Stivers Ford

Terrible customer service I wanted to purchase a vehicle from them was sent a quote for down payment and total price. I get there and they had me sitting there for hrs before t I wanted to purchase a vehicle from them was sent a quote for down payment and total price. I get there and they had me sitting there for hrs before telling me they required a larger down payment than I was promised and agreed to. More

Completely bamboozled!!! Spoke with multiple salesman about a 2018 Ford Mustang. I was emailed a quote instantly. I went as far as to call to verify that the price we negotiat Spoke with multiple salesman about a 2018 Ford Mustang. I was emailed a quote instantly. I went as far as to call to verify that the price we negotiated would be the same price before financing. I was assured by TWO salesman (via TEXT, CALLS, AND EMAILS) that it would indeed be that price when I arrived. Everything was smooth until it was time to sign for the car. The price was most certainly not the same. Instead of righting the wrongs of his team, the manager (who was extremely loud & obnoxious) played back a recording of the phone conversation that took place with one of the salesman. He literally heard his salesman verbatim say everything that I had told him took place and still refused to honor the commitment. The worst customer service experience I’ve ever had. To be lied to after driving over FOUR HOURS to do business. Con artistry at its finest!! More

Do Not Buy From Stivers Ford Montgomery, AL. I am Internet shopping for a new vehicle and place several inquiries online to dealerships for the particular model I want. I was particularly intere I am Internet shopping for a new vehicle and place several inquiries online to dealerships for the particular model I want. I was particularly interested in this one at Stivers, due to its being listed for a discount at nearly $5,000 below MSRP, which is extremely rare for this model. I receive a call from Jay Johnson, an employee, of Stivers Ford at 11:03am EST on Monday due to a request for more information on a vehicle they have listed on their website. I was informed that the vehicle was going to be kept by the owner of the dealership for his “collection.” While still on the phone Mr. Johnson mentions that the vehicle I was interested in wasn’t that same as the one the owner decided to keep, I asked for photos of the vehicle via text message. I called back to inquire about the pictures at 11:16am EST and Mr. Johnson mentioned being in a meeting and he was “going to take them now” or words to that effect. I finally receive a call back from Mr. Johnson at 12:05pm EST stating that the vehicle listed on their website is in fact the same one the owner decided to keep for his “collection.” Mr. Johnson ensured me they could order another one or have it allocated from another dealership. I reiterated that I was interested in that specific model with all the same options for the same price and he was extremely adamant that it could be acquired and sold at the same price as listed on the Stivers Ford website. I was extremely clear that I would be driving 90 minutes one way to make this deal and was met with total reassurance that having the vehicle in the week was possible. After the 74 mile journey to Montgomery, AL from Fort Benning, GA I asked the receptionist for Jay Johnson, and she says no one by that name works there (not a good sign). I call Mr. Johnson and he answers as he is walking by and I flag him down. I shake his hand and use the restroom after the drive. I return to Mr. Johnson and he hands me of to a Sales Associate named Marcus Boyd. My first words with Mr. Boyd are that I am excited to get this vehicle and he said “hopefully we can” or words to that effect. I replied that I want definite not maybe and I didn’t drive 90 minutes for “hopefully.” Mr. Boyd stood up and walked away. I over hear a gentleman, that I end up dealing with more that day, which identified himself as the Floor Manager Erik Stlher. Mr. Stlher said “we can’t get that car” or words to that effect. Since this conversation didn’t involve me I interrupted and asked to be informed why I drove so far and wasted my time after I was affirmed twice it was possible to purchase the vehicle. I mentioned to Mr. Stlher that I would go outside to calm down, seeing this information is the exact opposite of my expectation. I walk back inside and Mr. Stlher says that he “has good news” or words to that effect and that Mr. Eddie Stivers (Owner of Stivers Ford) would sell me his car from his “private collection” for $30,000 over MSRP which is approximately $35,000 above the internet listed price (which I have attached a screenshot of.) I am obviously agitated and mentioned that regardless of owning a dealership and being able to do what he wants, that $99,000ish price tag for a car they had listed for $65,000ish is a dirtbag move. I was reminded this was a sale from his “private collection” and Eddie Stivers was doing me a “favor” offering the vehicle to me because there were only 300 to be produced this year. This type of behavior is reprehensible and Eddie Stivers doesn’t deserve your business. Capitalism is one thing, but wasting about four hours of a potential customer’s time and then saying “good news” is gouging a customer for $35,000 above MSRP is unprofessional and just plain dirty. Do Not Buy From Stivers Ford!!! TL:DR, I was assured I could purchase a car for a price and was met with a “deal” for $35,000 above MSRP, 4 hours of my day and a tank of gas after coming off a 24 hour shift wasted. More

