Swickard Toyota 101

Swickard Toyota 101 used to be Toyota 101, Swickard Group took it over and changed all the people in the Service Department. New People customer service is terrible.They forgot putting the tag on the key, th took it over and changed all the people in the Service Department. New People customer service is terrible.They forgot putting the tag on the key, they can not even find the car on the parking lot. I have to tell them where they parked my car. The young kid on the service team is careless.Even the manager sitting in the corner room does not seem to care their business.I arrived at 9:30 for a appointment and they checked me in at 10:15. They did not even service my car at 2:00 PM. I asked the young kid what was going on, he said they are short of technician today. I told him you know I am here waiting. Your guys took your lunch from 11 to 12. Did you even think I sit here for 4 hours without lunch. Is this normal ? He said you can take free Shuttle and go home.I told him you should tell me a few hours early . Then, I would make a better choice. He said it is still not too late now. I really pissed and asked to speak with the Manager.He walked to the corner office. Then, came out saying Manager is busy. I said I would wait, I stood at the Lobby for 5 minutes. Then, another employee took me to the Manager office.There is much more surprise for me from the manager. He said exactly the same thing. We were busy, you can take your car and he called guy receiving cars on the lot to get my car. He just walked around the lot to find my car since the young kid forgot putting the service tag on my key. I have to find my car for him to drive out the lot. Especially the manager, not sure how can he qualify to be a manager. I bought the pre-paid plan, but I have to go to Palo Alto Or Burlingame for my services. Not Swickard anymore. I have been Toyota 101 Since 2012.Only 2025 after Swickard took over. Quality of service changed. The old Toyota 101 always took care the people sitting in the waiting room first. More

I return again and again to service my Prius because of the Excellent service and friendly, knowledgeable service advisors who answer my questions clearly. I trust their work and service recommendations, a the Excellent service and friendly, knowledgeable service advisors who answer my questions clearly. I trust their work and service recommendations, and that means a lot. More

BUYER BEWARE! !! Seriously!!! We are an out of state buyer and saw from many reviews (other web postings too) that they are shady with pre-owned sales transactions. !! Seriously!!! We are an out of state buyer and saw from many reviews (other web postings too) that they are shady with pre-owned sales transactions. We were to the point of talking about how to transfer funds after working on a 2011 Rav 4 Limited ~ Forest Pearl (rare car) with 79,613 miles they posted on their webpage that morning. We had direct conversation with a salesperson from 10AM until 7PM, texting and talking live many times and they sold the car to another person in the dealership by 7PM, as we were working on how to send funds. We were not even made aware that someone else was looking at the car! So frustrating! They don’t even offer to accept a down payment while conducting your due diligence on a vehicle. The sales person (Sean Amir) was incredibly helpful, but then wouldn’t answer my phone call as to how to transfer funds. We got the news that another sales person sold it thru a text from him instead Upper Mngmt. will say that they will warn you in advance that they can’t “hold the car” while you’re doing due diligence in looking at the reports and videos that the preowned salesman sends and works hard to make a professional sale. Several managers would not even answer to talk live when the problem occurred. UNPROFESSIONAL Dealership obviously doesn’t stick up for their hard-working sales people or an out-of-town buyer. WALK AWAY FROM ANY POSTING Unless you are local and CAN BE IN PERSON because that’s the only way to be working on a vehicle with this dealership. Walk away for sure! More

Excellent service. We had many questions--ranging from advantages/disadvantages of all wheel drive systems to pros and cons of leasing. Our salesman, Gorkem Saldamli, We had many questions--ranging from advantages/disadvantages of all wheel drive systems to pros and cons of leasing. Our salesman, Gorkem Saldamli, patiently and competently steered us through the labyrinth of issues. Very satsified with the individualized attention we received. More

Staff members are helpful. A service advisor came by a few minutes after I arrived and did the paperwork. The car was not ready after 8 hours and the service advisor never cal A service advisor came by a few minutes after I arrived and did the paperwork. The car was not ready after 8 hours and the service advisor never called me. I called to inquire but nobody returned my call so I showed up at 4:30 PM to pick up my car - still not ready . A few minor kinks to work out before this new ownership can match the old Toyota 101. More

David Rotter was the best. .!! He was very professional, friendly and courteous. He explained the entire service in great detail making it easy to understand, most of all, I fe .!! He was very professional, friendly and courteous. He explained the entire service in great detail making it easy to understand, most of all, I felt that he was honest and that is a great value to have. Thank Mr David Rotter. More

I have always serviced my Prius at Toyota 101. They are efficient and knowledgeable. I'm a customer for "life". They are efficient and knowledgeable. I'm a customer for "life". More

Good and fast service. Polite and professional agent. Waiting time is short and nice environment Polite and professional agent. Waiting time is short and nice environment More

Great place, everyone there made us feel welcome and comfortable. The ease of buying my truck was the best I've ever experienced. Would definitely recommend Swickard Toyota to friends and family. Th comfortable. The ease of buying my truck was the best I've ever experienced. Would definitely recommend Swickard Toyota to friends and family. Thank you to everyone who helped us. More