Subaru Santa Monica

I wanted to share my heartfelt experience over the past year, and to recognize two individuals who truly embody what exceptional customer care looks like.A little over a year ago, I purchased my Subaru wit year, and to recognize two individuals who truly embody what exceptional customer care looks like.A little over a year ago, I purchased my Subaru with the help of Dino, and from the very first interaction it was clear he is not the stereotypical car salesperson. Dino is kind, compassionate, patient, and genuinely committed to helping people find solutions that work for their lives. He understands that while selling cars is a business, many customers are navigating real-life challenges, and he meets them with empathy and respect. That human approach made all the difference for me.What impressed me even more is that his support didn’t end after the sale. When I experienced an issue with my vehicle, Dino immediately stepped in and connected me with Gabby, the service manager. Like Dino, Gabby has exceptional people skills and a remarkable ability to make customers feel seen, heard, and genuinely cared for.Given that my car was only a little over a year old, I was understandably concerned especially since a recent service visit hadn’t revealed any problems. Gabby went above and beyond, personally ensuring the issue was thoroughly addressed and resolved so I could feel confident and safe driving my vehicle. Her diligence, communication, and ownership of the situation were truly outstanding. I think most people would agree.It’s rare and incredibly special to see professionals like Dino and Gabby working together within the same car dealership.. I think most people’s experience with car dealerships is pretty negative, but this review is one year and someone after and the care and consideration is still the same as the moment I walked in the door, which to me says a lot .Their care, integrity, and commitment completely shaped my experience as a Subaru owner, and I feel genuinely lucky that my introduction to the Subaru community was through them. Without their kindness and dedication, my perception of owning this vehicle could have been very different. I think. these team members truly represent the very best of your brand and deserve to be highlighted and commended for the impact they make on customers every day. They have really set up our high on making me feel like True Family I feel totally valued by the Subaru company Thank you for fostering a team that truly cares. I would hope that other dealers would take a different approach other than that greasy car salesman approached that you meet at so many dealers. It’s hard to feel valued and not like a walking dollar sign! Congratulations Subaru Of Santa Monica whoever hired these guys knew exactly what they were bringing to the table and how they would elevate the Subaru brand in Santa Monica.. More

If I could, I would give it 0 stars Go somewhere else. Santa Monica Subaru is a rip off. Mediocre service at best. They charged me for things they recommended that did not address anything I asked for. Wa Santa Monica Subaru is a rip off. Mediocre service at best. They charged me for things they recommended that did not address anything I asked for. Waited twice as long as they mentioned and I spend almost three times as money as I expected More

I purchased an all electric vehicle, the Subaru Solterra, and was assured by the finance guy, Melroy Fernandez, who assured me that there is a federal tax rebate of $7,500. What he said sealed my decision to and was assured by the finance guy, Melroy Fernandez, who assured me that there is a federal tax rebate of $7,500. What he said sealed my decision to purchase the vehicle. After I purchased it and spoke to my CPA, she checked and the government doesn’t include the Subaru for the Clear Air Act because it was not assembled in the USA. So they outright lied to me. When I attempted to have them do right by me, the manager Joey Boktor had no interest in resolving his employees lies. Even though my office is in SM, I hadn’t purchased my last 2 Subaru’s from this SM dealership because the customer service is so bad since it became LACarGuy. Also, if you can’t charge an EV at home, don’t buy one. It’s super inconvenient waiting hours to charge at a public charging station and then waiting a couple of hours while it charges. Ridiculous! SM Subaru said they were offering $400 in charging credit which they have not provided since I purchased it 3 months ago. There is a new term when taking long trips referred to as “Range Anxiety.” It’s a horrible feeling. More

People are charming and have knowledge of the product, I was pleased by the service of all involved was pleased by the service of all involved More

WOW. . Jordan and Kennedy are stand up guys!Santa Monica Subaru went above and beyond taking such good care of us. We love r Subaru Legacy!! Do not hesitat . Jordan and Kennedy are stand up guys!Santa Monica Subaru went above and beyond taking such good care of us. We love r Subaru Legacy!! Do not hesitate to buy from these guys. It starts from the top Joey and the rest are AMAZING! Thank u so much More

My Salesperson was great but I should have inspected the car after it was washed not before, nasty scratch not happy with touchup job difference in color you can feel it and see it. I Love the car and every car after it was washed not before, nasty scratch not happy with touchup job difference in color you can feel it and see it. I Love the car and everything about it comfortable smooth ride lots of power.. More

the UPSELLING for extra repairs was obnoxious and relentless by the service agent badgering to do the added service he recommended and all I wanted was the 5000 mile oil change and service... relentless by the service agent badgering to do the added service he recommended and all I wanted was the 5000 mile oil change and service... More

I got a great deal in a new car and Nancy, my sales associate, and Jeremy, the general manager, were excellent. associate, and Jeremy, the general manager, were excellent. More

Janna was wonderful from to finish with the sell. Liz in finance was super helpful. Liz in finance was super helpful. More

Genaro was great to work with and really went above and beyond to secure my desired car, 2024 Crosstrek Wilderness and ensure top quality. Working with Genaro was an absolute pleasure! The easiest and mos beyond to secure my desired car, 2024 Crosstrek Wilderness and ensure top quality. Working with Genaro was an absolute pleasure! The easiest and most knowledgeable person to work with, kept me well informed along the way. This was the fastest and easiest car purchase I have ever experienced. I highly recommend you talk to Genaro if you are considering buying a car. More