Stivers Ford

Excellent Car Buying Experience This was the second vehicle purchase within a year with Stivers Ford. The professional and friendly customer service and genuine caring staff make you This was the second vehicle purchase within a year with Stivers Ford. The professional and friendly customer service and genuine caring staff make your facilty the paramount of car sales; that which all others should seek to immulate. Twice now we have sought out the personal and professional service with Gary Montgomery, who has offered sound suggestions and advice that make the car purchasing experience enjoyable. In closing, I thank you again, Gary Montgomery, and all the staff at Stivers Ford. May your business continue to thrive, and God Bless. More

I love how respond to your review. I complained about them lying to me to purchase a car. I wanted a truck. The reply to my review give us a call we will work this out. Called now for I complained about them lying to me to purchase a car. I wanted a truck. The reply to my review give us a call we will work this out. Called now for 3 days answer machine. Find a dealership who will keep their word. I bought a car while they promised to find a truck I liked. Now they say I'm to upsides on the car they can't help me. Bunch of liars and I'm not done with this yet! More

Service dept run around I called to make an appointment for service on my F250. When I arrived I pulled in to the service bay, got out, and one of the 4 people behind a comp I called to make an appointment for service on my F250. When I arrived I pulled in to the service bay, got out, and one of the 4 people behind a computer asked "how was I doing." I took that as a "can I help you" and told him I had a service appointment. He grumbled that they were just swamped, that it had been a long day, and a couple more negative comments all the while fumbling around his computer in an effort to find my truck record and service appointment. After several minutes, interrupted by chats with other employees, he said that my appointment was "on the other side" and that I could "back out and pull around there." I asked if I would have to go thru the same record search and he said "yep, afraid so." I went to the "quick lane" and received decent service from that group. More

Outstanding Service Team We were on our way from Orange Beach back to Wisconsin on Saturday, April 29th when the check engine light went on in our Mercury Mariner. We stopped We were on our way from Orange Beach back to Wisconsin on Saturday, April 29th when the check engine light went on in our Mercury Mariner. We stopped at Stivers, and even though their Service Department was closed, Mark McGough, the QuickLane Manager, was able to find someone (I believe it was the service department foreman) to diagnose the issue, clear the problem and send us on our way. We are forever grateful for the OUTSTANDING SERVICE Mark and the Stivers team provided that day and would highly recommend them to anyone. More

Best Car Dealership in Montgomery AL I love Stivers Ford this is my second time getting a car from you all Great People Very helpful and friendly wouldn't go nowhere else for a car Thanks I love Stivers Ford this is my second time getting a car from you all Great People Very helpful and friendly wouldn't go nowhere else for a car Thanks Kimberly Nelson . More

OK Sales Experience, but they don't stand by their word I bought several cars from them back in 2015 and again in 2016. The sales experience was very long (2.5-3 hrs), but ok, nothing to complain about. Aft I bought several cars from them back in 2015 and again in 2016. The sales experience was very long (2.5-3 hrs), but ok, nothing to complain about. After the process was finished they said if I reffered any of my friends and they ended up buying a car, Stivers Ford would give us $100 each. Well that did not happen. I'm in the Military and we have a lot of folks arriving and always looking for a car. Although I reffered a couple friends and one of them bought a car, Stivers refused to honor their deal. From now on, I will not reffer any of my fellow servicemen there, as this dealership does not stand by their word. The sales guys just shrug their shoulders. More

Dreamcar2011 I purchased a vehicle from here September 19,2015. I had spoken with a sales rep Jackie Banks. For hours throughout that day which was a Friday he cal I purchased a vehicle from here September 19,2015. I had spoken with a sales rep Jackie Banks. For hours throughout that day which was a Friday he called me to varify information an for me to email and fax him everything that he needed. Upon my arrival after work NOTHING was together, I waited almost 2 hours to see the car in question. It was close to 9pm before I left an still no paperwork was done. I had agreed to get the car I looked at an they allowed me to test drive it home an bring it back the very next day at my appointed time. Once I arrived it took almost an hour for him to see me. The finance manager must have thought that by me being a woman I was completely ignorant and tried to give me extremely high interest rates! I did my homework prior to contacting them about the car in question an had visited other dealerships. It was literally a flat out war between us an when my fiancé would jump in with his opinion the finance manager would rudely interrupt him an say that his name wouldn't be on the car so it needed to be only me speaking with him. HOW RUDE! So I got the car anyway, 2011 Dodge nitro. It has now been a year since I purchased it an we have replaced the alternator, a starter, a hose, timing belt, radiator an now have to get a flywheel!!! I have never had to do so much to a car in one year!!! The service here sucks, you can't even get anyone on the line in the service department. Now I'm looking for a great mechanic to fix my car because I refuse to continue to try getting in touch with Strivers to fix it. I love my car but for a car with less than 75k miles it should not have this much trouble!!!! More

Warranty repair and 1st service Had my 16 MKZ in for a warranty repair of the passenger puddle lamp and also the 1st service and everything about the service and repair was just perf Had my 16 MKZ in for a warranty repair of the passenger puddle lamp and also the 1st service and everything about the service and repair was just perfect , from the minute I arrived to when Mark handed me my key , professional and courteous, couldn't have been a better experience. More

Disappointing Was given a price on text then they done the old bate and switch said I could get a Veteran discount but some reason when it came down to the deal no Was given a price on text then they done the old bate and switch said I could get a Veteran discount but some reason when it came down to the deal no Veteran discount or Ford motor discount going to send Ford Motor Company a letter and the VFW bad a dealership cheets our Vets. More

Lied to multiple times Was called,emailed and text OTD price. I live 2 hrs away and drove to dealership. Then was told a different price by almost $5000. Was not pleased wit Was called,emailed and text OTD price. I live 2 hrs away and drove to dealership. Then was told a different price by almost $5000. Was not pleased with sales service in any way. More