Subaru North Orlando

My wife and I purchased 2 vehicles from Joe Anglada at Mastro Imports in Sanford. In Dec 2007 I purchased my 07 STI and in July 09 my wife purchased her 2002 VW Jetta Wagon. I have called Joe on numerous Mastro Imports in Sanford. In Dec 2007 I purchased my 07 STI and in July 09 my wife purchased her 2002 VW Jetta Wagon. I have called Joe on numerous occasions to cancel my Gold Plus Protection Plan and have never received a call confirmation back or nothing has been done to cancel my Gold Plus Plan. When we were purchasing our 2002 VW Jetta Wagon, we were promised a Brand new Black Glovebox due to the one on the car being broken at the time we purchased it. It has now been over a year and we have still not received our glovebox or any type of status on the glovebox. It was written on a "We Promise" piece of paper. The customer service to this dealership is the worst I and my wife have ever dealt with in our lifetimes. And have have purchased more than 10 cars myself. If I knew the customer service was going to be this bad, we would have not purchased any of our cars from Mastro. Even though they worked with us on pricing, this is an overall horrible Stealership. The promise you the world, but they never follow thru with anything. We even drove 3 hours from Jacksonville, FL to Sanford to purchase both our vehicles. What a disappointment. More

Nanci was extremely knoledgable about the car and was very careful to go over every aspect of the sale. I appreciated her professionalism and would not hesitate to reccomend any of my associates to conta very careful to go over every aspect of the sale. I appreciated her professionalism and would not hesitate to reccomend any of my associates to contact her for a car purchase. This was a very positive experience. Grade A+ More

I'm in the market for a new vehicle one that will be versatile and yet so reliable. My search has involved many vehicles in the past few wks anywhere i.e. cars, SUV's and Crossovers. I found the vehicl versatile and yet so reliable. My search has involved many vehicles in the past few wks anywhere i.e. cars, SUV's and Crossovers. I found the vehicle of choice just have to make the final decision. I have to say, Mastro Subaru has been very cooperative in assisting me to find that right vehicle. Having worked in various management/customer services in my career, I especially look for that one special thing or "person" which stands out & makes me want to come back to establish a rapport with. I found that "special person" who has totally impressed me the most, her name is Emily Cuellar. Emily by far outshines any other car sales person I've met and I've encountered a few recently. Emily is very outgoing, energetic and is totally interested in you as the consumer/customer. She strives for excellence in her presentation and her work. She has been the "only" salesperson who can answer any question presented to her without hestitation regarding the mechanics, crash ratings, interior and exterior of the vehicle she sells. Her knowledge about her products puts her head and shoulders above others in this business. She has what it takes to be successful! I was totally blown away by Emily's attention and professionalism to the fine details whether it was the car, financing or my questions. She made me feel quite at ease in allowing me to express what I'm looking for in a vehicle long term. Emily is the total package in her field of car expertise and with no pressure to "just buy a car" as she understands it's an investment. This investment is a shared win win for us both, me the consumer and she the salesperson. I would and will share her name to family and friends for their car shopping/buying experience. Emily is an asset to this company I hope they recognize her fully for her talents! More

My husband and I have purchased many vehicles in our 70+ years but NEVER has the experience been so pleasant. We took our 2001 Subaru into Mastro for repair and while there decided to look at the 2010 mode years but NEVER has the experience been so pleasant. We took our 2001 Subaru into Mastro for repair and while there decided to look at the 2010 models. Dianne Greenlaw asked if she could answer any qustions or be of any help. She was so courteous and professional and never once was there any "high pressure" involved. She took us for a great test ride and, of course, we were sold immediately on the many new and improved features of the Outback. We have never dealt with anyone more knowledgeable about vehicles - who ever said women can't sell cars??? After much deliberation, we decided to purchase the 2010 Outback and then we began the dreaded "dealing" procedure. We told her what we could afford and then we met with Joe Anglada, the Sales Manager. Much to our surprise, this was also a pleasant experience. It was getting late in the afternoon and our home is almost 30 miles from the dealership. Since our new car had to be detailed, we left in our 2001 Subaru and - here is the great pat - Dianne DELIVERED our new 2010 Outback to our home the next day!!! What service! She spent a lot of time with me explaining all the features again and even programmed our garage door opener. On a scale of 1 to 10, we can truthfully give Dianne a 15!! Her professionalism, courtesy, personality and attention to detail and satisfying our needs cannot be beat. We would not hesitate to recommend Dianne and Mastro. By the way, our new 2010 Outback is a dream! More

It had been almost 18 years since my husband and I purchased a new vehicle so we did our "research" checking into and test driving several SUV's. Since we tend to keep our vehicles for many years we purchased a new vehicle so we did our "research" checking into and test driving several SUV's. Since we tend to keep our vehicles for many years we wanted to make sure we would have one that was reliable and comfortable and the Forester fits our needs perfectly and we're so pleased with it. Alyssa Foley was our sales person and we immediately felt very comfortable working with her. We made several trips to look at and test drive the Forester and Alyssa was very helpful in answering all the questions we had about it. I can't say enough about how working with Alyssa was such a pleasure. We also had the pleasure of working with Joe Anglada the Sales Manager. There were never any hard sell tactics used by either Alyssa or Joe at any time, just courteous and friendly encounters. In fact, every time we visited Mastro we were met by a friendly sales person who promptly inquired as to how they could help us. We believe Mastro is a top notch car dealership and thank them for making this a very pleasant experience for us. More

