Stivers Ford of Birmingham

Well it was Jonathan to the rescue and get my car serviced, he also had a loaner truck I could use after all the mishaps that happened. Bronco Sport was serviced, and they reprogrammed the system. Th serviced, he also had a loaner truck I could use after all the mishaps that happened. Bronco Sport was serviced, and they reprogrammed the system. The other issue was actually just me, my error and me hitting the wrong button on steering wheel. Stephen from service helped me out with that portion. Only issue was that my Bronco Sport did not receive complimentary car wash. There are definitely opportunities that could be much better. Shelby reaching out and then not making anything happen. I had to send an email to the owner and General Manager to get action. Also took 3 trips to get my tire fixed and I ended up having to buy a new tire. I thought it would be covered in my lease. That is what I am used too. Luke was very communicative and let me know what was happening. He even followed up by making sure everything was good with the new tire. It definitely took to many trips to get the tire issue resolved. I know how important surveys are since I am in the Customer Service business and since it all did get done after all I gave the 5-star rating. Should not have had to send email to owner and GM to make it happen. Everyone is always friendly when I have brought my Bronco in. However, there is definitely work to be done and improve the experience. More

Efficient and welcoming They provided good service, a nice atmosphere to all customers and had my car ready for me very quickly nice atmosphere to all customers and had my car ready for me very quickly More

Thank you Nichole for your assistance with getting my vehicle repaired. I appreciate your assistance with contacting the extended warranty company. vehicle repaired. I appreciate your assistance with contacting the extended warranty company. More

Everyone was so nice! I will highly recommend this Dealership! Dependable & so easy to work with! I will highly recommend this Dealership! Dependable & so easy to work with! More

Great dealership our salesman Devin was great to work with as well as the finance director Asher. Very personable and just an overall great experience. This is our second time using the dealership and we with as well as the finance director Asher. Very personable and just an overall great experience. This is our second time using the dealership and we will be back for years to come. More

We traveled 5 hours to purchase our Grandson a 2025 Ford Bronco. Keeman was awesome keeping us updated and informed!! Bronco. Keeman was awesome keeping us updated and informed!! More

Ronnie and Ethan were amazing, kept me in the loop every step of the way. So if anyone is looking to buy a new or used vehicle, I highly recommend going to Stivers, you won’t regret it! step of the way. So if anyone is looking to buy a new or used vehicle, I highly recommend going to Stivers, you won’t regret it! More

Only complaint was Parts Dept. Ordered a recall part in May. Never called to tell me the part was in. When I called asking, they told me it was on the shelf with my name on it. T Ordered a recall part in May. Never called to tell me the part was in. When I called asking, they told me it was on the shelf with my name on it. This was Jully 1. More

Friendly and helpful service manager. Brought truck in for tire rotation and oil changed. Oil was not changed. Transmission has slipped several times traveling to Atlanta on Saturday, Jul Brought truck in for tire rotation and oil changed. Oil was not changed. Transmission has slipped several times traveling to Atlanta on Saturday, July 5th. More

This was one of the easiest auto purchases ever. I recommend Devin and Stivers Ford to anyone looking to purchase a vehicle. I recommend Devin and Stivers Ford to anyone looking to purchase a vehicle. More