My 2006 Acura MDX's battery died. After AAA came and jumped the car, the radio and navigation systems required a code in order to be usable again. As we had bought the car used from a (non Acura) car dealer, the original code card was nowhere to be found. I called the Acura dealer/service center that I use in Virginia and they were unable to help me beyond saying take it in to a dealer and pay $125 to get it reset!
Then I called Sunnyside Acura where the lovely receptionist sent me to Philip, the parts manager. Philip was a true gem! He listened to my problem and then suggested that often people write the codes in the Maintenance Guide/Tracker book. I located that book, opened the cover and indeed, all the codes I needed were there. Philip made sure that I first entered the Nav system code and second the radio code. After thanking him profusely for his pleasant demeanor and incredible helpfulness, he told me that even if the codes hadn't been written down, he would have been able to walk me through steps to get both the radio and Nav system up and running. At no cost to me and certainly a time cost to him!
Philip is a shining example of good customer service and Sunnyside Acura is fortunate to have an employee of his caliber. In fact, I felt so strongly about the service I received, that I called Sunnyside back and spoke to the general manager to let him know.
Radley Acura of VA, you have LOST my service. I'll be planning my maintenance of my Acura around my trips to NH and make appointments at Sunnyside whenever possible.
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