Sunset Kia of Sarasota

Their service department was excellent. The service writer was prompt gave me a time to be there and told me how long it would take and he was right on the money two hours and 10 minutes an The service writer was prompt gave me a time to be there and told me how long it would take and he was right on the money two hours and 10 minutes and I was out the door excellent service. More

I bought my Kia Sportage here a few years ago with extended warranty. Had an issue that was completely solved by the warranty. Sales staff and service staff are very good. Would buy again in the futur extended warranty. Had an issue that was completely solved by the warranty. Sales staff and service staff are very good. Would buy again in the future. More

Sales was a positive experience! Very trustworthy! Make you feel like family! Would highly recommend! Stay away from Venice Honda! Very trustworthy! Make you feel like family! Would highly recommend! Stay away from Venice Honda! More

They were prompt and quick and efficient in fixing the horn on my Kia Carnival 2023. horn on my Kia Carnival 2023. More

Heath was amazing- I love my Kia Soul The process was very quick and without incident very quick and without incident More

Purchased 2017 forte new and have been a customer of sunset Kia since then. Chris - the service mgr is terrific. He juggles customers - repairs - service and the phone - with professionalism and kindne sunset Kia since then. Chris - the service mgr is terrific. He juggles customers - repairs - service and the phone - with professionalism and kindness My next new car will be from sunset Kia! More

They'll advertise several vehicles not present at the dealership. Also, slipped a bunch of nonsense extra products into my financing. Called to have the issue delta with, was told they would have the pro dealership. Also, slipped a bunch of nonsense extra products into my financing. Called to have the issue delta with, was told they would have the products canceled. They held off on processing the paperwork until the dealership made commission for the products. Incredibly slimy behavior. Ended up out of pocket for a few months of whatever nonsense they added. On one product, they never completed the request for removal. So I spent the time doing it. Ryan and Robert are slime. More

As a returning customer who has now leased four new vehicles from Sunset Kia of Sarasota over the past 8 years, I can unequivocally state that this dealership provides an experience that is nothing sho vehicles from Sunset Kia of Sarasota over the past 8 years, I can unequivocally state that this dealership provides an experience that is nothing short of extraordinary. My loyalty to this particular location runs so deep that I willingly bypass a closer Kia dealership just for this dealership, a testament to the consistently outstanding service and the incredible team assembled under the leadership of General Manager Kevin Simmons. Every interaction at Sunset Kia of Sarasota, from the moment you step onto the lot, is marked by the highest level of respect and professionalism. Whether you're engaging with the Service, Parts, Finance, Used Vehicle Sales, or Main Showroom floor teams, you are consistently treated with courtesy and genuine attentiveness. My most recent lease of a Kia Telluride only further solidified my unwavering positive opinion. Weeks before my decision, GM Simmons personally provided me with detailed information about another vehicle I was considering, including photos, pricing, and all pertinent details. Once I decided, he ensured the vehicle was ready on our agreed-upon date, assigning the knowledgeable and patient representative, Chance, to assist me. Chance meticulously explained the vehicle's features, conducting a thorough test drive to showcase its capabilities. What truly impressed me was the dealership's flexibility and commitment to my satisfaction. After our initial discussion, I inquired about a different type of vehicle, the Telluride, a vehicle I had leased once before several years ago. Chance, incredibly well-versed in their inventory, seamlessly transitioned to presenting this new option to me. He demonstrated remarkable patience, meticulously reviewing its features and engaging in a comprehensive comparison and contrast of both vehicles. Despite an extended discussion, GM Simmons, sensing my slight hesitation about moving to the Telluride, immediately offered me an extended test drive of the Telluride to alleviate any concerns I had to make sure it met my needs. This level of personalized attention is truly remarkable. Upon my final decision, the sales team immediately prepared the vehicle for delivery, willingly accommodating my changing schedule. To ensure a seamless pickup, another fantastic sales representative, Sean, took over the final delivery. Sean's approach was both comprehensive and detail-oriented. He thoroughly reviewed various features, set up future appointments, and made certain I was perfectly satisfied with my final choice. The efficiency was superb, allowing me to complete my leasing paperwork in the finance department while Sean expertly finalized the vehicle's delivery. However, what truly elevates Sunset Kia of Sarasota to an exceptional standard is GM Kevin Simmons' hands-on leadership. As I was taking delivery of my new Telluride, GM Simmons personally came out to greet me again, ensuring I was completely satisfied with my final choice and extended a congratulatory handshake. This direct involvement is a hallmark of his management style, reflecting a deep commitment to customer satisfaction that permeates his entire team. This dedication is further evident when you call the dealership if available, GM Simmons will take your call without delay to personally address your needs or concerns. It is the hallmark of his hands-on leadership of the dealership. I simply cannot overstate my positive comments about GM Simmons and his entire team at Sunset Kia of Sarasota. Their unwavering commitment to respect, courtesy, and professionalism at every level of their business creates an incredibly positive and stress-free experience for the customer. It's rare to find a dealership that consistently delivers such a high caliber of service, making Sunset Kia of Sarasota not just a place to buy a car, but a trusted partner in your vehicle ownership journey. They set the gold standard for what a dealership experience should be. More

Sean Boyle was fantastic! He helped us make decisions on the right car, the right financing, and our trade-in. As a result, the entire purchasing experience was super-easy. We He helped us make decisions on the right car, the right financing, and our trade-in. As a result, the entire purchasing experience was super-easy. We enjoyed working with Sean; he's personable, answered all of questions, and didn't use any pressure. The rest of the dealership staff were also very helpful and it was a very pleasant environment. More