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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
590 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 590 reviews

May 05, 2025

The sales team was great to work with and helped me get a great deal on a certified used vehicle. More

by DGEARY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
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May 05, 2025 -

Surprise Ford responded

Thanks! We're thrilled to hear you had a fantastic experience with our sales team. Helping our customers find the best deals is what we strive for. Enjoy your certified used vehicle!

May 03, 2025

Great dealership and staff. I would highly recommend this location. A wonderful experience and helpful service. More

by LORY.NUNO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oskar Rodriguez
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May 05, 2025 -

Surprise Ford responded

Thanks, Lory! We're thrilled to hear you had a wonderful experience with our team. Your recommendation means a lot to us. We look forward to serving you again!

May 02, 2025

It was very smooth. Treated link family. Hope to be part of Surprise Ford family for a long time. More

by LAURAC0DA
Recommend Dealer
Yes
Employees Worked With
Gio, and Sebastian
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May 05, 2025 -

Surprise Ford responded

Thanks for your kind words! We're thrilled to hear you had a smooth experience and felt like part of the family. We look forward to having you with us for many more great moments at Surprise Ford!

April 30, 2025

Arrived in good spirits, left somewhat frustrated. The prep work should have been completed prior to my arrival. Too much to get into. More

by DDARBY0412
Recommend Dealer
No
Employees Worked With
Someon in finance
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May 02, 2025 -

Surprise Ford responded

We’re glad to hear you arrived in good spirits, but it’s clear that things didn’t go as smoothly as they should have. We always aim to create a seamless visit for our guests, and we understand how frustrating it can feel when expectations aren’t met. If there's anything you’d like to further discuss, Beverly Woodhull, our Customer Relations Director, is available at 623-666-8577.

April 30, 2025

Great people, process was simple, vehicle was detailed and clean and full of gas which was nice. More

by KMLAIZURE3
Recommend Dealer
Yes
Employees Worked With
Laura
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May 01, 2025 -

Surprise Ford responded

Thanks! We’re thrilled to hear you had a great experience. Our team works hard to ensure everything is seamless and enjoyable. We appreciate your feedback and look forward to seeing you again soon!

April 27, 2025

Pleasant. Would consider buy there again Emilio Dexter was Pleasant. Would consider buy there again. Bastian in finance was great More

by DDARBY0412
Recommend Dealer
Yes
Employees Worked With
Emilio Dexter
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Apr 28, 2025 -

Surprise Ford responded

Thank you for sharing your experience. We're happy to hear that Emilio and Bastian provided excellent service. We appreciate your consideration and look forward to serving you again in the future.

April 26, 2025

Wonderful service. Loved the experience Dan was knowledgeable, honest, and went over and beyond to make sure the transaction went smoothly. More

by claireaz1
Recommend Dealer
Yes
Employees Worked With
Dan Doncea
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Apr 28, 2025 -

Surprise Ford responded

Thanks for the fantastic feedback, Claire! We're thrilled to hear about your positive experience with Dan. Our team is dedicated to providing top-notch service, and it's great to know we hit the mark for you. Looking forward to serving you again!

April 22, 2025

Worst experience buying a car. Corrupt dealership, dishonest people, don’t go here ever! At all costs avoid this disgusting place. They will sell a car that you have already wired More

by SS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Doncea
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Apr 24, 2025 -

Surprise Ford responded

We understand how frustrating it can be when expectations aren't met—especially during something as important as purchasing a vehicle. We know how much trust is involved in that process, and we're disappointed to hear that yours was shaken. Our team works hard to create a positive experience for every guest, both local and out of area, so it's truly concerning to hear you felt otherwise. If you're open to it, Beverly Woodhull, our Customer Relations Director, would appreciate the opportunity to speak with you directly. She can be reached at 623-666-8577.

April 19, 2025

Purchase a used Mustang Mach 1. I worked with Oscar and Roger in Sales and they were both very professional and friendly. I received a satisfactory price for my trade in. The ent More

by golfgator
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar, Roger
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Apr 21, 2025 -

Surprise Ford responded

Thanks for the fantastic review! We're thrilled to hear you had such a positive experience with Oscar and Roger. Your recommendation means a lot to us. Enjoy your Mustang Mach 1, and we look forward to serving you again in the future!

April 13, 2025

Everyone I talked to was knowledgeable and courteous. I would recommend this dealership to anyone More

by CLIPCLP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that everyone you interacted with was knowledgeable and courteous. We truly appreciate your recommendation and look forward to assisting you again in the future!

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