Watch Out for Bait and Switch. I thought I purchased a 2018 Ford F150 from This dealership thru Michael Bishop, who in my opinion, is a very poor salesperson. I was purchasing by i I thought I purchased a 2018 Ford F150 from This dealership thru Michael Bishop, who in my opinion, is a very poor salesperson. I was purchasing by internet and Michael sent me a proposal which I agreed to. It was the truck I really wanted. I told all my friends that I had bought a new truck, I was very happy. Well a day and a half later, I received an email from this so called salesperson that he needed to talk to me and to please call him, which I did. Well, he told me that the truck that I agreed to buy had already been sold 2 weeks prior and he was not aware of, but he had others that I might like. Another words, he did a bait and switch on me. I was very pissed and told him no thanks. To me, if salespeople like this represent the company they work for, I would not buy from that company. I am posting this because in my opinion this should not have occurred and want to caution other about this. Oh, by the way, I bought a 2018 Ford F150 from another Ford dealership n Texas. Might not have received the same giant discount, but at least they were honest and fair with me. More

Worst people in the car business. Nothing but Liars. Worst people in the car business. This place has been my worst experience when trying to purchase a vehicle..salesman had 0% knowledge about the truc Worst people in the car business. This place has been my worst experience when trying to purchase a vehicle..salesman had 0% knowledge about the truck I was interested in ... not even the price... these clowns don't wanna sell anything, they should advertise "NO HAGGLE", should've found a dealer closer to home than driving 70miles More

Pitiful Contacted them on a Wednesday about a truck and set up a appointment for that following Saturday to look at and discuss the truck. For 3 days I was in Contacted them on a Wednesday about a truck and set up a appointment for that following Saturday to look at and discuss the truck. For 3 days I was in contact with 3 salesman via email and text. I drove 100 miles to arrive and they tell me the truck in question had been sold 2 days prior. I have no problem the truck was sold but they did not have the decency to let me know before I made a special 200 mile round trip for nothing. Not good business More

Purchased a new Focus. Great price friendly sales team. After I purchased the car it had a small rattle when idling. The service team were very professional and gave me a ca Great price friendly sales team. After I purchased the car it had a small rattle when idling. The service team were very professional and gave me a car to drive while they fixed mine. They fixed the problem the same day. Love the car gets great gas mileage and has less road noise than other small cars. More

Great Dealership Purchased a new truck from Stivers Ford and had a great salesman Mr Montgomery. Drove from Birmingham to get a good deal that I located on line. Purchased a new truck from Stivers Ford and had a great salesman Mr Montgomery. Drove from Birmingham to get a good deal that I located on line. More

Rude finance department Bought a vehicle from here not long ago. The salesman was spectacular and made the entire buying process easy but once we went over to the finance dep Bought a vehicle from here not long ago. The salesman was spectacular and made the entire buying process easy but once we went over to the finance department things hit the fan. The guy would not take no for an answer. We had been there for hours and needed to leave. We kept telling him that we did not want additional coverage and he would find more and more things to show us. I am patient but it finally reached a point where it was just too much so I told him that we didn't want it and we needed to go. His reply was "It is my right and my obligation to tell you all of your options" in the rudest possible tone. He finished going over the warrenty so I told him I did not want an extended warranty and he nodded and said "okay." I thought when started clicking for a minute on his computer that we were finally getting the paperwork ready as we were in a hurry, only to a webpage of what all the extended warrenty covered! Did they think that being rude and making me stay LONGER would make me want to buy something I had already told them I did not want??? More

Excellent Car Buying Experience This was the second vehicle purchase within a year with Stivers Ford. The professional and friendly customer service and genuine caring staff make you This was the second vehicle purchase within a year with Stivers Ford. The professional and friendly customer service and genuine caring staff make your facilty the paramount of car sales; that which all others should seek to immulate. Twice now we have sought out the personal and professional service with Gary Montgomery, who has offered sound suggestions and advice that make the car purchasing experience enjoyable. In closing, I thank you again, Gary Montgomery, and all the staff at Stivers Ford. May your business continue to thrive, and God Bless. More