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Subaru Of Ontario

1.6

9 Lifetime Reviews

1195 Auto Center Dr., Ontario, California 91761 Directions
Sales: (909) 605-5655

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9 Reviews of Subaru Of Ontario

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January 06, 2017

"Worst Dealer Ever "

- Manda329

I bought a used 07 Yukon from them. 2 weeks into owning it I had to pay $1600 to another dealer to fix the an oil pan gasket leak and a leak from the intake manifold. Plus a new battery. The other dealer said this should have been caught on the "inspection" they said they did. When contacted, they said it wasn't their problem since I didn't bring the vehicle to them. Why would I do that when they didn't even catch an oil leak and they're not a GMC dealer. On top of that, it's been two months and I still don't have any DMV paper work. Avoid this dealer at all costs.

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Recommend Dealer
No
Employees Worked With
Ruben
December 14, 2016

"Worst service experienced"

- Therealmojoe

I'm going to start off by letting everyone know, not to bring their subaru here for service. I have lost any and all patience I've had with them. My car has now been sitting in the back lot for 2 months (today) rotting away in the weather. I brought my vehicle in for a broken pitch stop mount (similar to a motor mount) as well as a possible blown turbo. After fighting with the service manager for two weeks I finally got a rental car. I was told by the service manager I would be notified within a few days what the diagnostic is. About 6 weeks after dropping my vehicle off at the dealership I called subaru of America to find out what the issue is with my car. They stated they would get to me two days later. They did so and stated the motor was just pulled out of my car and they had finally started to work on my car. It's now been 8 weeks and Ontario has yet to contact me with any information since I dropped off my vehicle, and subaru of America has yet to respond to my recent calls/emails. Long story short, my car has been at the dealership for 8 weeks and it has barely just started getting worked on. Not only that, but my vehicle is always kept in my garage out of the weather and regularly washed, my vehicle just had just been freshly painted when I had to take it in for warranty work. To see my freshly painted car rotting away out in the open covered in dirt/dust is absolutely unacceptable. Ps. This is not the first time I've had issues with subaru of ontario's service department.

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Recommend Dealer
No
Employees Worked With
Cannot remember
December 14, 2016

"RUDE!!! Go to the Riverside dealer instead."

- No2OntSub

So rude on the phone. Girl acted like she could not be bothered with the call. Got mad at me when she could not find my information in their system.

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Recommend Dealer
No
Employees Worked With
service department
November 15, 2016

"DO NOT GO TO ONTARIO SUBARU "

- Serene Stiner

My sister went here a year ago to purchase a Subaru. They tried to rip her off and over charge her for the car and added in a bunch of hidden fees to her quote. When she left the dealership to buy from another subaru dealer in Temecula her salesman from Ontario Subaru started texting her rude derogatory messages, calling her names and cussing her out for leaving. I just recently went to Subaru Ontario to test drive the WRX because it is closers to where we live but I made it clear that we were going to buy from somewhere else if I liked the car because of the experience my sister had with them in the past. I sales person assured me that the staff was now different and things are better now at Ontario. We sat down and longer story short nothing has changed. The total they had me down to finance was 56,000 dollars with all kinds of things added in that I did not ask for or want. I have bought and owned 11 cars from various dealerships. Subaru Ontario is by far the worst buying experience.

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Recommend Dealer
No
Employees Worked With
Management
October 02, 2016

"Memorable"

- Carguy89

When you stop by Subaru of Ontario be sure to ask for Thomas Park. He is one of the nicest, most passionate salesperson I've met. Due to his great enthusiasm I'm much more excited about owning a Subaru. My initial visit was to check out the new BRZ which I had a ton of questions about. I was dead set on making a deal for a Limited BRZ which is a couple thousand more than a Premium BRZ. Thomas broke down key differences between both models and helped clarify that the Premium is the better choice. It's unfortunate that I'm unable to make a deal tonight due to me being way too underwater in my disappointing Corolla :(. When I'm in a better position, I will be back to see Thomas again. Thanks again bud for such a memorable experience!

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Recommend Dealer
Yes
Employees Worked With
Thomas Parker
October 24, 2015

"Avoid, Avoid, Avoid"

