Suburban Buick GMC of Troy

Special thank you's to Chris Esralante in the Sales area who was so helpful in resetting some of my system due to its reverting back to the factory settings after my service on Monday, He was extremely kno who was so helpful in resetting some of my system due to its reverting back to the factory settings after my service on Monday, He was extremely knowledgeable, friendly and did a wonderful job. I do appreciate your having him on your staff! In the Service dept. on Monday, only Anthony and Roger were there checking in and helping those who had appts. Anthony C. did a patient and good explanation of the newer GM cost plans now in effect, which I hadn't known about. Seeing how super busy the service area is, hopefully the dealership will be able to hire more service associates and GM mechanics to help expedite clients' services. Thank you for this opportunity to review the dealership. More

Roger in Service does a great job and completed my service in a timely manor, Provided a video of the condition of my truck sold me a Pre-Paid maintenance package that will save me money moving forwar service in a timely manor, Provided a video of the condition of my truck sold me a Pre-Paid maintenance package that will save me money moving forward. Highly recommended! ! ! More

I walked up to the dealership and Brad actually ended up opening the door for me and asking if I needed help as he was about to go to the lot. He stopped what he was doing and helped me right away. I wanted opening the door for me and asking if I needed help as he was about to go to the lot. He stopped what he was doing and helped me right away. I wanted to test drive the Envista because my Chevrolet lease was up in the next few months. I didn’t expect to walk out signing a deal that day, but I worked closely with Brad and got a deal that I couldn’t refuse. Super nice and inviting atmosphere, I will be sending family and friends to Brad from here on out if they are looking for a Buick or GMC vehicle in the area! More

Good experience. Decent pricing. Reasonable down payment. Purchased 2 leases for Buick Encore. Easy signing process Decent pricing. Reasonable down payment. Purchased 2 leases for Buick Encore. Easy signing process More

Always clean neat and friendly. Roger Teasdale is always on the ball. His knowledge and experience is helpful and comforting. Roger Teasdale is always on the ball. His knowledge and experience is helpful and comforting. More

The dealership is very efficient in Scheduling and keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. We came in for an oil change and they found that we needed new tires. Good catch More

My 2013 Buick Regal GS had a knock/clunk from the front suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taki suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taking my GM cars to Somerset, now Suburban Buick/GMC, for about 10 years and they have always fixed my car problems correctly. The technician at Suburban Buick/GMC said the front stabilizer bar links were loose, replaced them and my car was ready for me the next day. Thanks again Suburban for an excellent Service Department! More

Awesome service, it was very helpful, we were in and out in a very short time in a very short time More

They did an excellent job placing me in my new vehicle. They were efficient and helpful with all of my questions. They were efficient and helpful with all of my questions. More

We had been told several times the car had been detailed but when we got in it was dirty, including hairy French fries on the floor. Jordan was visibly disappointed about being lied to by his detailing depa but when we got in it was dirty, including hairy French fries on the floor. Jordan was visibly disappointed about being lied to by his detailing department. We agreed that the least they could do is reimburse us for it being detailed later, as I had a tight timeline that was clearly communicated and was told would be no problem. Three weeks and several messages after sending them the receipt Scott finally responded saying they could give me a small fraction of what was promised. Nothing but lies and letdowns from Suburban GMC of Troy, and I’m now out the money. Attaching screenshots of them saying they’d reimburse. Don’t make the same mistake I did. Plenty of other dealerships out there. More