Suburban Subaru

Certified PreOwned with no AC😞 I purchased a Certified PreOwned Subaru from Suburban Subaru this past November. I turned on my AC for the first time last week and noticed it was not I purchased a Certified PreOwned Subaru from Suburban Subaru this past November. I turned on my AC for the first time last week and noticed it was not cold. Not even a little bit. So I called Suburban and set my appointment for June 6th. After them looking at my vehicle I was told it needed an AC recharge for $130. I explained I had just purchased the vehicle 6 months ago in the winter and this had been the first time I had used the AC which I was told was covered under my “bumper to bumper” warranty at time of purchase. The service writer leaves and comes back with a price of $65. I still decline feeling that my newly purchased vegicle shouldn’t have this issue. She leaves and comes back again with a bill this time for $65 just to have my keys back and no work performed. Outraged at this point with her comments like “why didn’t your come in a few months ago when it was hot” as if I had to explain myself when all I want is my keys so I can leave. Very rude, and unprofessional. The service manager Josh instructed her to return our keys and no fees be charge. My family had purchased vehicles here. We will no longer buy or service our Subaru’s at Suburban. More

Horrible experience I have had a horrible experience from day one they played games the whole time I tried getting the vehicle it took them a few days to get back to me w I have had a horrible experience from day one they played games the whole time I tried getting the vehicle it took them a few days to get back to me with a yes or no if I was approved or not and never returned my phone calls when I had questions. Once I got the vehicle 6 days later it has been nothing but problems. Less then 24 hours later the rear end locked up completely going and 55mph. They had it towed and fixed I get it back one week later had it for 1 day again and I noticed front end issues brought it back again they fixed 1 part and told me it's all set and it had a 106 point safety inspection. I took it back and 2 days later I find more front end parts are bad. Lucky for me I'm kind of mechanically inclined other wise this would have slipped away. This part was bad even to an untrained eye the amount of the times it was so called inspected and on the lift for them not to see that is completely un called for. I now have to bring this vehicle back for the 4th time with in 2 weeks for similar issues. I've had a horrible experience and it's been a huge waste of time. I'll never go to this dealership again. If you plan to go there and buy a used vehicle don't believe a word they say about checking the vehicle over because it's b.s. More

Repairs My experience was refreshingly amazing! Entire team and process was smooth thank you Suburban Subaru Ed Hutchings (General Repairs Manager) and Angel My experience was refreshingly amazing! Entire team and process was smooth thank you Suburban Subaru Ed Hutchings (General Repairs Manager) and Angelica Castro (Service Advisor) for making me feel at home. In my eyes you are a customer first dealer and this speaks in volumes! I can't thank you enough you guys ROCK! Mr. Acosta More

Very Positive Car Shopping Experience with Suburban Subaru Without a doubt, Suburban Subaru, extended themselves to earn our business. As soon as we walked in the door on a cold, wet day, coffee and tea were Without a doubt, Suburban Subaru, extended themselves to earn our business. As soon as we walked in the door on a cold, wet day, coffee and tea were placed in our hands. We then sat down for conversation with sales representative Michele Wilson, who attentively listened to our wish list, contentiously taking notes, and checking inventory in an attempt to find possible matches. We walked the lot with Michele, getting a feel for appropriate selection, but it wasn’t the best night (by that time) for a test drive. The next day, we received a phone call checking on our experience. It is obvious that Suburban Subaru CARES and LISTENS! Not only did we have a helpful in store rep with Michele, now we had additional attention from Janel Rease, Internet Sales Specialist! Janel made email communication so easy, during a stressful time when phone calls were impossible for us. She was especially prompt with emailed answered to our questions, provided links to possible choices, and was always only minutes response time away! When we made it back to Suburban for a test drive, our power team of Michele and Janel had already arranged for a “sleep over” with a Forrester. We had been coached by our financial institution to ask for “an overnight”, and that they offered, before we had to ask, speaks a lot to the confidence of their vehicles. Subaru makes great products, there is no doubt. That Suburban Subaru donates to Fidelco for every new vehicle sold, is a great and admirable connection. We even love the Dog Commercials~! Our SUV Shopping experience with Suburban Subaru became very positive. Janel and Michele showed great attention and commitment to trying to help us. We wouldn’t hesitate to recommend Suburban Subaru. More

