Sunnyside Acura

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sunnyside Acura:
I purchased my 2007 Acura TSX from Kris at Sunnyside Acura. The entire experience was excellent beginning to end. The dealership itself is immaculate and impressively organized. They had a great selection of cars so it was easy to find one that best suited me. I was shown around the dealership and all of the perks of buying there were thoroughly explained to me. I was introduced to various team members and the service department.

At time of delivery the car was waiting for me completely prepped, clean, shiny, etc. Kris walked through every feature in the car and made sure that any questions I had were answered before I drove away. After my purchase Kris checked in with me to make sure my experience was as I expected it to be and to see if there was anything else she could help me with.

Although the Acura didn't end up being the best long-term solution for me (I recently traded it in for something different), if you're looking for an Acura and want the best Acura buying experience I highly recommend Sunnyside Acura.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sunnyside Acura:
I would highly recommend Sunnyside to anyone out there. Make sure you ask for Lynda Mathieu. She is the best sales consultant and will make your buying or leaseing experience hassle free. Sunnyside is up front with prices whereas some other dealerships are not. For example, I had gone to another Acura dealership in the Boston area because they had quoted me the best monthly rate but turns out they forgot to add in a $4000.00 dollar cap cost reduction!! That is what got my monthly down payment so low. Let me tell you, don't be fooled.....if you want an up front deal and great service look no further than Sunnyside. It's the best dealer in the greater New England area.

-Amy


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sunnyside Acura:
Purchased a car recently from Sunnyside Acura. Jovel was great to work with and I really ejoyed the experience. He didn't put any pressure on me to buy and was very easy going.
I visited the dealership three times before I bought and he took the time to help me and answered all my questions.
I have bought cars in the past and this was my best experience yet.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sunnyside Acura:
I had a good experience with this dealership. They were courteous and friendly. I got the car I wanted at the price I wanted. Financing was a breeze. I'd recommend this dealership to anyone.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sunnyside Acura:
After leaving several email messages with no reply, I called this dealer and spoke with a young woman about a used TL on their lot. I told her that I lived almost 2 hours away and wanted as much info about the car as possible... especially the service and repair records.(Acura's - from late 90's thru 2003 - are documented as having many automatic transmission problems including factory recalls and mandatory extended warranties - about which she knew nothing).

She pulled the old "someone else is interested - you better put some money down to hold it" routine. I declined and asked her to return my call with the info requested. Of course, I never heard from her again. Not the kind of place I would do business with!

PS... their used cars are priced $2-3,000 more than comparable units at other dealers. I'm still looking for "my" Acura!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sunnyside Acura:
I bought my 2005 MDX from Sunnyside and have had it serviced there ever since. Which means I get oil changes done there (I've skipped the over-priced "service interval" nonsense and simply choose when to get certain other items attended to, e.g. cabin mirco-filter). Oil changes cost $45 unless I have and use a Sunnyside Acura coupon; then it's $28.

Apparently, to access the oil filter, the front-right wheel has to be removed, or maybe it's just the plastic wheel-well guards. In any event, after a recent oil change I noticed a funny scraping sound when ever I turned my front wheel hard left. Well, the cause was that after a recent oil change the service person forgot to snap the plastic wheel well lining back into place. I tried doing that myself, but didn't have the plastic "snap lock." So, another 12-mile visit to the dealer to get that fixed (at no charge, of course).

I would expect better attention to detail at a "luxury" dealership. An oil change ain't rocket surgery %^).

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sunnyside Acura:
The service department is a suspect.
I had an Acura Integra and they recommended I replace a part because there was a crack in the distributor cap and they heard a "clicking" sound. I had this replaced ($400+)and a week later, the exhaust pipe had to be replaced. I questioned if the clicking sound they heard was from the exhaust pipe and not the distributor.
Someone from work told me the distributor cap should never have to be replaced.
I found the owners manual on the Acura website and found the distributor was under warranty. When I questioned the manager, he diddled and daddled around, made me wait 15 minutes, then finally told me he could not find the document. I showed him the owner's manual that I had and he reluctantly agreed to pay back for the distributor work.
So why wasn't I told the distributor was under warranty from the beginning?????
Why couldn't the manager find the owner's manual?
Very disappointing experience. I would definitely not recommend this place.
I traded in my Acura a month later for a Toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sunnyside Acura:
I went here looking to buy an 03 RSX Type S. I found the car I wanted in the color I wanted. The salesman insisted I commit to buying but I told him that I wanted to think about it/shop for a better deal. He was very pushy, so I told hin to hold the car and I put down a small deposit. Turns out I went to another Acura dealer and found the same car and managed to get it at a little over invoice. I had the car at Sunnyside on hold for about 48 hours. My salesman called me and proceeded to yell at my and talk down to me about how he needed me to buy the car now and I was being very rude. I don't think have a car held for 2 days is being rude. So I told him I didn't appreiciate being treated this way and that I got a much better deal. Overall, I was very disatisfied with their pushy and rude customer service. But I did end up getting a hell of a deal at Acura of Avon in CT.

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