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Swickard Buick GMC of Thousand Oaks
Thousand Oaks, CA
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 158 reviews
August 24, 2025
The service department was far too busy to focus on customer service. Everyone related to the service department process seemed extremely overburdened. From no calls back from the service department fo customer service. Everyone related to the service department process seemed extremely overburdened. From no calls back from the service department following messages left, to misinformation and communication errors from the service call center team (never the same person that answers so no consistency of information), to condescension and apathy from a seeming service lead (upon arrival), to no clear direction for check in. The service itself was not reviewed with me and the pricing was very different from the quote received when I made the appointment (for the baseline service and required maintenance based on mileage). Overall, I would not recommend this dealer for service. More
by JLC
Employees Worked With
Arthur, Gaby, Brianna
August 17, 2025
The services Arthur was very helpful and detail with the service that was going to take place. Also provided recommendations on the vehicle and service to do. He keep me updated and informed of everythin service that was going to take place. Also provided recommendations on the vehicle and service to do. He keep me updated and informed of everything done to the vehicle. Great customer service. More
by Adrian.M
Employees Worked With
Arthur
August 13, 2025
Arthur did a fine job as a service representative. However, Mr. Lopez, who was in the greeting position when I arrived for a 715 appointment spent 10 to 15 minutes on the phone with a vendor chatting However, Mr. Lopez, who was in the greeting position when I arrived for a 715 appointment spent 10 to 15 minutes on the phone with a vendor chatting before he even acknowledged me. When he checked me in. He said oh you have to go see Arthur, who was the only other person in the service area. I live in Arizona most of the year and it’s where I purchased my Cadillac. The service provided by the dealerships I work with there is excellent and is what I have come to expect from Cadillac. More
by BobCarey066
Employees Worked With
Mr Lopez
July 19, 2025
While our vehicle was in service, Mr. Arman Arhanian was the best thing about having our vehicle in service! There were some complex service issues that needed addressed, and his communi Arman Arhanian was the best thing about having our vehicle in service! There were some complex service issues that needed addressed, and his communications on the progress and completion were top notch! He is an asset to the service department there. More
by Gary W.
Employees Worked With
Arman Arhanian
July 17, 2025
Arman was great. He took care of everything. He found some other issues that another dealership did not find and got it all taken care of with my extended warranty th He took care of everything. He found some other issues that another dealership did not find and got it all taken care of with my extended warranty thank you. More
by recinos20
Employees Worked With
Arman
June 29, 2025
The service experience was lazy and slow. I had an 8am appointment and they were in no hurry to get me checked in until 8:25 and then didn’t inform me my car was done. So I had to call the ne I had an 8am appointment and they were in no hurry to get me checked in until 8:25 and then didn’t inform me my car was done. So I had to call the next morning and then when I showed up, it literally took them 20 min to pull my car around after I completed the paperwork. Shouldn’t it just be ready and parked out front? It seemed like the staff didn’t care. More
by kmsmith0203
Employees Worked With
I don’t remember
