Stone Mountain Toyota

Gregory was very professional and knowledgeable. And provided me updated information about the last service and about warranty and possibly if any discount that were available. And provided me updated information about the last service and about warranty and possibly if any discount that were available. More

Excellent Dealership to buy to service and to do business no problem at all. Service is good. no problem at all. Service is good. More

Had an O2 sensor replaced at a local mechanic. Had issues immediately. Decided to take the truck to Toyota and have them look. They had it for 3 weeks. Also was having them do the front brakes Had issues immediately. Decided to take the truck to Toyota and have them look. They had it for 3 weeks. Also was having them do the front brakes as well, since I ended up in the ER while they had my truck, and can’t do them myself now. Over $800 later and finally got my truck back. Still runs so poorly I can’t drive it beyond to and from work (10 mile drive). Oh, and NO BRAKES! Paid for new brakes, but they didn’t bother. When the truck was dropped off, my wife had been in the sales area discussing buying her new car with a sales guy. Shes changed her mind after this experience. Beyond abysmal. Family has bought Toyotas for 70 years. Incredibly disappointing experience. Still have to find a place to get my truck fixed. More

The service representative was courteous and professional. She kept my wife up to date while the car was being serviced. professional. She kept my wife up to date while the car was being serviced. More

Called and had an immediate appointment. Problem was fixed in an hour. The service writer was very friendly. Problem was fixed in an hour. The service writer was very friendly. More

Alert to customers. Before you pay for a service repair, please get a second opinion. Last week I brought my car for an AC diagnostic and the advisor told me that I need Before you pay for a service repair, please get a second opinion. Last week I brought my car for an AC diagnostic and the advisor told me that I needed to replace the AC compressor with parts Conex. The estimate was about $3000 included labor. I paid the diagnostic fee $199. I took my car to independent mechanic and the problem was quite simple. It was just the radiator fan relay that needed to be replaced. I bought the part and fixed my car AC just for $26. Some of these people are just scammer. You bring the car for one problem and they add multiple problems just to make money. Be careful! More

Associate, didn’t explain anything at the end just pointed to the signature line very rudely. Couldn’t explain the 10k inspection either, just repeated what I said. Rude customer service. pointed to the signature line very rudely. Couldn’t explain the 10k inspection either, just repeated what I said. Rude customer service. More

The service advisor Kevin Taylor was very friendly and really helped and made sure the service was done. really helped and made sure the service was done. More

Toyota Dealership, I am writing to express my disappointment regarding the recent service experience I encountered at Stone Mountain Toyota. On April 3, I brought my vehicle to your dealership pr disappointment regarding the recent service experience I encountered at Stone Mountain Toyota. On April 3, I brought my vehicle to your dealership primarily due to the persistent illumination of the ABS Malfunction light. As a loyal customer, I had expected to receive quality service and ensure customer satisfaction. Upon arrival, I was informed by the service clerk that my vehicle would undergo diagnostic testing to identify the issue. Following the diagnosis, I consented to the necessary repairs based on the information provided to me by the service clerk regarding both the issue and the associated cost. Subsequently, on April 9, 2004, I collected my vehicle after making a payment of $1,474.22 to Toyota. However, within a short span of approximately 15 minutes, the dashboard sensor lights reappeared, prompting me to return to the dealership immediately. Upon my return, I expressed my surprise and dissatisfaction to the service manager, emphasizing my expectation for a thorough and effective resolution given the considerable sum I had just invested. However, to my dismay, I was informed of an additional issue necessitating further repairs, with an estimated cost of $1,238.72. This sudden revelation left me and my husband bewildered, as we questioned why the additional issue had not been detected during the initial diagnostic assessment. We felt a sense of unease regarding the transparency and integrity of the service provided. The service manager suggested that I purchase additional parts which would have cost me $800.00 and that the dealership would forgo the $400.00 labor fee. Despite the service manager's assurance and suggestion to purchase additional parts, we opted to seek a second opinion from a professional technician. This decision proved instrumental, as the technician not only offered a more personalized and empathetic approach but also identified a more cost-effective solution, resolving the issue for a total of $306.00, including parts and labor. As a result, I am relieved to report that my vehicle is now free from error messages, and significant savings of up to $900.00 were achieved through the expertise and diligence of the alternative technician. While I have previously enjoyed satisfactory experiences with Stone Mountain Toyota, I cannot overlook the disappointment and frustration stemming from this recent service encounter. As a valued customer, I urge you to review your service protocols and uphold the standards of transparency, accountability, and customer-centricity that are integral to maintaining trust and loyalty. I trust that my concerns will be taken seriously and addressed promptly to ensure the continued satisfaction and confidence of customers in the services provided by Stone Mountain Toyota. Thank you for your attention to this matter. Sincerely, Toyota Stone Mountain Customer More

Excellent service by Kevin, got me in late evening and got done in timely manner, also he help me to future service need in my van , and gave me right info to follow, awesome love his Custmore care ,❤️🙏� got done in timely manner, also he help me to future service need in my van , and gave me right info to follow, awesome love his Custmore care ,❤️🙏🏽 More