- georgeh

My experience with Subaru of Ontario started off well but ended badly. Hopefully this review can save you some trouble if you're considering a purchase from this dealer. I sent an online inquiry from one of the car pricing websites and received a response from an internet salesperson at the dealership. We corresponded about pricing and options and she informed me she had two cars in stock, one black and one dark gray. The following is the actual email I sent to her confirming the quote (I've blocked out the pricing): "Also, just so I understand, the quote would be as follows: Legacy 2.5i Premium PZEV = $xxx, Eyesight + Blind Spot Detection & Rear Cross Traffic Alert = $xxx, Leather Seating = $xxx, Total = $xxx." The following is the actual email response she sent back to me (I've blocked out the pricing): "The price you suggested below is correct according to the email quotes that are sent out. The only thing that it does not include which I always mention to my customers is the destination charge of $xxx. So it would be $xxx for the vehicle itself + $xxx for destination = $xxx + $xxx Eyesight, Blind Spot, Rear Traffic+ $xxx for leather = $xxx before taxes and fees." I told her I was happy with the quote and that I'd take the black car. When I showed up to the dealer, the car they had waiting for me had navigation, moon roof, something called rear bumper applique, and a few other options that I wasn't told about, didn't ask for, didn't want, and increased the price significantly. When I pointed it out, they told me I misunderstood the quote. So I pulled up the email chain above. Then they tried to offer me a different car in a different color that I didn't want. When I refused that...surprise, surprise...the sales manager came out. We went around and around and he finally came to the point where he just flat out told me the quote was a mistake and he wouldn't honor it. He was rude and unapologetic about it as well. Do I think this was really a "mistake"? I have no way of knowing for sure, but I did a google search on "car dealer bait and switch" and thought I was reading a recap. I've drawn my own conclusion; you can draw yours. I wish I could direct you to Honest and Ethical Car Dealer X, but I can't. What I can do is save you a trip. If you live in LA and are considering making a trip to this dealer because they offered you a straight-forward, hassle-free quote--what you actually get may turn out to be neither of those things. Stay closer to home. You'll probably still have to deal with shady sales tactics, but at least you won't be subjecting yourself to a few extra hours in traffic to do so.

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Recommend Dealer
No
Employees Worked With
Brittanie, Chuck
September 10, 2015

"Run for your life!!"

- alfredfranklin

My experience with this dealer (Ontario Subaru) and the Subaru company has been a total nightmare!! At first it was great, when the service manager was Mark, but then he was fired and I got Zack. Whatever I asked for, he said NO! Nine times… I counted… I was so shocked! So I pretty much stopped bringing my car in… for about a year! One day I noticed my window washer tank was hanging down (I think I had mentioned this to Zack, as one of his “not our problem” NOs), so I drove to the dealership and met Brian, who was adamant that everything was my fault. When I took him out to my car, he threw his hands in the air, yelling about the condition of my car (which I thought was pretty good) and he wasn’t even looking at the problem. When I finally showed him the tank hanging down, to my surprise, he just grabbed it and started yanking. This went on for 10/15 minutes, till he finally got a mechanic who unbolted the tank. On the drive home my air-conditioning went out. I called Brian, who was adamant that I should take my car to “a private shop”… this while my car was on warrantee. I insisted on bringing it in… and met Zack! He stamped “WAITING” on my form and three and a half hours later told me they had to order a part (I have no doubt it took the mechanic 5 minutes to figure this out)… but wait… he had to do paper work with a mechanic, so I had to wait another 30 minutes!! On the way home, I noticed a clanking sound coming from the right front suspension. When I came in for the AC part, Matt determined there were some broken bolts there, and if I waited he would fix them. Great! When I came back (from “Starbucks”) he showed me the replaced bolts and bushings and pointed out that a stud from the frame, which should be solid and rigid, had come loose and I should “get someone to weld it… but everything was fine!” On the way home, it did not feel fine, and in the driveway, the same clanking sound appeared! (I called Primitive engineering, where Paul was good enough to describe that the nut on the frame that held the stud was bad!) I called and got Jerry, the first grownup in your service department! (My perception of your service dept. is of an elementary school, where I’ve been sentenced to take abuse from all the children. Zack’s NO NO NO and making me wait an extra half hour is just 6 year old behavior!... not to mention Matt’s “everything’s fine". Rude? You bet!) Jerry said to bring it in, and the ride down there was scarier then going over a waterfall in an inner tube (I know). Now they’re supposed to be welding it up, though I called Matt and he put me on hold for a half hour, till I hung up. I explained all this to salesman Vince and to the follow-up secretary (“I’ll sue, I’ll sue”) but heard nothing. I thought of stopping payment, but they said “Fine, that’s the banks problem!”… Though I guess it may still come to that! This was my first new car, at the age of 70. I live in the sticks and must have a car, so now I’m renting another! (Loaner?… just gave it out!) I thought this was going to be my plea to Subaru for help, but I see it’s also going to Ontario Subaru… so I say to both of you, HAVE SOME INTEGRITY!! THIS WAS THE EVALUATION I SENT TO SUBARU CORP. AND SUBARU ONTARIO-PRAY FOR ME!

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Recommend Dealer
No
Employees Worked With
Zack, Brian, Matt, Jerry the Mechanic, Jerry the service manager.
August 14, 2013

"This dealer tries all the petty sales tactics. I asked..."

- Gman2013

This dealer tries all the petty sales tactics. I asked for the price breakdown and I got attitude and the run around. They tried to sell me a useless extended warranty and useless gap insurance and kept trying to focus on monthly payments. I wanted numbers and all I got was fancy footwork. If I wanted to be swindled this is where I would buy. Exactly why I walked away without a new car.

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Recommend Dealer
No
Employees Worked With
Amber
December 09, 2012

"We bought our Impreza in May 2012, and have been back for..."

- allannewell

We bought our Impreza in May 2012, and have been back for accessories and service. This is the best dealership I have ever done business with. They are like family to us. They even give Christmas presents to their customers! ($25 coupon towards any parts or service)This is an awesome dealership, and deserves close consideration when shopping for a Subaru.

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Recommend Dealer
Yes
Employees Worked With
Many in sales, service and parts
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