I was interested in purchasing a Subaru Impreza WRX, and I contacted Mastro Subaru of Sanford through my insurance company's car pricing website. Joe responded the same day and gave me full details on what I contacted Mastro Subaru of Sanford through my insurance company's car pricing website. Joe responded the same day and gave me full details on what my price would be, and how long it would take to get my car. The next day I ordered my WRX through Mastro Subaru of Sanford. After the car shipped in I was contacted by Dianne who would be my sales person. She took care of the details of making sure the car was in order and properly detailed. I arrived at approximately 2:30pm and by 4:00pm I had test driven my car with Christine, signed all my paperwork with Nick, and had all of the ownership material explained to me. Mastro was quick, friendly, courteous, and classy through the whole experience with me, and their price was quite acceptable. I'd recommend them to ANYONE who is in their area and is in the market for one of the AWESOME cars Subaru offers. More

This was one of the best experiences we had associated with purchasing the car. Everything was done over the Internet ahead of time. By the time we drove to Sanford from Jacksonville, all paperwork was d with purchasing the car. Everything was done over the Internet ahead of time. By the time we drove to Sanford from Jacksonville, all paperwork was done. Car was ready for us to pick up. Everything just like it was promised. Excellent service. Friendly salespeople. Really nice place. Would sure recomend this place to anybody. When we need to buy another family car, we would sure come back to MASTRO IMPORTS. More

My husband and I were in the market for a small, fuel efficient SUV and had visited numerous dealerships and done vast amounts of on-line research. One of my friends had owned 3 Suburus so my husband and efficient SUV and had visited numerous dealerships and done vast amounts of on-line research. One of my friends had owned 3 Suburus so my husband and I decided to see why Suburu was so special to her. It took only a few minutes at Mastro Imports to discover what my friend had known all along. Suburu is absolutely awesome! And Christine Mallon was the best - no pressure, totally knowledgeable, friendly, and professional. I completely enjoyed our purchasing experience thanks to her and Joe Anglada, the sales manager. More

If you ask me about Mastro Subaru I am going to tell you very simply they are the; 5 Star, top of their class, Best in Class, a Stellar performer and I would rate them as The Dealer of The Year. Over the pa very simply they are the; 5 Star, top of their class, Best in Class, a Stellar performer and I would rate them as The Dealer of The Year. Over the past 34 years I have bought 16 new vehicles of several different brands and from different dealerships but this was my first Subaru and my first experience with Mastro Subaru in Sanford Fl and no one has ever come close to the professionalism that I received and the great feeling that I made the right decision to purchase a vehicle from Mastro Subaru. I was looking for a vehicle that I could use every day for work putting on about 24,000 miles a year, have comfort, good gas mileage and reliable. I went to a local Honda dealer a corporate dealership that sells many different brands and I have bought from this corporate company before and visited them 4 times over a 2 week time frame told them what I was interested in gave them my info my business card with my phone number on it and they told me the car I wanted was coming in next week. I talked to 3 different sales people because every time I went back the last sales person I talked to was not in, and now it’s over a month and no one has ever called me back, sure glad I did not buy there. I also visited several other dealerships of other brands and for the most part the sales people and sale mgrs were trying high pressure, got to buy today deals and not listening to my needs. Ok enough about other dealerships and back to Mastro Subaru. When I went to Mastro I thought I was going to get the same type of sales service that I was getting from other dealerships in today’s economy. To my surprise this dealership was just the opposite, they actually listened to my needs, no high pressure techniques or the feeling that I have to buy on my first visit. My sales person was Nanci Dicarlantonio and by far she was the best sales person or I should say product specialist that I have ever dealt with, she is truly a stellar performer and in my opinion Mastro Imports is lucky to have her on their side. Nanci is not the only stellar performer at this dealership, Joe the sales mgr was great he also listened to my needs and took the time to work with me not like other dealerships were the sales mgrs just come over sometimes and say your sales person got you a good deal you should be happy and sometimes they just stay behind there glass enclosed office and say nothing, again I think Mastro is lucky to have Joe on their side. Ok I know that this is long but I must also tell you that when I purchased my new Outback I had Nanci order some extras to be installed before I took delivery and that was another great experience, Nanci followed thru and made sure everything was delivered as promised. The service and parts departments were great I know it sounds like I am saying the same thing over and over, but it's true they were happy and friendly people and great to deal with, they even called me days after I took delivery to make sure that I was enjoying the extras I had them install and to make sure everything was working to my satisfaction. I know I won’t think twice about going back to them when service is needed, they were just great to deal with. In conclusion if you’re looking for a dealership that takes an interest in you and you are not just another sales number then go to Mastro Imports. Tom More

Dlr posted '03 BMW Z4 used, on Ebay Motors & we had winning bid. The sales consultant Nanci Dew was outstanding. We flew from MI to Sanford, Fl & Nanci picked us up at the airport. Dlr created a fun winning bid. The sales consultant Nanci Dew was outstanding. We flew from MI to Sanford, Fl & Nanci picked us up at the airport. Dlr created a fun & festive event. We drove the car back to MI. We knew there was a doc fee but no MI dlr gets away with that, though a few have tried. Anyway, great memories were made. Car is great. Staff is outstanding. David & Vivian Pell More