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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
165 Reviews
Call Service Center (352) 433-0935

165 Reviews of Sullivan Buick GMC - Service Center

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August 03, 2025

I have been taking my 2012 Enclave here for service since 2012. Normally I leave my vehicle for service and this visit was no different. While the service performed this visit was good, this visit took a wee More

by richanddi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Gioielli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us regarding your 2012 Enclave. We appreciate your long-standing trust in Sullivan Buick GMC [Ocala, FL] for your service needs. Our team understands that the extended duration of your recent service was not up to expectations, and we acknowledge the impact that the mechanic shortage has had on our timelines. Your feedback is important, and we are continually working to improve our service efficiency. Please feel free to reach out to us directly if you have any further concerns, and we look forward to serving you better in the future. Sincerely, The Sullivan Buick GMC Team

July 31, 2025

Very pleased with Alex and service department in getting vehicle repaired in a timely manner. More

by DJLEEMOKRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you were pleased with Alex and our service department at Sullivan Buick GMC [Ocala, FL]. Timely repairs are very important to us, and it's great to know we met your expectations. We look forward to serving you again in the future! Sincerely, The Sullivan Buick GMC Team

July 27, 2025

my 1 year service apt went smoothly. started on time and complete within the promised finish point. all good. no complaints. More

by DAVIDRBAKER3971
Recommend Dealer
Yes
Employees Worked With
Craig Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2025

They were fast and friendly. The waiting room was rather loud. People went crazy for the popcorn. More

by ammjoyink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We're delighted to hear that you found our team at Sullivan Buick GMC [Ocala, FL] to be fast and friendly. We appreciate your note about the waiting room being loud; we aim to create a comfortable environment for our customers. We're glad to know the popcorn was a hit! We hope to see you again soon! Sincerely, The Sullivan Buick GMC Team

July 25, 2025

I was in and out for an oil change my service person Craig was very nice keep me informed and not waiting in a waiting room all day. More

by PHILIPMUSIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Gioielli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Philip! It's great to hear that your experience at Sullivan Buick GMC [Ocala, FL] was efficient and pleasant. We're glad Craig was able to keep you informed throughout your oil change. We look forward to seeing you again for your next service. Sincerely, The Sullivan Buick GMC Team

July 24, 2025

You did not resolve the problem with my truck. Which is low power mode. It’s still doing it. More

by DONALS55
Recommend Dealer
No
Employees Worked With
Craig Small
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand that you're still facing issues with the low power mode in your truck, and we appreciate your feedback. Please reach out to us directly at Sullivan Buick GMC [Ocala, FL], so we can discuss this further. Your satisfaction is important to us, and we are here to help. Sincerely, The Sullivan Buick GMC Team

July 23, 2025

After waiting over 2 hours for an oil change I finally was told I had a stripped lug .nut and that my tires could not be rotated It took 2 1/2 hours for a oil change that I had made an appointment for More

by COOKCOOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Deno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Braden
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. We would sincerely appreciate more information regarding your experience. Unfortunately, we’re unable to locate any customer information in our system based on the name associated with this review. If you could please reach out to us directly, we’d be more than happy to look into this further. Sincerely, The Sullivan Buick GMC Team

July 21, 2025

Great service and an invested interest in my particular problem. Flexible and willing to work with me regarding scheduling. Explained everything that would be done and when in detail. More

by Robert Bickler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful feedback, Robert! We're thrilled to hear that you received great service and that our team was flexible in accommodating your scheduling needs. At Sullivan Buick GMC, we strive to provide thorough explanations and support for each customer's unique situation. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

July 18, 2025

I was charged $245 for a simple diagnostic, and was told I would need a $4000 repair. When I got there, the claim showed the repair would cost $1000 (similar to online prices), and Craig panicked and said t More

by eds.gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Small
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the diagnostic charge and the repair estimates you received at Sullivan Buick GMC. Your feedback is important, and we appreciate you bringing these concerns to our attention. We strive to provide transparency and fair pricing, so we encourage you to reach out to us directly to discuss this matter further. Your satisfaction is a priority, and we want to ensure that we address any issues you may have faced. Thank you again for your feedback. Sincerely, The Sullivan Buick GMC Team

July 14, 2025

Over priced on services and parts. Set up appointments but don’t have the parts in stock, wasting my time driving up there. More

by dplevell
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Small
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the pricing of services and parts, as well as the inconvenience caused by not having parts in stock during your appointments. Your feedback is important, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly at Sullivan Buick GMC so we can address your concerns and improve our service. Thank you for your patience and understanding. Sincerely, The Sullivan Buick GMC Team

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