Subaru of Clear Lake

Unscrupulous, unprofessional, sleazy dealership. Subaru of Clear Lake (Gillman) broke my daughter’s heart and ensured that we will never shop at a Gillman brand ever again. We had a deal to purch Subaru of Clear Lake (Gillman) broke my daughter’s heart and ensured that we will never shop at a Gillman brand ever again. We had a deal to purchase a vehicle on Monday at 5. At 4:23, we got a text saying the vehicle had been sold to someone else. After confirming the schedule at 3:40. We saw the vehicle just before closing on Saturday evening. I texted our salesman, Jacob Moniz, on Sunday morning to tell him we wanted to purchase the vehicle. On Monday morning, we texted back and forth about the details (the price had increased, but the manager agreed to honor Saturday’s promotional price). We set a time for us to come in and complete the paperwork. My husband left work early, so we could get there at 5. He wanted the kids to witness the purchasing process since the car would be their first car. My daughter was over the moon. Until we got the text saying it had been sold to someone else just as we were on our way to the dealership. She was devastated. We all were. I saved the entire text history and planned to share it with anyone who would listen. Thank you to the manager for asking my opinion. I hope that the request was genuine and that the manager will use this information to improve their employees’ unethical practices. I have never been more disappointed in a business transaction. My guess is they got an offer to purchase the car at the increased price, so threw my family under the bus. I would have happily come in earlier to purchase the car, if necessary. The only reason we were coming in later was so the kids could fully participate in the purchase of their first car. It was a big deal. It was special. And this dealership made it a horrible experience. We will never shop at a Gillman brand dealership, again. More

Robbie Dominguez I bought my first Subaru forester in 2016 Robbie was the salesman we had the pleasure of working with ,I fell in love with the forester. I am really s I bought my first Subaru forester in 2016 Robbie was the salesman we had the pleasure of working with ,I fell in love with the forester. I am really short and the forester seat will raise up to a position most people sit naturally. Robbie was full of information and explained every option the car had and how to use it .He shared where everything and everywhere in the dealership we may ever need. Mt car was involved in an accident and I needed a new car .You guessed it I went back to see Robbie and as always he went above and beyond to meet my needs In the purchase of a new replacement . Thanks Robbie, TaTa and Tippy Toes. It was nice meeting snake eyes as well. My suggestion to anyone with a negative to say is Go talk to these guys they will make it right . More

Sold me a wonderful Outback 2019 I came in wanting to get an outback or forester for $350, brought my approval letter from USAA (FCU). Ended up getting a better deal leasing throug I came in wanting to get an outback or forester for $350, brought my approval letter from USAA (FCU). Ended up getting a better deal leasing through the dealer, no APR. Fantastic deal, and gained more features. Really happy with Subaru, the sales representative Brandon was by far the best car salesman I've ever encountered. He was funny and polite, really good talking to him. As for the finance guy, absolutely the best as well. When I was at other dealers (Honda of Clear Lake and Toyota of Alvin) they both had rude finance managers that try to sell you a million warranties and argue about it. However at Subaru, the finance guy understood that my budget was met and that I didn't want any warranties and didn't spend more than two minutes letting me think then telling me I knew what was best etc. I really liked Subaru's no pressure sales and finance teams, they really understand how to make me feel comfortable buying. Many thanks again to Brandon, I highly recommend this auto dealer. More

Subaru of Clearlake is not very reputable! Love my Subaru Outback, not the dealer! They TRIED to sell me a car over the sticker price by $5,000 and tried to make me think I was getting a great Love my Subaru Outback, not the dealer! They TRIED to sell me a car over the sticker price by $5,000 and tried to make me think I was getting a great deal and they were having a BIG 2 day sale. My husband found the sticker price in the glove box just when we were getting ready to sign the papers. They reduced the price when we were ready to walk, I don’t like dealers that waste your time and play games! David Kircus was the swindler! More

Good in person...on your own once you walk out the door. First both Crystal and Eral were great in house. The problem was after...I bought a used vehicle, paid in full and I dare say that since I did so it r First both Crystal and Eral were great in house. The problem was after...I bought a used vehicle, paid in full and I dare say that since I did so it resulted in my lack of continued service after driving off the lot. One week after buying I have over $650 in issues resulting from a headlight that was out. Mind you the dealership inspected and passed the vehicle. Any other inspector would not have passed it simply due to a headlight being out. Had they caught that they would have discussed the costly fix. It is my hope that they did not pass off this vehicle knowing the issue but how could you not IF it had indeed been inspected correctly? I was told there was a 60 warranty but have zero replies when I reached out before i paid out of my pocket for the fix. Beware... More