Swickard Toyota 101

Neil Mapanao, my service advisor, demonstrated a friendly, knowledgeable professionalism and facilitated all my service needs. Even when unable to program a new key fob, he provided options for rect friendly, knowledgeable professionalism and facilitated all my service needs. Even when unable to program a new key fob, he provided options for rectification. More

Had a set appointment time, took over 45 mins to get help to drop off my car for service. Not great customer service. Online and at location messages are confusing, need to update technology to drop off my car for service. Not great customer service. Online and at location messages are confusing, need to update technology More

I was able to get the appointment time I wanted. All employees, the initial greeter and Dillan were great. Dillan clearly explained the 180 mile servicing and showed me my past service bills. This w All employees, the initial greeter and Dillan were great. Dillan clearly explained the 180 mile servicing and showed me my past service bills. This was very helpful. This was a major servicing and I was pleased to get my car back in just 2 1/2 hours. Well done!!! More

I would have rated the dealership 5 stars based on most recent visit. The current 3 stars is based on a visit sometime in 2023 when the dealership missed a step on a recall. This misstep caused my car to o recent visit. The current 3 stars is based on a visit sometime in 2023 when the dealership missed a step on a recall. This misstep caused my car to overheat on a trip to LA. The dealer never apologized for the shoddy work. More

All sellers are very professional and patient with customers. Specially Sean and Vahid! I give thanks to Danisha and Sharhonda since they were the ones who recommended it. customers. Specially Sean and Vahid! I give thanks to Danisha and Sharhonda since they were the ones who recommended it. More

I recently purchased a new 4Runner and couldn’t be happier with the service provided by Nazir Qasimi. Nazir’s clear explanations and thoughtful guidance helped me feel completely confident in my decis happier with the service provided by Nazir Qasimi. Nazir’s clear explanations and thoughtful guidance helped me feel completely confident in my decision. There was absolutely no pressure - just genuine professionalism from start to finish. His high level of service, kindness, and expertise made the entire buying process smooth and enjoyable. I feel very fortunate to have worked with him. More

Excellent service. I’ve been taking my Lexus to do service and they are very honest and they video and inspect the car. I highly recommend this place!!! I’ve been taking my Lexus to do service and they are very honest and they video and inspect the car. I highly recommend this place!!! More

Service department has very courteous and knowledgeable staff. They went over various options both mandatory and optional. Vehicle was quickly serviced. staff. They went over various options both mandatory and optional. Vehicle was quickly serviced. More

Best decision I ever made going to get a new truck with Redwood City Toyota. Great service great people and great deals. I would recommend Redwood City Toyota. Great service great people and great deals. I would recommend More

Seems like prices went up for routine services. Also, I was not told/made aware of the new credit card fee-an additional 20.00+ for a 1200.00 bill. Seemed very excessive Also, charging over 200.00 Also, I was not told/made aware of the new credit card fee-an additional 20.00+ for a 1200.00 bill. Seemed very excessive Also, charging over 200.00 for the diagnostic To assess the cause of my complaint? My service advisor was good- no complaints about him More