They're Practically Giving Them Away Can't say enough about this Subaru dealership, and the brand in general. Subaru is where you turn when you want a solid vehicle that you know will LA Can't say enough about this Subaru dealership, and the brand in general. Subaru is where you turn when you want a solid vehicle that you know will LAST, both under the hood and in the cabin. Everyone hates car shopping, myself included. But I was SO lucky to find Thomas Godbout at this dealership. He helped me find a truly unbeatable deal on a new Crosstrek, making sure that I got the car we wanted at a price lower than I ever expected. This is an industry where it helps to feel like you "know someone" and that's what the staff here provides. A hassle free, bullsh*t free, no pressure environment. We were able to find a brand new, reliable vehicle for half the payment as the other brands we considered. With the all wheel drive, sporty feel, and unmatched reliability, we couldn't be happier and don't have to worry that we overpaid a penny. Go check them out and definitely ask for Tom, before the end of the year, if you can! So cheap. Thanks, Suburban Subaru. More

No hassle, very professional Buying a car is not always the easiest experience. Suburban Subaru made the experience pleasant. Quality cars, honest prices. Everything went as I wou Buying a car is not always the easiest experience. Suburban Subaru made the experience pleasant. Quality cars, honest prices. Everything went as I would have wanted it to. More

Can't believe the headache I have gone through with this place. I bought a car there about almost 2 months ago and it's been xxxx since. When I first came to them I had a 2016 elantra I wanted to with this place. I bought a car there about almost 2 months ago and it's been xxxx since. When I first came to them I had a 2016 elantra I wanted to trade in and my credit was around the six hundreds. Somehow they convinced me that it was okay to tell my bank to come get the Hyundai and buy a Subaru impreza from them. They convinced me that I was better off because the car won't lose value and I'm getting a better car for my money. I hated the elantra so I went with it because they said it was impossible to finance the new car with trading in my elantra. It was a stupid decision. I don't know much about cars to begin with or about credit and they assured me it wouldn't be that big of a hit to my credit. Since than my score has dropped dramatically almost 200 points because after they approved me with some bank they call me a month and a half later saying they had to get another bank because the deal fell through because they lied to the bank about my income. So I went back and signed for a new contract with same terms and length but now today months later 2 and a half to be exact I'm getting all these cr3dit inquiries that they keep running from not only the second lean holder I supposedly got approved by but from a couple other places so now I am super pissed off not sure what to do because I took a big hit on my credit due to getting that Subaru and giving up my other car and I hope they don't try to take my car from me. So people I gaur warn you pleas2d don't make the same mistake I made do not go there. More

Great place! I honestly gotta say this place is very welcoming and just homey. I had called in to ask some questions and than drove there to see if I could get in I honestly gotta say this place is very welcoming and just homey. I had called in to ask some questions and than drove there to see if I could get into a subaru impreza and they went above and beyond to help. Love the energy and positive vibe of this place and my sales rep Allen was awesome such a great guy with a great personality Wich is so important when you talk to people. Every one there from the sales manager to the finance manager just great team of people. Just wanna say thank you guys alot. More

Third time not a charm Had my 2013 outback in for service three times. Hard starting when cold. They have no idea what is wrong with it even though it is getting worse as t Had my 2013 outback in for service three times. Hard starting when cold. They have no idea what is wrong with it even though it is getting worse as time passes. Need to find someone else to fix it. At least they did not charge. More

Two chances is more than enough I leased two cars from suburban Subaru... The first car was in the shop 9 times in the first year for issues... I got out early and leased a second ca I leased two cars from suburban Subaru... The first car was in the shop 9 times in the first year for issues... I got out early and leased a second car with them in the hopes it was a 'fluke'... The car was fine but I spent 8 months fixing the mistake the dealer made in the registration that resulted in overpayment of car taxes by more than $2000!!!! Never again suburban Subaru... Very disappointing! More