Subaru of Ann Arbor - Service Center

Went to Subaru of Ann Arbor on 6/6/25 for an oil change and to get the wiper blades replaced. According the the paperwork I received, that is exactly what happened. I drove straight home (not using the wip and to get the wiper blades replaced. According the the paperwork I received, that is exactly what happened. I drove straight home (not using the wipers) and didn't move the car again until 6/9/25 when I drove it to Safelite Autoglass to get a stone chip repaired in the windshield. The service tech asked me if I wanted him to replace the wiper blades because the driver's side was almost completely torn off! He brought me back to see the car and I took photos of the blades that were supposedly replaced 72 hours prior. When we called to ask what happened, their response was that the autoglass repair shops always try and sell you new blades when you get the windshield repaired. It's not reasonable to assume that the damage done to the wiper was new and occurred while the car was sitting at my house for roughly 72 hours in average temps and conditions. I don't have a clue what other reason they could justify the implication that Safelite erroneously said the blades needed to be replaced if they didn't. I live roughly 30 miles from this dealership and cannot take off work AGAIN to go down there and have them replace what they said they already replaced a few days ago. I'm thankful Safelite noticed the problem before I set out into Canada the day after tomorrow with faulty blades. The service advisor, Joshua, also wrote in a text message, "I did not even charge you for the wiper blades..." He did not charge me because the car was still covered under the initial warranty with less than 30,000 miles on the car. More

I am glad I got my vehicle here, they are really great and friendly. Service always great, no problems. and friendly. Service always great, no problems. More

Rolled in without an appointment for oil change and to have the tires and brakes checked. I knew there’d be a wait but the lobby area is comfortable and has drinks and snacks available. Worked with Steve have the tires and brakes checked. I knew there’d be a wait but the lobby area is comfortable and has drinks and snacks available. Worked with Steve he was great. Steve made recommendations for my car and provided a timeline for getting things done. Super visit. Will definitely call Steve when I’m ready for the new tires. More

Very good service work done on vehicle. Good customer service and communication. Took only 1 hour to complete. Good customer service and communication. Took only 1 hour to complete. More

I arrived for my scheduled appointment on time and was checked in quickly by a nice handoff to a team member who was free. We went through the work to be done and I left for lunch. Upon return I spent s checked in quickly by a nice handoff to a team member who was free. We went through the work to be done and I left for lunch. Upon return I spent some time in the lounge. Only two lounge chairs being filled the table chairs were functional. Overall great work! The car is running great! More

My recent experience with e the service department was prompt and efficient. Great waiting room. prompt and efficient. Great waiting room. More

We’re on our second Subaru from Ann Arbor Subaru. Abig reason we bought our second one is that the service department is great. The work is superb, and they’re good about recommending the service tha Abig reason we bought our second one is that the service department is great. The work is superb, and they’re good about recommending the service that’s needed and not more. More

I already entered this info. The dealership and service are wonderful. Your review software is not. The dealership and service are wonderful. Your review software is not. More

The service department did an incredible job. They were quick with their turnaround time. They communicated with us by phone call and text message throughout the process. All in all, we will defi They were quick with their turnaround time. They communicated with us by phone call and text message throughout the process. All in all, we will definitely be coming back for service work and to purchase vehicles. More

If a small town family feeling is what you value in a dealership like me then Subaru of Ann Arbor is just the place for you. Dalton and the rest of the service team will listen intently and make sure you dealership like me then Subaru of Ann Arbor is just the place for you. Dalton and the rest of the service team will listen intently and make sure your vehicle is serviced the right way every time More