Suburban Ford of Sterling Heights

Great experience in buying my car I purchased my 2015 Escape and the buying experience was very comfortable and fast. I would to say thank you to James Tuckett for helping me thru my b I purchased my 2015 Escape and the buying experience was very comfortable and fast. I would to say thank you to James Tuckett for helping me thru my buying experience and making it easy. He helped me in every question I had, narrowing down when I was deciding between a Explorer which I was trading in and either getting a new one or the Escape. I want to thank the entire staff and especially Mr. Tuckett. I will recommend Suburban Ford to anyone who asks me where I got my car. Thank you. Jamnes Winston More

2015 Ford Escape Purchase I just bought a new 2015 Ford Escape SE 4WD for my wife as a surprise and I couldn't of had a better experience. Both JR and David worked with me to m I just bought a new 2015 Ford Escape SE 4WD for my wife as a surprise and I couldn't of had a better experience. Both JR and David worked with me to make sure I got the exact vehicle I wanted for the price I had budgeted. We faced a couple of challenges with the purchase that they were able to help me navigate through to ensure my wife got her first ever new car and that it would remain a surprise they were determined to help me achieve. David was great at communicate with me throughout the process and if I had a question that he didn't know the answer to he was always honest and would go seek those answers and follow-up with me right away. I have had plenty of bad experiences dealing with dishonest sales people at other non-Ford dealerships, but this was the complete opposite. Great experience and our first ever Ford purchase was a fantastic one. Even my wife who went into the dealership the next day after I surprised her with the car, spoke very highly of both the dealership and David, she stated that everyone she spoke with was extremely courteous and accommodating. More

Brian and Mike gave me the satisfaction I needed I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were not satisfactory to my situation...I would have to wait weeks for service. A call to my salesman, Mike Sillinger on Thursday June 25, brought out their best. He told me to bring it in the next day, Friday, June 26th and he would get it fixed. I brought it in and they lived up to their word with a new alternator to solve my problem. To top it off, Brian drove the car to my work since I could not leave work to pick it up. I am looking to get a car for my fiancée and will most assuredly shop here again for my cars. Thank you Mike and Brian... More

Great dealership to work with. Our salesman, John Russo, sold us our previous Ford Explorer and the experience was great. This time we found John Russo at Suburban Ford and purchas Our salesman, John Russo, sold us our previous Ford Explorer and the experience was great. This time we found John Russo at Suburban Ford and purchased a 2015 Ford Explorer. Once again, the experience was great and we love the car. We have had several bad experiences at OTHER dealerships years ago, Not every dealership cares about the person buying the car. Suburban Ford and John Russo by far are the best and care About the person buying the car. All dealerships should be looking at Surburban Ford and learning a lot from them. More

Excellent service Entire experience went very smooth and they got me into my dream car. Gave me a good deal as well. Will definitely consider them again. Entire experience went very smooth and they got me into my dream car. Gave me a good deal as well. Will definitely consider them again. More

Very nice people The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house More

Great service Although I did not end up buying a Ford vehicle, I would absolutely choose this dealership if I decide to go with Ford in the future. Each representat Although I did not end up buying a Ford vehicle, I would absolutely choose this dealership if I decide to go with Ford in the future. Each representative I interacted with was extremely helpful and kind. More

service staff are very willing to help whenever they can I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean for the customers also. More

Wouldn't Trade a Ford or Suburban Ford of Sterling Heights Recently I had routine maintenance done on my 2012 Ford Fusion. Much to my surprise the experience was even better than the last maintenance visit. Recently I had routine maintenance done on my 2012 Ford Fusion. Much to my surprise the experience was even better than the last maintenance visit. Suburban has done remodeling to their service area. A great routine experience got even better. When you deal with Suburban for maintenance, you aren't put into a "special room" with an overhead speaker system blurring, a vending machine and day old coffee. You are treated as if you are there to spend money on a new car which is very refreshing. You are given a pager and a time frame. They have always beat their estimated time for service. I have been told by my family that I can get service done at any Ford dealer closer to home but I have refused because why would I when I am happy with the service and treatment at Ford Suburban. More

Suburban Dealership Review The dealership was very clean. The sales personnel were friendly and professional. I will recommend to my friends and colleagues to buy vehicles from The dealership was very clean. The sales personnel were friendly and professional. I will recommend to my friends and colleagues to buy vehicles from this dealership. More