyone "certifying" a car. The checkbox on the left hand side of the form said to look for cosmetic and aftermarket issues. So I called Stevinson and was put through to a clown named Tracey. He told me all of this was "wear and tear." The first thing out of his mouth when I spoke to him was "why are you calling me." I called GM customer service. There job is to facilitate customer/dealer problem resolution. Gary the used service manager at Stevinson said they certified the car and had no knowledge of any collision damage. He said in fact "if a car has collision damage, we wont certify it." Well, anyone in the business would have picked up onthe problems. So now I spent 2200 to repair the window, bumper cover and have the paint touched up around the rear window ehre additional damage was found. this is all documented and I have pictures of the car. The Stevinson dealership made no effort to hep pay for the repairs. We live 600 miles away from the dealership. They even acknowledged the car had been a rental. I fault them for misrepresenting the car as not having been in a collision. If it had I would have asked for details and gotten the car inspected. Their 172 point inspection was likely never done. could not have missed signs of collision repair. I also fault them for trying to help. IfI had not incurred any expenses, I would not even be writing this review. Totally without integrity. I will never buy a GM car again. This is after having GM for 15 years 2 brand new, 1 used with 6000 miles. 8/14/14 UPDATE So after Stevenson Chevy denied that they sold me a wrecked car, and that they found no repair work or modification on their 140 GM certified Checklist, I reported them to the criminal investigator division of revenue enforcement. The result of that investigation is done and Stevinson did purchase a repaired wrecked suburban. The repairs were obvious. And criminal prosecution was done against the people who did the repairs and the previous shop who sold it to the repair shop. There are other similar complaints against Stevinson according to the investigator. When he interviewed Stevinson staff, and asked why their 140 pt inspection was different than the one in WY, everyone looked at the floor. Buyer beware of any used car from Stevinson. Make sure and look under the hood at the paint lines. I will update this post with the 3 case numbers now available for public release in accordance with the CORA act. UPDATE 8/23/14 Stevinson Chevy has asked that I cease posting "defamatory" information against them or they will contact their attorneys. Specifically they said they were unaware of any complaints against them and that my facts were incorrect surrounding the investigation. The information I provided above was given to me over the phone by the criminal investigator unedited. As part of a stipulation one of the body shops/sellers had to issue me a check for the 2000 dollars I was out of pocket. Well here are the 3 case numbers provided to me that resulted from my report of Stevinson's sale to me of a collision damaged car. To be clear, Stevinson was not charged with any misconduct since the investigator could not prove, Stevinson knew at the time of sale the vehicle had been in multiple collisions. . 13-1807 14-0290 14-0291 The case numbers are generated by: Criminal Investigator Colorado Department of Revenue Auto Industry Division 1881 Pierce St. Room 112 Lakewood, CO 80214 They may be obtained via a CORA request. More
by butmunch1
Employees Worked With
Gary Velasquez
September 29, 2013
this is a rating of 5 (or "great") for Josh Ross. He was professional, kind and very knowledgable about the Toyota SUV line. He answered every question thoroughly and thoughtfully. He also re Ross. He was professional, kind and very knowledgable about the Toyota SUV line. He answered every question thoroughly and thoughtfully. He also returned phone calls, texts and emails promptly. My husband and I Both felt very confident in Josh and chose to purchase our car from him versus another dealership because of our very positive experience with him. Kathy Milano and Doug Neathammer Please note the only choice given for "brand purchased" was Chevrolet ??? we purchased a Toyota More
by Kmilano
Employees Worked With
Josh Ross
September 26, 2013
I looked on line before going to dealership. I showed Brianna what I wanted. She retrieved the car. I told her that was the one I wanted. She started the paperwork right away. Brianna got me a better Brianna what I wanted. She retrieved the car. I told her that was the one I wanted. She started the paperwork right away. Brianna got me a better deal than the people at AutoNation offered. She directed us to the break room while we waited for the Finance dept. Several employees check on us to make sure we didn't need anything and if we were ok. The dealership has a nice layout, and a warm and friendly atmosphere. We were done in 3 hours. I have already recommended Brianna and Stevinson Chevy to 2 people and will continue to recommend both. Kim Newman purchased 2013 Malibu on 09/21/13 More
by kimnewman
Employees Worked With
Brianna Rivera
September 19, 2013
This is the second car we have bought from this dealership..a 2011 Traverse and now a 2013 Equinox and both experiences have been positive. Erik and Rick both made sure we were taken care of in eve dealership..a 2011 Traverse and now a 2013 Equinox and both experiences have been positive. Erik and Rick both made sure we were taken care of in every way possible. Thank you. More
by NGMJSK3
Employees Worked With
Rick Borzileri
September 18, 2013
We purchased a 2011 Chevy Traverse from Erik Strickland and we were very happy with the vehicle and the sales experience at Stevinson. We were recently in an accident(not our fault) that totaled our Traver and we were very happy with the vehicle and the sales experience at Stevinson. We were recently in an accident(not our fault) that totaled our Traverse and started to search for a replacement. After being advised the amount we would receive from the insurance company we felt frustrated that we could not replace the car we had in the same condition as our car. We did some online shopping and decided to go back to Erik to see what he had available. After discussion with him he suggested we look at the 2013 Equinox even though we loved the Traverse. We took his advice and we are happy with the decision. More
by NGMJSK3
Employees Worked With
Erik Strickland
September 17, 2013
Great customer service from Erik. This is no reflection Great customer service from Erik. This is no reflection on Erik, but the purchase process was rather slow. Staff up your finance and other department Great customer service from Erik. This is no reflection on Erik, but the purchase process was rather slow. Staff up your finance and other departments so they can handle more than 1 purchase at a time. More
by lseal
Employees Worked With
Erik Strickland
