Suburban Buick GMC of Troy - Service Center

Tim Vallier: An amazing man and a great employee! Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant u Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant updates as to how far along my car was, to cleaning my car and ensuring everything was perfect to my standards before leaving. Tim, you have my business forever, this dealership runs an amazing show; very clean and organized. Love all the help thank you so much and I will be returning with any of my vehicle needs!! Would give 6/5 stars if I could. Thank you lots Tim!!!! More

Hate this place I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’ I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’t have booked same day appointment. Say I can come Saturday but no shuttle. I book another day. I show up on time, they bring up my appointment yes here for recall, calls back to parts, they don’t have them. xxx. I’m furious. I say go ahead with the oil and hour later I’m still waiting on the shuttle. Totally disorganized and don’t know what they are doing. wasted half day vacation time for this and still have to come back. The worst. More

LOVE LOVE LOVE this Dealership I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes abo I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family. More

Do not stand behind the work , lying, lazy and untrustworthy I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car fo I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car for 5 days before even looking at it and would not give me a loaner. They quoted me a price to repair, then gave me another price when finished (lower so no problem there) but then a third price (higher this time) when I went to pick it up. No explanation as to why the price fluctuated. Fast forward 1 month and the car dies at a light again. Same exact problem, same explanation when they looked at it except this time I was told it needed a new engine.. I went in to talk to a salesman about replacing the car and he was rude and very unhelpful. I told him what I wanted and he said it would take 4 months to get that car, and it would be priced thousands more than the online quote I had. He also said they would only give me money on a trade-in if I purchased a car from their stock even though they didn't have what I wanted. I had taken my car in for service before and not had problems but this time the service person was rude and seemed like it was an annoyance to talk to me. I will NEVER go to this dealer again and I will tell everyone I know to avoid them. (I went to another Buick dealer and he found the exact car I wanted and had it on his lot within 24 hours). More

Failure to fix problem on 1990 Buick My 1990 Buick was in Somerset service center to fix a problem with the fuel system, After spending over 1000 dollars on a Mass/Air flow controller an My 1990 Buick was in Somerset service center to fix a problem with the fuel system, After spending over 1000 dollars on a Mass/Air flow controller and a fuel pump, the vehicle is still having issues with the fuel system. I am very frustrated with the service and looking for recourse to correct this problem. More

I've been going to this Dealership for 25 years. So many new cars to look at. Staff is knowledge and helpful, friendly. You'll like your experience dealing with this dealership. new cars to look at. Staff is knowledge and helpful, friendly. You'll like your experience dealing with this dealership. More

Little things matter. I just went to this dealership for a part for my Pontiac. I showed the parts guy the part I needed an asked for two of them. Then I paid for them. When I went down to pick up the pa a part for my Pontiac. I showed the parts guy the part I needed an asked for two of them. Then I paid for them. When I went down to pick up the parts, they had the wrong quantity (1) and the wrong part. Okay, mistakes happpen. But no apology was forthcoming either for the mistake or the waste of my time. Won't go again. More

Have been a cust. for years and always treated with Have been a cust. for years and always treated with honesty and friendliness! Have been a cust. for years and always treated with honesty and friendliness! More