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Tasca Volkswagen White Plains - Service Center

White Plains, NY

4.5
103 Reviews

103 Reviews of Tasca Volkswagen White Plains - Service Center

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October 12, 2023

I needed service: greeted as u come in, love it. Always prompt and courteous. Done what I needed and left, small fee! More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reinaldo Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Tasca Volkswagen White Plains responded

We're delighted to know you had a positive experience with our service team at White Plains Volkswagen. Thank you for the kind words about our prompt and courteous staff!

October 10, 2023

Excellent service! Definitely recommend. Everything went smoothly and perfect timing. The service advisor was Great and very helpful! More

by nikujkaj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reinaldo Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Tasca Volkswagen White Plains responded

We're delighted to know that you had an excellent experience with our service advisor at White Plains Volkswagen! Your recommendation means a lot to us. Thanks for the review and we look forward to serving you again in the future!

October 09, 2023

Excellent customer service! Repairs were Timely and thoroughly explained. It was a pleasure to work with her. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florence
Oct 09, 2023 -

Tasca Volkswagen White Plains responded

We're glad to know that you had an excellent experience with our team at White Plains Volkswagen! We always aim for timely and well-explained repairs. Thanks for the positive feedback, we appreciate it!

October 07, 2023

Great service experience with on target and quick help. They even did some fixes under warranty and still returned in same day. More

by Mustafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florence
Oct 09, 2023 -

Tasca Volkswagen White Plains responded

Mustafa, we're glad to know you had a great service experience at White Plains Volkswagen. Our team always aims for quick and efficient solutions. Thanks for the positive feedback!

October 02, 2023

I have had nothing but positive experiences with this dealership. I am very satisfied with the service that they give, and the professionalism in which they treat my service appointments. More

by gymfitme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florence
Oct 02, 2023 -

Tasca Volkswagen White Plains responded

We're delighted to know that you've had positive experiences with us at White Plains Volkswagen. Your satisfaction is our top priority, and we appreciate your recognition of our professionalism during service appointments. Thank you for the review!

September 22, 2023

Totally horrible! I had recall service at there, it took MORE THAN WEEKS. Usually this minor issue of recall service took in a day or next day. However they NEVER call More

by dwshin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reinaldo Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego
Sep 25, 2023 -

Tasca Volkswagen White Plains responded

We are really sorry to read about your experience with the recall service. It's clear we didn't meet expectations in terms of communication and timeliness, which is not how we want our customers to feel. We'd appreciate the opportunity to discuss this further. Please reach out at your earliest convenience. Thank you, Customer Care Team - CustomerCare@WhitePlainsVW.com

September 15, 2023

My experience with the service department have been excellent over the past 8 years. No complaints at all. Very satisfied with entire operation More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reinaldo Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Tasca Volkswagen White Plains responded

Marty, we're delighted to know that you've had a great experience with our service department at White Plains Volkswagen over the years. Your satisfaction is what we strive for! Thanks for your support.

September 08, 2023

Service was great. Diego was attentive and professional in dealing with my car's issues. More

by pr285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Sep 10, 2023 -

Tasca Volkswagen White Plains responded

Thanks for stopping in at White Plains Volkswagen for service! We'll give kudos to Diego for his professional services. Safe travels!

September 01, 2023

Service was excellent, all staff was very professional. Pricing was clearly explained. Tier rotation was recommended. More

by Jetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Sep 05, 2023 -

Tasca Volkswagen White Plains responded

We're glad to know you had an excellent experience with our team at White Plains Volkswagen! We strive for clear communication and professionalism. Thanks for the review, we appreciate it!

August 19, 2023

Flo was rude and more focused on breakfast sandwiches than helping customers. Customer Service training needed. Francisco should train Flo. Please advise her not to point and bark at people. Flo made it More

by deborah.a.alarcon
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Flo in Service Department
Aug 21, 2023 -

Tasca Volkswagen White Plains responded

Deborah, we're sorry to read about your experience with our team. We strive for excellent customer service and it's clear we fell short in this instance. Your feedback is valuable and will be addressed internally. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Customer Care Team - CustomerCare@WhitePlainsVW.com

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