Stoneridge Chrysler Jeep Dodge of Dublin

I brought my vehicle in because of an A/C problem. They charged me $157 for a "diagnosis" that they never did. The problem was there was a noise coming from the compressor. If they had pu charged me $157 for a "diagnosis" that they never did. The problem was there was a noise coming from the compressor. If they had put the vehicle on a lift, they would have seen that the A/C clutch was not engaged, so the compressor wasn't moving at all and the noise was coming from the clutch and flywheel assembly. If they turned the A/C on, they would have seen that the clutch still did not engage, so they never examined it with the compressor moving. They gave me an estimate of $1534.38 "as a favor." But they did NOT give me any sort of diagnosis with the estimate. I asked them repeatedly for one but never got one. I replaced the clutch myself for $144 so I could tell by looking at it that they never touched it. I filed a complaint with the BBB and heard back from the dealership. I told them that the problem was the clutch and they told me that the compressor needed replacing anyway because of the bearing. They had no way of knowing about a bearing problem (there was none) without removing the clutch plate, which they never did. They never touched the pulley or coil either even though both needed replacing and pulling them off for inspection would have been a necessary part of any diagnosis. How did they suddenly decide I had a problem with the bearing after several months, yet they never mentioned it when I got the estimate and could not give me a written diagnosis? If they had turned the clutch plate by hand to turn the compressor shaft, they would have felt the grinding from the clutch and pulley so there was no way of knowing whether there was a bearing problem. Changing the clutch entails removing the clutch plate, the pulley and the coil, which are sold as a unit. All three were bad, and with them removed it was easy to see that there was no leakage from the compressor and the shaft turned smoothly. They might have gotten away with it if they had given me a "diagnosis." But as the estimate was written I was suspicious and decided to do some checking myself. That's how I found the clutch problem, and that what was on the estimate was unnecessary. Even if they did change the compressor, they would have recovered the refrigerant by law, yet the estimate included $90 for refrigerant when mine was 100% full. More

Nav system on 2006 Jeep commander not working and disc would not eject. System said "insert disc." I indicated that I did not remove the disc to my recollection and thought it may be stuck. Took it to se would not eject. System said "insert disc." I indicated that I did not remove the disc to my recollection and thought it may be stuck. Took it to service at Stoneridge Jeep in Dublin. They said it would be $157 to diagnosis the problem. ok. Diagnosis was supposed to take 1 hour. 2.5 hours later, report said there was no disc. I requested more details on the diagnostics that they did because I thought the disc was jammed. 45 minutes more of waiting, they said the guy was at lunch and they would return my $157. Which they did because I wasn't going to leave until I knew what they did for the $157. Called Nav company directly and they told me to try to insert any DVD. I did, it wouldn't take it and behold the stuck nav disc popped out. Complete waste of almost 4 hours, no diagnostic service and not pleasant to deal with. More

Was forced to this dealership after mine closed, the experience had with the service writers was less than desireable. It was if I was bothering them with what I had paid for, I guess warranty work isn' experience had with the service writers was less than desireable. It was if I was bothering them with what I had paid for, I guess warranty work isn't very profitable. I had returned a rental car after my vehicle was worked on and the service writer said just leave the keys, my response was,"Don't you want the check the gas, mileage, and check for damage?". I was asked if I had a camera on my cell phone and if so take pictures. They couldn't even walk outside. Then my vehicle was left, not under the canopy, but across the driveway with the door open. The man that drove it up just left without saying anything. My most recient experience is that I called for an update on my vehicle, I gave my name and vehicle description, and was put on hold for 20 minutes, I called from another phone leaving the first one still on hold and told the operator (20 feet away from service) to please tell the service writer I was still on hold and pick up. Another 25 minutes passed and still no pick up, I had to leave so I hung up. When I returned home there was no message on my machine or a call on my cell phone even thought they knew who I was and why I was calling. If this doesn't answer "Why" please notify me for more. More

I will never buy a vehicle again unless it is from Jim Povio, the Fleet Mgr at Stoneridge Chrysler Jeep Dodge of Dublin. Jim helped me out of a past lease that the old dealer stuck me with and helped me g Povio, the Fleet Mgr at Stoneridge Chrysler Jeep Dodge of Dublin. Jim helped me out of a past lease that the old dealer stuck me with and helped me get a new car purchase. He was a perfect gentleman and treated me fairly. I would reccommend Jim to anyone wanting to buy a new or used vehicle. Jim is one of those straight to the point type of men who does not fluff his presentation or try to switch you to a car he will Make more money on. Call Jim for your next vehicle More