Sunset Hills Subaru - St Louis

I took my Crosstrek in with no appointment for the windshield specialist to xxxxx a small chip. Not only did they take my car to fix it immediately, they shuttled me to work while they had the car. Al windshield specialist to xxxxx a small chip. Not only did they take my car to fix it immediately, they shuttled me to work while they had the car. All of this without an appointment! They really went above and beyond to work with me, and I now have a chip-free windshield! More

Always prompt, polite and keep me up to date. The facility is clean and comfortable; there is a good variety on the refreshment bar. The facility is clean and comfortable; there is a good variety on the refreshment bar. More

You messed up again. I came in to get the oil change I had asked for weeks earlier but did not get AND to have the tire pressure warning light turned off. I specifically I came in to get the oil change I had asked for weeks earlier but did not get AND to have the tire pressure warning light turned off. I specifically mentioned that. I got a song and dance about warning gauge batteries and that I likely needed new batteries in my 7 y-o car. I agreed for their replacement. I left with the tire pressure warning light STILL ON! More

I experienced friendly, efficient service . I would definitely buy my next car at Sunset Hills Subaru. I would definitely buy my next car at Sunset Hills Subaru. More

Sunset Hills Subaru is by far, hands down, THE BEST customer service location in MO !!! No one will ever get even close to the quality and level of service that you receive from them!!! I give them a 1 customer service location in MO !!! No one will ever get even close to the quality and level of service that you receive from them!!! I give them a 100% for service, friendliness, expertise, performance and customer respect!!No one can do better than SSSubaru for sales and customer service satisfaction. More

They were friendly, helpful and went above and beyond when a warranty issue required next day arrival of the needed part. Without my asking they gave me a loaner car to drive about 80 miles to where we l when a warranty issue required next day arrival of the needed part. Without my asking they gave me a loaner car to drive about 80 miles to where we lived and drove our car out to us the next day when the repair was completed. That's tremendous service. We bought our 2024 Ascent from Sunset knowing that they had repaired hail damage. Before we took delivery they discovered that the hail had damage the glass of the sunroof and replaced the glass. I probably would not have known about the sunroof damage until much later. That kind of thoroughness and honesty is quite remarkable. I have bought a few new vehicles in the past but I have never had such great service.d More

Fabulous experience with Rob (sales) and Rich (finance). I cam in knowing what I wanted and they respected and validated my choices. I didn't feel pressured or lead around at all and they made sure I unders I cam in knowing what I wanted and they respected and validated my choices. I didn't feel pressured or lead around at all and they made sure I understood and was happy with what I wanted. In addition, the dealership was well-organized and peaceful so you could actually think through very expensive decisions. The music was kept to a pleasant level and the service center is airy and has a full snack and soda fountain bar with coke products. All business is conducted inside of glass walled offices with NO outside noise or distractions. More

We bought our our outback because of the safety features, loves it so much upgraded to the Ascent. Excellent dealings with St. Louis Subaru. My absolutely favorite thing is that the dealership has a 1,000 m loves it so much upgraded to the Ascent. Excellent dealings with St. Louis Subaru. My absolutely favorite thing is that the dealership has a 1,000 mile checkup AND offers for you to come back to go over any features you have questions about.. there are a few even previously owning a Subaru!!! Too notch. Absolutely love the Ascent, ride and handles effortlessly. More

The people we have worked with have all been very helpful and welcoming to us and welcoming to us More

Amal and Adam were great to work with… Highly recommend going to Sunset Hills Subaru! going to Sunset Hills Subaru! More