Tarbox Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Bell

My Review of Tarbox Toyota:
It was a pleasure dealing with Tom. He was very informative and answered any and all questions. The price agreed was satisfactory. We are return buyers to this dealership and the service was just as good if not better. Thanks Tom and thanks Tarbox Toyota.

"A HAPPY CUSTOMER"

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Miller Dan Mello

My Review of Tarbox Toyota:
Brian was very helpful and got the deal done to our satisfaction. We weren't thinking we would drive away with the car that day but things went very smoothly and we were very satisfied as we drove home. While Brian was getting things ready Dan Mello gave us good information about our new RAV4.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Bell was our salesman, i understand that he is a new employee, and its very eviddent that he lacks any experience, however he was polite Dan Mello sales manager stepped for many aspects of the transaction ane(saved the day) He was excellant , professi

My Review of Tarbox Toyota:
overall a good experience, as stated above Tom Bell a new sales associate who lacked experince and was often unable to answer most questions, however he was very polite and did involve the sales manage Dan Mello , who was just wonderful. He definately "saved the day" He was very professional and helpful and was a pleasure to deal with, he made us feel like family

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jared Smith

My Review of Tarbox Toyota:
Jared Smith has the perfect disposition for a sales rep... helpful, accommodating and informative without the "pitch" or pressure. He was professional and courteous in every interaction we had. I will also contact him next time we are going to buy a car and would, without hesitation, recommend him to anyone who is considering purchasing a car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Miller

My Review of Tarbox Toyota:
My wife and I felt good about buying our 2009 Highlander Limited from Tarbox. Brian Miller did a good job of following up with us after our initial visit when we were looking to buy a 2009 Highlander Hybrid which was not in stock. He located a demo for us which we got to test drive. Eventually, we ended up buying the non-hybrid Highlander based on cost factors.

Brian is a non pushy salesperson (which we liked alot) who was pleasant to deal with throughout the sales process. I woudl recommend him and Tarbox to my friends and familiy.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Mitch

My Review of Tarbox Toyota:
A few days after buying my used car, I noticed a banging jolt at around 30mph, I assumed it was the transmission. I came back back to Tarbox for them to figure out the problem and it was the motor mounts. They only replaced 1 and it did not stop the problem which leads me to believe it was not even test driven after the work was done, fed up, I took it to a repair shop near me and found that the trans axle mount needed to be replaced and that which was causing the banging. I'm disappointing in the techs & service at Tarbox,these problems should have been taken care of before the car was on the lot. Not to mention the clunky transmission.I wrote a letter to Ed Tarbox but of course he never got back to me. Because of all the hassle of trying to figure out what's was wrong with my car I would not buy again from Tarbox. I even pulled the Tarbox plate covers off my car..

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian

My Review of Tarbox Toyota:
Brian was very helpful and everyone I interacted with seemed attentive and willingly to work with me to assist me in finding what I was looking for. From my experience so far, I would recommend Tarbox to my friends or coworkers who are in the market for a new car.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Brian Miller

My Review of Tarbox Toyota:
I would like to say that the overall visit at this dealership could have been much better. Our sales rep, Brian Miller, seemed too laid back and swore on multiple occasions (once within the first couple sentences that came out of his mouth).

We got a decent offer, which were told would be valid until the next day. Brian called us that next day and we put down a deposit when he said he would try to hold the car as long as possible (at least until that Wednesday). Come to find out, he never processed the deposit at all. After speaking to the sales manager, Brian thought he had made a mistake and because of that, gave us the impression that he was trying to backtrack out of that deal. The sales manager was able to figure this out within minutes and took the deposit for the deal that was first proposed.

When we came back to get the car, Brian was busy and Glen took great care of us! He was friendly and professional. We were told Brian was going to bring us to the car and show us some features before we got going. Brain once again swore on multiple occasions, pointing the blame of the mess-up to other people. He did not show us any features, just got a quick thanks and he went back in.

If it was not for the price, the sales manager, and Glen, I am certain we would not have bought a car at this dealership. I am saddened to have to write such a harsh review, but Brian was just plainly unprofessional.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: ??

My Review of Tarbox Toyota:
I brought the car in for service. I picked it up and it was in the same condition, as when I had dropped it off. The service technician lied to me about the car having been fixed and the interior reconditioned (the AC drain was clogged and draining into the car's interior). It took a phone call to the General Manager to set things straight.

After this experience, I will never trust my automobile with this dealership's service department again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rebecca J. Salvail and Nick Tarbox

My Review of Tarbox Toyota:
Wow that last statement is rather bold.

But here is my statement to you:

I want you to know that I am very pleased with the quality of service your company provides. I sincerely appreciate your courteousness and the way you conduct business as a whole. I have recommended your dealership to others because of my satisfaction with your service and your business model. I look forward to doing business with you for years to come.

Furthermore, as a long standing customer I want you to know how much I appreciate the way you have cared for mine and my wife’s vehicles through the years. We have always been satisfied with the maintenance and the initializing of sales. Thank you for your excellent service.

As an independent auditor I know the value of good service and good salesmanship. I rely on dependable service from dealers like you to help me keep my schedule and satisfy my customers. I want you to know that I appreciate your efforts you put forth when learning of my previous truck being stolen that produced a prompt response (an email) when a Tacoma of type I was looking for arrived. Nick was very good at presenting the vehicle and letting me get a feel for it so that I could tell if I were going to appreciate it as much as the old one. I was and thus purchased the vehicle. There was rough shod salesmanship just professional behavior (Ed should be proud). I look forward to continuing our business relationship.

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