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Sunset Ford of Waterloo
Waterloo, IL
2,023 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,023 reviews
October 25, 2025
Sunset Ford in Waterloo made the purchase of my 2025 Ford F350 a very enjoyable purchase. Thank you for listening to my needs and finding the perfect Truck! I am definitely telling fiends and family about th F350 a very enjoyable purchase. Thank you for listening to my needs and finding the perfect Truck! I am definitely telling fiends and family about the dealership and great dealership! More
by Basplr6
October 22, 2025
Adrian was great to work with. Really the whole team there at sunset Ford was second to none! Would 100% buy another vehicle from them. Really the whole team there at sunset Ford was second to none! Would 100% buy another vehicle from them. More
by 15tdaily00
October 20, 2025
Sunset Ford is a very honest dealership and you can count on them for all your car needs on them for all your car needs More
by lanilewis9
October 16, 2025
Very easy to work with, knowledgeable. Great personality. Able to answer all questions. Flexible. Good follow up. Great personality. Able to answer all questions. Flexible. Good follow up. More
by Netteyork22
Employees Worked With
October 14, 2025
I had a great experience at sunset ford and with my salesman Adrian Fitch .He was the best. I was very comfortable and felt totally respected as a customer. I did this on my own and he made me feel goo salesman Adrian Fitch .He was the best. I was very comfortable and felt totally respected as a customer. I did this on my own and he made me feel good with the whole provess More
by avegra7hol
Employees Worked With
October 12, 2025
Great team of guys who do not pressure you, are incredibly patient, and make finding the right vehicle exciting and easy. Joe was an excellent car dealer and could not have been more friendly AND e incredibly patient, and make finding the right vehicle exciting and easy. Joe was an excellent car dealer and could not have been more friendly AND efficient! The whole team really knocked it out of the park and when the day comes I'm ready for another vehicle, I'll definitely return to Sunset Ford Waterloo. Thanks fellas! More
by mgforbes89
October 11, 2025
Joe and Kyle provided exceptional assistance in my buying of a bronco sport! I could not have asked for better people to help in this decision! of a bronco sport! I could not have asked for better people to help in this decision! More
by Maggie Matchett
October 10, 2025
Both Joe Hill and Andrew White made what was an already stressful week much better! They helped us get into a new vehicle relatively fast and was able to help us get the best deal with our budget. Thank yo stressful week much better! They helped us get into a new vehicle relatively fast and was able to help us get the best deal with our budget. Thank you so much from both myself and Jimmy! More
by Kiera and Jimmy
September 26, 2025
Fantastic customer support all the way around. We were looking for the right vehicle to tow behind our RV. Joe is a real professional- there was no pressure at all - he asked us a lot of questions We were looking for the right vehicle to tow behind our RV. Joe is a real professional- there was no pressure at all - he asked us a lot of questions and showed us the differences on every different model to help us make the right choice. Drove several different vehicles over a few days until we found the one we wanted. Thanks for all of your help!! More
by clay_mason
