Stivers Hyundai

I have been very pleased with the dealership. recently I had an oil change and my person there Todd was awesome he kept checking on me. Each visit has been a great experience recently I had an oil change and my person there Todd was awesome he kept checking on me. Each visit has been a great experience More

This review is because Stivers Hyundai had my vehicle from Aug 14-25th & "couldn't duplicate the isssue" because they admittedly dropped the ball & didn't touch it for the 2 weeks it sat there yet told m from Aug 14-25th & "couldn't duplicate the isssue" because they admittedly dropped the ball & didn't touch it for the 2 weeks it sat there yet told me to come get it for the problem to duplicate for me before I even got home. I took my car in under warranty, as it has a major issue in the hybrid system and every 20 or so miles it sounds a horrible alarm and power to the motor cuts. This can cause a fatal accident while driving to say the least. My service writer left the company and my car got forgotten about for almost TWO WEEKS. It sat there, nothing being done to it and no communication. I finally reached someone and found out my service writer was gone and they didn't know a status on my car, would need to talk to the tech in the morning. Claiming techs do not document what they do to your car and keep it in their heads. This alone is a problem. When they didn't call me back as agreed upon the next morning I decided to go up there and see what was going on. As I got almost there, the associate finally called me and I was on the other line so I let it go to voicemail (I was 5 minutes from the dealership). I checked the voice-mail when I got to the dealership before going in to get the message that in the 7 mile drive this morning they couldn't duplicate the issue so they couldn't do anything and I could come get my vehicle. I had a loaner vehicle from them, had been to the beach the weekend before followed by an out of town work trip the prior 2 days (just got back in town), had not been to clean out the clutter yet as I had been traveling so there was a few bottled and some trash in the floorboard. I wasn't coming there to return the vehicle, I was checking on mine. When they insisted I take my unfixed vehicle I got my personal items from the car & handed them the keys to theirs. I left and drove maybe 30 miles and low and behold it happened again, that problem they couldn't duplicate (because they didn't try, they let my vehicle sit for 2 weeks and when they discovered their mistake, instead of making it right they try to make it all my fault they couldn't). I took it directly back (took a picture of the dashboard for proof for them) and while I could leave it if I wanted and they would get to it when they could they wouldn't provide a loaner because they had to throw away some trash from the car they took back because they refused to fix mine after leaving it sit for 2 weeks (its under warranty). They left my backseat torn apart when they returned my vehicle....just like it had been 2 weeks earlier on day 1 when they actually looked at it. Would not do what I told them to do to get it to duplicate the issue so they could use their computer to tell them the codes and errors and blamed that on the car being low on gas, yet not once in 2 weeks did they call me and ask me to come put gas in it for you or for the love of put a gallon on gas in it (it's a HYBRID it doesn't take much). Then threatened to call the police if I complained about their service or lack of service without going to his office with him...threaten your female customers much mr big bad service manager (Rich is his name). There is no wonder the service department is horrid, it starts from the top of the department and trickles down. Austin is a service writer there....has a major attitude from the word hello. Chris is over the express lane and when he didn't call at 8am as he setup he lied and said he did and left a voicemail.....no missed call, no voice-mail and because I was expecting his call I had my phone with me. Lies and attitude. Failing to do their job, covering up their mess ups, blaming their lack of everything on the customer, attitude, rudeness, and general lack of concern for customer safety tells me you should stay far far far away from this dealership. Their only defense? I "trashed" their loaner because I had not cleaned it out after my trip yet. More

