Sun Motor Cars BMW

Worst Service ever! By far the worst service experience I have ever had! I have had our 2015 X1 in for service at least 8 times in the past 6 months. The first time was f By far the worst service experience I have ever had! I have had our 2015 X1 in for service at least 8 times in the past 6 months. The first time was for a seat belt issue. Which they fixed. The second was for a air bag light. Which was also fixed after replacing a module. But ever since they did the repair on the air bag module the NAV system in the car does not stay up when you turn the car off. It will intermittently go to the menu screen. The car has been in 6 times for this problem for several days to a week at a time. I explained exactly how the issue seems to happen and gave detailed instructions on how to duplicate the issue. Of course they didn't test it the way I told them and they keep saying they cant duplicate the problem. So after the 5th time of having the car in for service I got fed up because they were not listening to my instructions on when and how to make it do this issue, So I recorded the issue and showed them the video and emailed it to them. A few more trips to service and now I am being told that this is normal operations.. REALLY?????? Then why did the car never do this before you worked on it?? And why did none of the loaner cars you gave to me for the many times the car was in to get fixed have this issue??? And why did my Z4 not have this issue??? Why do none of my friends that have BMW,s have this issue????? I was told and received a email from BMW where a technician is saying this is normal operation.. REALLY??? My car must be special because it never did it before Sun Motors worked on it and now all of a sudden this is normal operation. Either BMW USA did not get the full information about the issue or they just do not want to fix or stand by their product. In any case this is not normal operation. Also I want to note that the service advisor TIM said to me its not a big deal you just hitting a extra button to get it to come up.. Seriously that's how you talk to a customer with a issue with a brand new car? 14 months we have owned this car and for the last 6 months it has been in and out of service for days to weeks at a time.. The first time I told them about the issue I explained to them that it isn't a huge issue but it is annoying simply because it was not like this before they worked on it. Also this is a brand new car and a premium car it should work properly. But as more time passed and them having me have to DO THEIR JOB FOR THEM it is now a huge issue. I mean I had to video the car doing it just to even get anywhere with this dealer all because they were to lazy to take the car out and properly test it to duplicate the issue with the instructions I gave to them. I now have a call into BMW USA Customer relations and will making sure this problem get solved. I will be posting my review of SUN MOTORS on every dealer review site there is. I want to warn people before they take their car in for service and get it back with a new problem that all of a sudden is NORMAL OPERATION! More

Treated like a Queen From the time I walked in to the dealership Dennis was patient and informative. He was never pushy but there if I had questions. I was treated like From the time I walked in to the dealership Dennis was patient and informative. He was never pushy but there if I had questions. I was treated like a queen from the moment I stepped in! It took me a month to finally make a decision on the car I wanted and Dennis never "bothered" me. He would check in every week to see if I had questions - but never pushed. This dealership is amazing! I won't buy a car anywhere else ! Thank you Dennis ! More

Excellent experience I've bought my last two cars (a 2004 Z4 and a 2014 Z4) at Sun BMW, and have had almost all the servicing done at the dealership. The whole experience I've bought my last two cars (a 2004 Z4 and a 2014 Z4) at Sun BMW, and have had almost all the servicing done at the dealership. The whole experience has been first-rate. Dennis Fisher in sales is knowledgeable, professional, and a straight-shooter. He also proved very creative in finding ways to locate a car that met my criteria and enable me to make the purchase at Sun. The service at Sun has been consistently outstanding for the ten years now that I've been working with them. A couple of years ago as my 2004 aged, I approached the sales staff about replacing it, and they actually convinced me that the car's reliability would enable me to postpone a replacement if I wanted - I was extremely impressed that a dealership would value a long-term relationship highly enough to encourage a client to postpone a purchase when they judged that this made more sense for me. Sure enough, when the time came and I really did have to replace the car I went to Sun to do it. I would recommend them to anyone. More

Outstanding Dealership I have purchased 2 cars from Sun BMW in the past few months and both experiences have been top notch. My CA Dennis and the Sales Manager Jake are amaz I have purchased 2 cars from Sun BMW in the past few months and both experiences have been top notch. My CA Dennis and the Sales Manager Jake are amazing at what they do and also great to work with. I Highly recommend this dealership. More

Exceptional car, Exceptional dealer Sun Motors is a great place to buy a new or used BMW. I have bought several cars there and have had great sales and service experiences. Dennis Fisher Sun Motors is a great place to buy a new or used BMW. I have bought several cars there and have had great sales and service experiences. Dennis Fisher in New car sales is enthusiastic, informed and responsive. These guys are true BMW enthusiasts. I ordered this vehicle and they made the entire experience enjoyable. They even provided me with the name of the transport boat my car was on so I could track its progress from Germany to Newark, NJ. More

Best Dealer Experience Anywhere!!! Sun Motors BMW provides the single best dealership experience anywhere! Before and during the sales process, they are never overbearing or pushy, the Sun Motors BMW provides the single best dealership experience anywhere! Before and during the sales process, they are never overbearing or pushy, they work with you to make sure the deal is right for you, not just for the dealership. After the sale, you feel supported and not forgotten, they make you feel 'like part of the family', it's not a cliche sentiment when it comes to the team at this dealership. The service experience is on a level that exceeds any other dealership where I have done business. Scheduling is simple and there is never a question as to whether you can get a loaner car or not, it is just assumed. They pick my car up at my place of business, leave a loaner, and return my car after service washed and vacuumed...every time!!! Work is completed thoroughly and appropriately the first time, every time. You will not be disappointed! More

Worst ever. Went for oil change and warrernty work. Got car back and oil change light wad lit. Took it back. They said they never did the oil change but charged me for another visit. car back and oil change light wad lit. Took it back. They said they never did the oil change but charged me for another visit. More

They SCRATCHED my car during a service...the door and the roof...and they didnt fix the problem, because they don't have the parts roof...and they didnt fix the problem, because they don't have the parts More

I went to this dealer to do the maintain service for my BMW 135i. Every time when step on the cars brake, it make a sharp sound. I went to this dealer and want fix the problem, They said they can not fix t BMW 135i. Every time when step on the cars brake, it make a sharp sound. I went to this dealer and want fix the problem, They said they can not fix the problems. I already went there for two times. This makes me very mad! More

I went to this dealer, because my BMW 135i's brake has problem, every time when I step on the brake, it makes sharp sound. I went to this dealer to fix it. However, they said, they can not fix the problem problem, every time when I step on the brake, it makes sharp sound. I went to this dealer to fix it. However, they said, they can not fix the problem. It makes me very mad. More