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Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

4.3
200 Reviews

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 200 reviews

February 25, 2026

This dealership is horrible. The service advisors don’t understand what they’re talking about and cannot explain what was done on your vehicle. My car left with a dent also that More

by cgdavis11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edin, Keir
Feb 25, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Thank you so much for servicing your vehicle through Swickard Buick/GMC/Cadillac of Thousand Oaks! We truly appreciate your trust and are thrilled to have you as part of our Swickard family. We sincerely apologize for any lack of service you experienced—it’s not the standard we strive for, and we truly regret any frustration or inconvenience this may have caused. Your feedback is incredibly important to us. If you have any questions or need assistance, please don’t hesitate to reach out to customerexperience@swickard.com. Wishing you safe, happy, and enjoyable driving!

February 23, 2026

Crystal Moss was very pleasant and helpful. It was a pleasure dealing with her experience. More

by sammyg10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Moss
Feb 24, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for purchasing your vehicle through Swickard Buick/GMC/Cadillac of Thousand Oaks! We truly appreciate your trust and are excited to have you as part of our Swickard family. Thank you so much for sharing your recent experience with Crystal with us —it means a lot. If you have any questions or need help, please don’t hesitate to reach out. We’re always here for you! Wishing you safe and happy driving!

February 22, 2026

Carlos went above and beyond to get us the car we wanted. He stayed late and made sure we were all taken care of once the deal was done. He’s checked up on us even after our purchase to make sure we are happ More

by Kathy R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Clemente
Feb 24, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Congratulations on your new vehicle and thanks so much for choosing Swickard Buick/GMC/Cadillac of Thousand Oaks! We’re really happy to welcome you to the Swickard family. We are thrilled to hear you had an awesome experience working with Carlos — he is great at what he does and loves helping customers like you. Your feedback means a lot and helps us keep doing our best. Thanks again for your business! Wishing you lots of happy miles in your new vehicle, and we can’t wait to see you again down the road.

February 21, 2026

Aweful service mgr Kia Jeff Swickhard And service aweful never go their ever poor customer service More

by Spotter 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer service repair. Sales
Feb 24, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for choosing Swickard Buick/GMC/Cadillac of Thousand Oaks! We’re truly sorry for the level of service you experienced. Your feedback matters, and we’re committed to exceeding your expectations. Please reach out anytime — we’re here to help!

January 25, 2026

Things are worse now that before. I didn't receive a summary of the services performed, any recommendations, costs, billing, etc. Not even an odometer reading! More

by rtsgofishcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Many
January 20, 2026

The car buying process is always tiring and boring instead of exciting for me, so I didn't expect too much when I go this dealership, also it was even 70miles away from my place. I tried to give up g More

by Chris
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lui
Jan 20, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Chris, it's awesome to know you made the drive to Swickard Buick GMC of Thousand Oaks and left with a new car the same day! We wish you many miles of smooth adventures ahead. Thank you for your review! Thank You, Customer Experience Management customerexperience@swickard.com

January 17, 2026

Professional and answered all question about service and other questions about vehicle maintenance and future service More

by DPL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur and Matt
Jan 19, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your praise about our team - we truly appreciate it! We hope to see you again at Swickard Buick GMC of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

January 15, 2026

The Cadillac and Chevy service department is as good and professional as it gets. Great people, perfect work and zero delays. More

by RonnieTheC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kier, Matt
Jan 16, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your feedback! It's amazing to hear that our team made it as smooth and professional as possible. We hope you’ll keep us in mind next time! So long from all of us at Swickard Buick GMC of Thousand Oaks. Thank You, Customer Experience Management customerexperience@swickard.com

January 14, 2026

Had 45k service done with Arthur as my advisor and he was very helpful in determining what work was recommended and kept me updated throughout my he process. More

by vslindas.ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
Jan 15, 2026 -

Swickard Buick GMC of Thousand Oaks responded

We’re so happy Arthur provided clarity and kept you updated during your 45,000-mile service at Swickard Buick GMC of Thousand Oaks. Your feedback means a lot to us - thank you for sharing! Thank You, Customer Experience Management customerexperience@swickard.com

January 11, 2026

It’s a nice and clean dealership. The faculty are nice and helpful with information. There could have been more worker at the servicing side to get people in and out but it was still More

by joshua singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
Jan 12, 2026 -

Swickard Buick GMC of Thousand Oaks responded

Hi Joshua, thank you for your patience and understanding, and for highlighting our helpful team here at Swickard Buick GMC of Thousand Oaks. We look forward to welcoming you back in the future! Safe travels! Thank you, Customer Experience Management customerexperience@swickard.com

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