Suburban Ford of Sterling Heights

Very pleased in all aspects of car buying with this dealer. Very pleased with this dealer throughout the car buying process. Salesperson was very attentive, answered all our questions and very determined to me Very pleased with this dealer throughout the car buying process. Salesperson was very attentive, answered all our questions and very determined to meet our needs. We were pre-approved for a loan but they were able to provide a hassle free "better deal". Have not used Service Dept yet but based on what we saw, were impressed. Would and did recommend this dealer to family and friends. More

Highly Recommend you see Nicole Elder I leased my brand new Ford Explorer XLT a few months ago! It was first class from the minute I started a conversation with Jim Elder, General Manager. I leased my brand new Ford Explorer XLT a few months ago! It was first class from the minute I started a conversation with Jim Elder, General Manager. Jim put me in touch with Nicole and she worked to meet my wish list and payment goal! The transaction was simple and the follow up is unparalleled to any other dealer I've dealt with. I've referred 2 family members who also bought from Nicole and Suburban Ford of Sterling Heights. They're so classy, they even send you a "thank you" referral check! That's how you do business! Happy Customer here! More

Best customer service I have purchased and leased at Suburban Ford of Sterling Heights and always have a pleasant experience. The staff is awesome, friendly, and always hel I have purchased and leased at Suburban Ford of Sterling Heights and always have a pleasant experience. The staff is awesome, friendly, and always helpful. I also have my lease car serviced there and always get a report of what my car needs or doesn't need as well as a complimentary car wash. I would most definitely recommend them. More

Awesome Service Every once in awhile you run across a vehicle that has unforeseen issues. We had that experience at this dealer. They worked very hard to correct th Every once in awhile you run across a vehicle that has unforeseen issues. We had that experience at this dealer. They worked very hard to correct the problem and took care of us in every way possible. If you want to buy a car from a dealer that will take care of you when things go wrong, this is the place. We have bought multiple cars here and will continue to be loyal to Suburban Ford. More

Great experience! Exceptional service, and professional, clean atmosphere. Mandy Simon was very efficient, and professional. Financing representative was also very exp Exceptional service, and professional, clean atmosphere. Mandy Simon was very efficient, and professional. Financing representative was also very experienced, and easy to deal with. I have recommended Suburban Ford to all my friends, and family. More

Great Customer Service All the sales and service people were great! This was our first time coming this far for a vehicle as we are from Grand Ledge, MI, but we were instant All the sales and service people were great! This was our first time coming this far for a vehicle as we are from Grand Ledge, MI, but we were instantly greeted and the car we wanted was pulled up and ready for a test drive. The only issue that we ran into was the fact that not everything was checked before we bought the car upon inspection from our mechanic, so just make sure everything is thoroughly inspected before you purchase. More

Giving a good name to Dealerships once again This is our second time Leasing with Suburban Ford. Could not ask for better overall customer service or satisfaction. Talk about over all quality and This is our second time Leasing with Suburban Ford. Could not ask for better overall customer service or satisfaction. Talk about over all quality and care? It starts the minute you walk through the doors here and are greeted. Every employee smiles and strives to help you with every want or need. Other Dealerships could learn a lot from the way Suburban is operated. From Sales, Financing to Service. It's apparent suburban learned the Customer is the bottom line and having good quality products lets them focus on the bottom line. Knowledgeable caring Sales people like Tammi Penna are the life blood of the operation. Suburban will continue to have the business of us, our family and friends. Thank you More

Fast and Friendly Service Went in for a oil change without an appointment. Got serviced very fast and all the staff was very friendly. They also have a comfortable waiting area Went in for a oil change without an appointment. Got serviced very fast and all the staff was very friendly. They also have a comfortable waiting area with a little snack bar that has everything from chips to sandwiches. I would recommend their service to anyone. More

Suburban Ford Great place to buy your vehicle. Very Happy to say that this is our third vehicle we have leased here. All have been Escapes and the entire experience from delivery to service has bee Very Happy to say that this is our third vehicle we have leased here. All have been Escapes and the entire experience from delivery to service has been good. Very well treatment. More