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Swickard Buick GMC of Thousand Oaks
Thousand Oaks, CA
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 138 reviews
May 28, 2025
Absolutely Horrible Experience — Avoid This Dealership I came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever had. The service advisor, Arman, was extremely rude, dismissive, and condescending from the moment I walked in. He spoke to me as if I was completely clueless and made no effort to explain anything respectfully. When I asked about available coupons, he said he’d check, but when I called back after comparing prices and finding that GMC of Simi Valley offered the exact same service $70 cheaper, his attitude became even worse—clearly irritated that I dared to price match. When I asked about using another coupon for an additional service (an air filter replacement), he flatly refused without any explanation. Instead of explaining that coupons can’t be stacked and I would need to return for a separate service visit, he barked, “I’m not doing it,” with zero explanation beyond, “I already adjusted the price.” When I requested a manager, Arman claimed I could meet “Dave” in 30 minutes—yet, unsurprisingly, Dave had vanished by the time I arrived, leaving only a hastily printed price sheet. I pointed out I’d gladly return for the second couponable service (I need warranty work on a faulty sun visor anyway). Arman shrugged and offered no solution. Just for the record the coupon would have offered an additional $12.50 off the entire bill (it wasn’t about the price so much anymore it was about the abhorrent service). Even worse, when I insisted on a printed bill to confirm the “matched” price, he discovered it was still wrong—proving they were over-charging me until the very last minute. Bottom line: rude advisor, broken price-match promise, and blatant over-charging. I’ve never encountered such unprofessional, argumentative behavior in a customer-facing role. If you value respectful service and transparent pricing, steer clear of this dealership and head to Alexander Buick GMC in Simi Valley instead. More
by unhappycustomer
Employees Worked With
Arman
May 19, 2025
Juan and the service team are incredible. They keep you informed every step of the way when your car is in for service. So trusting and open. They keep you informed every step of the way when your car is in for service. So trusting and open. More
by tnmcalister72
Employees Worked With
Juan
May 16, 2025
The service is great, but the prices are high. My wife had car serviced plus we needed to replace battery, o one should charge 576 dollars for a new gm 12 volt battery. 300 for battery 276 labo My wife had car serviced plus we needed to replace battery, o one should charge 576 dollars for a new gm 12 volt battery. 300 for battery 276 labor. I should have bought one and installed it myself. 30 minutes tops. More
by Gene
Employees Worked With
Not sure
May 05, 2025
Great service! Quick to take my car back for an oil change and had it back within 40 minutes. Friendly group of gentlemen. Let me know about my maintenance and gave Quick to take my car back for an oil change and had it back within 40 minutes. Friendly group of gentlemen. Let me know about my maintenance and gave me the option to do it now or later. Will continue taking my car to Thousand Oaks Cadillac! More
by Talktoofast
Employees Worked With
Arthur
May 01, 2025
Erik at swickard has been a huge help to me. My Escalade has been in the shop for almost 10 MONTHS. I brought it in to another dealership for an oil change and a transmission issue. Things snow My Escalade has been in the shop for almost 10 MONTHS. I brought it in to another dealership for an oil change and a transmission issue. Things snowballed from there. They discovered that my engine was trash. It was replaced. Twice. The motor mounts also required replacement. This took 6 months. The original transmission issue remained. I took it to Beverly Hills Cadillac. They failed, instead replacing the shocks and struts. Another month and a half. Don’t go there. Finally, Erik and his guys figured out the problem and worked with me and the warranty company to get it fixed. Go there. Talk to Erik. He’ll get you fixed up. Great guy. I would, however, recommend against buying Cadillac. After the second engine replacement, they should have offered me a buyback. They did not. They offered me a $5000 credit towards a new Cadillac. I declined. I’ll not buy another Cadillac or any GM product after owning GM exclusively since I got my license in 1986. To sum up: Swickard service and Erik-wonderful. GM-Garbage. Avoid. More
by jeffw399
Employees Worked With
Erik
