Subaru of Morgantown

Went for warranty repairs, which does not always go well. Had to battle with them over warranty coverage when I went for warranty repairs about 1 1/2 years ago. This time, very courteous, friendly, and accom Had to battle with them over warranty coverage when I went for warranty repairs about 1 1/2 years ago. This time, very courteous, friendly, and accommodating and service was great. And they determined that I actually should get the same warranty work on a second wheel. This kind of customer service greatly increases my confidence in an auto service center. Very pleased. More

The only issue I found was the telephone system was difficult to navigate when attempting to contact the service department after experiencing a problem immediately following purchase. There was delays difficult to navigate when attempting to contact the service department after experiencing a problem immediately following purchase. There was delays in returning calls. Once I made contact every thing went very well. More

Friendly and competitive and worked hard to get us a great deal. Follow up calls made to make sure we were satisfied and had no questions great deal. Follow up calls made to make sure we were satisfied and had no questions More

Hmmm great the little red fox jumped over the little box why should you have to write a review. Kinda crazy. After you already rated them why should you have to write a review. Kinda crazy. After you already rated them More

Very nice staff, kept me informed all through service. My son was also there for an issue with his AC and they went above and beyond to get him out as soon as possible, even offered to order him food during son was also there for an issue with his AC and they went above and beyond to get him out as soon as possible, even offered to order him food during his wait :-) More

Highly recommended My experience with leasing a new Subaru Forester was very good. Joshua Phelan was incredibly helpful in giving us a test drive and explaining all the My experience with leasing a new Subaru Forester was very good. Joshua Phelan was incredibly helpful in giving us a test drive and explaining all the features in the car. More

Okay. Need to work on their follow-up. Still haven’t heard back on one matter. Battery went bad 2 weeks after purchase. Bud was fantastic. heard back on one matter. Battery went bad 2 weeks after purchase. Bud was fantastic. More

This store has been great after it has come under new ownership last year. I would highly recommend to anyone looking to buy or service in the Morgantown area. ownership last year. I would highly recommend to anyone looking to buy or service in the Morgantown area. More

I won't go back there Terrible experience! I made appointment to have state inspection. They did an inspection than told me my state sticker was expiring soon?? But everyth Terrible experience! I made appointment to have state inspection. They did an inspection than told me my state sticker was expiring soon?? But everything else looked good. They couldn't tell me the difference in inspections but they did another state inspection and found I needed new rear brakes, they said I barely passed but gave me a sticker. I took my car to another auto shop and they agreed I needed rear brakes but the cost to fix was $150 less than Subaru. Subaru charged me an outrageous amount to have my wipers changed. AND since I bought the car there the inspection should have been free but charged me for that also. Don't go there! More

Things seem to have improved This was my original review, which I wish to modify: 1-started cleaning out my old car before I made any decisions 2-5 sales men in room tag teaming This was my original review, which I wish to modify: 1-started cleaning out my old car before I made any decisions 2-5 sales men in room tag teaming one buyer? 3-not many discounts given 4-vehicle service contract not disclosed 5-attempted to get refunds for vsc and gap and nothing every is followed through on New Manager reached out to me, explained that all previous issues have been addressed and those practices (and people) are no longer in place. He ultimately helped me achieve my goal of F&I product refund. I am hopeful that updating and bettering my review encourages more people to at least go there and look/compare. Just be careful and question everything. (that advice is for any car dealer on the planet, certainly not limited to this one). More