Be Aware Of Deceptive Practices of Stivers Hyundai in Columbia, SC. Spoke with the salesman Chris Goans about a used vehicle (2022 Kia EV6 Light) that was in their inventory. Chris confirmed that the car Columbia, SC. Spoke with the salesman Chris Goans about a used vehicle (2022 Kia EV6 Light) that was in their inventory. Chris confirmed that the car was available. We asked if he could send us videos of the full interior and exterior to make sure there were no dents, abrasions, scratches, or accidents. Within ten minutes Chris sent full detailed videos of both. He shared with us that he was the salesman that did the trade-in of the car from the previous owner. Chris stated the car was in excellent condition, it had a clean Carfax, no accidents, and only one small abrasion on the passenger rear door which he pointed out in the video. We informed him we lived in Atlanta and wanted to see if we could make a cash purchase and have the car shipped to us. Chris said no problem we have a sister dealership in Atlanta Stivers Subaru. About twenty minutes later, we receive a message from him apologizing, he said his manager said they don't ship used cars through that service. If we wanted to purchase the car we would have to pick it up at the dealership. We responded, no problem we will rent a car and drive down on Wed. August 2, 2023. We asked him if it would be possible to service, detail, and fully charged the car before we arrived, so we could avoid waste time at the dealership and get back on the road to drive back. Chris responded, sure I will have all of the required services performed, have the car detailed, and have the electric car fully charged. We thanked him and said we would follow-up with him on Mon. July 31, 2023. He asked if we could both send him a copy of our driver's license. We did. Mon. July, 31, 2023, as promised we reached out to him to confirm everything was still a go. Chris said the car was being serviced, detailed, and he would fully charge the car before we arrived. We shared with him the rental car was confirmed for Wed. morning at 10:00am, and we would see him around 2:00pm. We arrived at the dealership around 2:18pm. We went inside and asked at the customer's information desk for the salesman Chris. A few minutes later, Chris walks over to us, greets us, and shakes our hand. We walk with him over to his desk and take a seat. He asked for our driver's license and walks over to the managers' office to make a copy and returns with the key fob for the car. Chris takes us over to the car which is parked inside at the end of the showroom. We take a look at the car and the first thing we noticed was numerous small abrasions on the front bumper and hood of the car covered in touchup paint. We look shocked because nowhere in the video Chris sent us did he mention these small abrasions. He gets inside of the freshly cleaned/detailed car backs it out of the showroom bay, so we could take the car for a test drive. We drive the car on a side street near the dealership and begin to accelerate to 74 mph when the car starts to have a noticeable vibration. Chris said he could feel the vibration in the back where he was sitting. He went on to share that he thought the tires needed to be rebalanced because he felt maybe tire weights could have fallen off. We drive back to the dealership. The test drive was less than 10 minutes. Back at the dealership, Chris tells us that he is going to have the vehicle checked out at the service department (Car Care Service). We go back to his desk and take a seat. Chris returns and tells us the service department will test drive the car and take care of the vibration issue. Long story short. We drove back home with the car it started to vibrate again. We never received any of the paperwork we signed or Carfax report. We only got one key fob because the service guy put one of the key fob in his pocket and took it home. We have left the General Manager several voice messages and text messages with no return call to address numerous deceptive practices that occurred. Clearly, the dealership was aware of the vibration problem. More

Stivers service department continues to provide the lowest standard for customer service satisfaction. Being told no to a warranty claim is one thing but the condescending attitude is unforgivable. As lowest standard for customer service satisfaction. Being told no to a warranty claim is one thing but the condescending attitude is unforgivable. As for the 10 year 100k mileage warranty: only the dealer determines what is covered and when. Forget about trying to talk the Hyundai corp about anything: My wife took her 2021 Hyundai Tuscan Unlimited with 22k miles in because we discovered the weld had broken on the exhaust. They said someone had cut the pipe trying to steal the catalytic converter. See the photos for yourself. The pipe was not cut- it broke. Just another example of why not to trust dealer service at all. Always watch the repair when possible. FYI. I ended up welding the pipe to match all other welds along the exhaust pipe. It was too easy. Photo 1 of 4 Photo 2 of 4 Photo 3 of 4 More

Great experience everytime I go for an oil change. My service tech is Channon he makes sure that I'm well taken care of and that all my questions are answered. He's very friendly and helpful. My service tech is Channon he makes sure that I'm well taken care of and that all my questions are answered. He's very friendly and helpful. More

I recently inquired about a car at your dealership and Chris Benson was my salesman and he was great to deal with,answered all my questions and was very knowledgeable about the car in question.I bought a Chris Benson was my salesman and he was great to deal with,answered all my questions and was very knowledgeable about the car in question.I bought a new Hyundai Kona on 7/13/2023 and Chris was with me every step of the way and Zena in finance was also a great person to work with.Thanks to all of the people on your staff that assisted in the buying of my new car,fast service and just a good bunch of employers there.Thanks and Thank you again Chris Benson More

The man I spoke to via text was extremely rude to me after I asked if he could a walk through via video with his phone and show me some ideal cars. He quickly snapped back and said he had no time for ga after I asked if he could a walk through via video with his phone and show me some ideal cars. He quickly snapped back and said he had no time for games and he was very direct. I took that as rudeness and I blocked him after I told him I was done with him. I went with another dealership and was treated with the utmost respect from the young salesman. He did a walk through video of cars that he’d thought I would like and set my mind at ease. This was my first time purchasing a car on my own and I was really nervous. Sean did NOT put me at ease. He only intimated me further. I did not even know what make or model I wanted yet. I never set foot at Stivers The nice salesman at the other dealership suggested a Toyota RAV4 More

Hello Stivers Hyundai, A special thanks to all the people involve with making the decisions on case # 21463650 for my Hyundai Sonata 2015. Throughout my journey with you I have been through many chang people involve with making the decisions on case # 21463650 for my Hyundai Sonata 2015. Throughout my journey with you I have been through many changes with this car but every time from the CEO to the mechanic working on problems or issues things were fixed in the office and in the shop as well. Now, I could say ones again to all the team players of Hyundai, “I’m back in the game and a million thanks from the office to the mechanic shop stay professional and keep moving forward with the great quality to make each customer pride for choosing Hyundai.” More

Great service - fast service - friendly staff - great service department - very professional crew there at Hyundai service department - very professional crew there at Hyundai More