Subaru of Clear Lake

Great car and excellent buying experience IN EARLY 2017, i MADE THE MISTAKE OF TRADING IN MY 2015 SUBARU OUTBACK FOR A CADILLAC XTS. THE CADILLAC WAS A HUGE DISAPPOINTMENT, SO I GOT SMART AND IN EARLY 2017, i MADE THE MISTAKE OF TRADING IN MY 2015 SUBARU OUTBACK FOR A CADILLAC XTS. THE CADILLAC WAS A HUGE DISAPPOINTMENT, SO I GOT SMART AND WENT BACK FOR A 2018 OUTBACK . LOVE THE CAR AND I HAVE LEARNED MY LESSON THE HARD WAY. I''M STICKING WITH SUBARU FROM NOW ON. EXCELLENT SALES PERSON (NATASHA) AND NICE PEOPLE EVERYWHERE. GET A SUBARU !!! More

Buying new Subaru Forester in April 2019 Subaru of Clear Lake and Subaru of America have consistently disappointed me since I purchased a vehicle from them on April 10, 2017. I tried for mo Subaru of Clear Lake and Subaru of America have consistently disappointed me since I purchased a vehicle from them on April 10, 2017. I tried for months to collect $290.40 from them for a Equity Shield Service Contract (Dent & Ding) and received no results, My first attempt of rating them on Car Dealer did not work. Car Dealer web site had prevented me from expressing any opinion about this dealership until now. Also I wonder why Subaru chose to ignore my complaint to the Better Business Bureau, made on 9/20/17. Here's a summary of the issues. Casey Newton, GM at the time I bought my vehicle, stated to me in an email on 4/18/17 that he would see to it that the (1) service contract warranty,(2) Lifetime oil package and(3) Equity Shield Maintenance Agreement (Dent & Ding) would all be cancelled as I requested. Within a reasonable amount of time the first two (extended warranty & Lifetime Oil Change) packages were credited to my Chase Subaru account. The date for these first two refunds are on 6/12/17 for $1,900 and on 6/05/17 for $849 Lifetime Oil. The third warranty, the Maintenance Agreement (Dent & Ding) was the exception where I have never received a full refund at all. Forms had been filled out for all three packages on 5/02/17, with help from Andrew Spence. I signed a form for all three on 5/02/17. Sometime around 7/22/17 Mr. Spence sent me a separate form for the Equity Shield (Dent & Ding) and told me the wrong form had been used and that he had discussed the issue with Safe-Guard, in Atlanta. Per Andrew's request I was told to backdate the new form to May 25, 2017. Andrew stated that Safe-Guard said we could back date the form back to then so I wouldn't get a pro-rated refund. I started a dialog with Tony Huynh of Subaru of America on around 7/25/17, expressing concern about not receiving refund for Dent & Ding. In early August Andrew Spence emailed me and said he had check with Equity Shield and stated they had cancelled the Dent & Ding (Equity Shield) agreement. On 8/14/17 I did receive a refund of $308.60, which I did not notice until 8/21/17. The refund to my Chase account of $308.60 was $290.40 short of what it should have been. On 8/25/17 Hurricane Harvey made landfall in Houston. Subaru of Clear Lake was forced to close after Hurricane Harvey hit. On 8/31/17 I sent Andrew Spence an email stating I had only received a partial refund. I realize that Subaru of Clear Lake was closed and only reopened on 9/11/17. On 9/13/17 I called Safe-Guard in Atlanta to ask why my refund was short $290.40. I spoke with a woman named Kim (at Safe Guard) who told me that the refund was pro-rated but that it should be a refund of $513.37. Kim told me that my request was prorated due to fact that it was not timely, she also told me that only Subaru of Clear Lake accounting could tell Chase bank what to credit to my account. After my conversation with Kim at Safe Guard I called Subaru of Clear Lake and asked to speak with Leland Thompson, who was the new GM. (Leland had phoned me on 8/02/17 during the period the dealership was closed and told me he was going to look into my refund issue). I was told Leland, the GM was in a meeting and asked if I wanted to speak with Tim Spokony, Finance Manager. I related all the above issues that I've stated here to Tim and he asked me to give him a few days to sort this issue out. He explained the hurricane had disrupted the dealership. I had also been trying to communicate with Subaru of America but was told they could not help him with this issue. I filed a complaint with the Better Business of Houston on 9/20/17 and Subaru Clear Lake chose not to respond to it. On 10/12/17 Better Business Bureau of Houston notified me they had closed my complaint since 20 days had lapsed without any contact from Subaru of Clear Lake. In my complaint to BBB of Houston I had asked that Subaru of Clear give a refund of the full amount of $599.00. It's unfortunate that Subaru Clear Lake dealership consistently behaved in a careless manner concerning follow-up with the refund, and chose not to ever follow-up with me either. More

Very helpful and knowledgeable, Martin was the best salesperson I ever had, no pressure he answered all my questions with all the necessary details. Not only at the dealership but al Martin was the best salesperson I ever had, no pressure he answered all my questions with all the necessary details. Not only at the dealership but also on the road. I feel very confident in Martin's knowledge. As it is , I can send any friend or family member and visit with Martin about purchasing a new car. More

Rating Natasha Natasha was a very personable sales person who was the only salesperson to come outside the showroom to meet us. After we told her what we were looki Natasha was a very personable sales person who was the only salesperson to come outside the showroom to meet us. After we told her what we were looking for, she showed us every car that fit the mold. We test drove two cars and then went to the office where she did a very professional job at putting us into the car we wanted. There was no playing games on coming to a price on the car. It was to the point. She promised we would be out before the traffic rush and we were. Natasha is an asset to Clear Lake Subaru. Jerry and Kay Giardina More

Amazing!!! From the time i walked in from the time i drove off in my new car the customer service was AMAZING!!!!! They have a lifetime customer that's how good From the time i walked in from the time i drove off in my new car the customer service was AMAZING!!!!! They have a lifetime customer that's how good the service was. Michael Redmond was the sales consultant that was helping me and he walked me through every step of my car purchase. He was so helpful, so kind, and didnt give me the run around on anything. He responded back very fast by email,text,phone calls and it made it very easy for me. Ive been passing out his business cards at work and telling my coworkers and family how great he was and the service was. The day i picked up my car Kevin ( didnt get his last name) but he explained my car in detail how everything works inside the car. Which helped because im not real big on stuff like that and he showed me that my car can do alot more of different things. Thank you Michael & Kevin and the whole Subaru of Clear Lake Team!! You guys are amazing!! Sincerely, Priscilla (Very Happy Customer) :) More

New Car Loved Robbie and Tim. Pleasure to work with. Looked for and gave us exactly what we wanted. Best car buying experience we have ever had Loved Robbie and Tim. Pleasure to work with. Looked for and gave us exactly what we wanted. Best car buying experience we have ever had More

Customer satisfaction Martín was amazing as a sales person. He went the extra mile to make sure we were very satisfied. I would recommend him to my friends and family. Martín was amazing as a sales person. He went the extra mile to make sure we were very satisfied. I would recommend him to my friends and family. More