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Suburban Cadillac of Troy
Troy, MI
202 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 202 reviews
August 22, 2018
Never again If there was a zero star rating, these guys would get it. This place is the reason I will never get another Cadillac or probably GM. First off, If there was a zero star rating, these guys would get it. This place is the reason I will never get another Cadillac or probably GM. First off, walk in and be ignored. Had an appointment. Had to announce to the room that I existed. Then I'm told the squeaky brakes on a lease are my problem. Not worn brakes, defective brakes. Second leased Cadillac, loud brakes on both of them since Day one. A $50k car that sounds like a 92 Ford Escort. While I was being told I am wrong, another customer spoke up and said she's dealing with similar xx from these people. Then I'm told I have to pay to fix the problem. I explained this is a defect and they are responsible. They said no. I told them this is horrible service and they gloated how they were the best reviewed. So I told them I'll review them too. Don't buy a Cadillac. Don't go to these people. More
by MjZ
Helpful August 20, 2018
New Car The lease for my car (ATS) was getting ready to end and the ATS is no longer going to be made in sedan version. My salesman, Bob Robb of Suburban Cad The lease for my car (ATS) was getting ready to end and the ATS is no longer going to be made in sedan version. My salesman, Bob Robb of Suburban Cadillac of Troy, Mi, found me a sedan,equipped as I wanted, and I picked it up last week. BTW, two friends of mine were unable to get ATS sedan within the past month. I guess it goes to show that you have to have the right people on your side. More
by Dennis D
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