Subaru of Cherry Hill

I went to this dealership for a test drive on a Subaru, i had previously reached out to them by email and agreed on pricing, from the moment i walked in i could sense BS. The sales person Charles shouted out had previously reached out to them by email and agreed on pricing, from the moment i walked in i could sense BS. The sales person Charles shouted out across the entire dealership "The STI, i think we sold it right?" then he tended to me. Once the drive was over began the BS theatrics, he started calculating the numbers and it was way over the price that was agreed upon. So i questioned him and pulled out the printed copy of the email. He then proceeded to tell me that offer expired yesterday and that the person who emailed with me was misinformed. After much argument he did agree to honor the price. Then came my trade-in, of course they low-balled me and not only that they insisted my car was in a accident before (i had of course pulled carfax myself and there wasn't anything there). So i asked him for the carfax playing dumb and he said he will show it to me but there is a fee $10 or something. So i said fine i will pay the $10, then he proceeded to change the subject. Needless to say i walked out. I would never step my foot in there again or recommend this dealership. Dishonest but great actors tho. More

We had an appointment to test drive a new car. We arrived and waited 15 minutes for our salesperson who never bothered to show up. Finally another sales person helped us. While we test drove an Out arrived and waited 15 minutes for our salesperson who never bothered to show up. Finally another sales person helped us. While we test drove an Outback our vehicle was appraised for trade-in. When we got back from the test drive the salesperson said they would call us with a trade-in value. We never heard another word from this dealer. We ended up buying a different car from another dealer. More

I walked into the dealership looking for a 2011 STi, Rich said he had one in that was sold but was more then happy to let me take a peak at it back in detail. I was sold on the car immediately and told Rich said he had one in that was sold but was more then happy to let me take a peak at it back in detail. I was sold on the car immediately and told Rich i wanted to work out a deal to order the car. Rich and his manager went above and beyond meeting a suitable price that fit my budget. If you have had a bad experience at this deanship or are reading these reviews and your weary about it, give Rich a call because my service was outstanding... Also the dealship and shop is really nice if that matters to anybody. More

Incredibly rude salesperson said he was busy and if I was not going to buy a car he would not even answer a general question about a subaru! This was a mortifying experience as the salesperson was so rude I not going to buy a car he would not even answer a general question about a subaru! This was a mortifying experience as the salesperson was so rude I could not even believe it. You don't expect to be treated this rudely when considering a new car. Guess it says a lot about value of subaru if these people can afford to be so rude but I will never patronize this dealership. Do NOT buy your car from here!!! More

My husband and I went into the dealer to replace my 2008 Subaru Forester. I love Subaru's and knew I wanted another one, so I thought that this was going to be an easy experience for both ends. We spoke wit Subaru Forester. I love Subaru's and knew I wanted another one, so I thought that this was going to be an easy experience for both ends. We spoke with David, told him what we wanted, and he showed us a 2007 Forester (blue) with decent mileage for a decent price. As soon as we opened the driver's side door, I could smell the cigarette smoke. I stated that I'm sensitive to smells and will not buy a car that someone smoked in and added that I don't care if someone smokes, I just don't want to drive a car that smells like it. Immediately, he states that he smokes, can't smell anything, and continues to show me the features basically ignoring what I said. I repeat myself and he tells me that they can get rid of that, so I should just take it for a test drive. My husband and I give in and take it out. When we return, I again state that I don't want it because of the cigarette smell. He then shows us another 2007 Forester (tan) with almost 70,000 miles, a lot of wear and tear (including scratches/dents) and tells us that we may be interested in this one. My husband says that there's too much damage and miles and asks if there's anything else. We end up test driving a 3rd 2007 Forester LL Bean Edition (green). It was a wonderful car and we were ready to buy it that day! However, when we get back into the dealership to talk price, David says that he can't go lower than the sticker ($21,5000) and that we should really consider getting the tan banged-up one. We were going to leave immediately (we're young so we thought that he assumed we couldn't afford anything better), when he insisted that we stay so he can get the manager. The manager tells us that he can't sell us the LL Bean Forester, but that we could come back on Monday to smell the blue one (1st one) after they "bomb" it and we could talk price about that one. Seeing that we weren't going anywhere with this, my husband and I asked if there was anyway we could make a deal on something and the manager basically said that we'll see on Monday if I can't smell smoke in the blue one. We left and went to another Subaru dealership (Miller Subaru - wonderful experience there!!!) and bought a new 2008 Impreza that afternoon! I would suggest taking the extra drive to the other dealership and skipping Cherry Hill Subaru all together. It was a complete waste of time and clearly the salesperson and manager we worked with did not want our business. More

They broke a part on my car while it was in for service, then tried to charge me to replace it. This happened after I already spent $1300.00 to have my car fixed. Subaru customer care paid for the repair a then tried to charge me to replace it. This happened after I already spent $1300.00 to have my car fixed. Subaru customer care paid for the repair after I called them to complain about the dealership More