Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Taylor Chevrolet - Service Center

Taylor, MI

3.9
36 Reviews
Call Service Center (734) 250-6220

36 Reviews of Taylor Chevrolet - Service Center

Sort by
December 08, 2022

Morning! This dealership tells you currently, that they will take 3 to 5 days after you drop it off to even get it in to be diagnosed. I left my car in Novemb More

by Ann Nonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None!!
Report | Print
Dec 09, 2022 -

Taylor Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. The name you have provided here is not in our system, but I would like to speak to you. Please contact me on my direct line at (734) 759-0222 to discuss your concerns, as your satisfaction is of utmost importance to us. Respectfully, Julie Ringuette Customer Experience Manager 734-759-0222

November 11, 2022

My service advisor was Becca. She is professional gave great service and is pleasant to talk to. Kept me informed on what was going on with my vehicle and was ready when promised. More

by Redvelvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Report | Print
Nov 15, 2022 -

Taylor Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Taylor Chevrolet, INC.. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

May 17, 2022

It's hard to find a business that understands customer needs and addresses them promptly and competently. Taylor Chevrolet is totally on the ball and so pleasant and respectful. Becka, the Service Rep, More

by slimtim47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becka
Report | Print
May 19, 2022 -

Taylor Chevrolet responded

Hello, slimtim47! Firstly, thank you so much for your positive feedback, and taking time to leave us a review. We really appreciate it! We’re delighted to hear that your service advisor, Rebecca Howard was able to exceed your expectations. We always strive to be the most friendly and helpful dealership in Michigan so we’re really happy to have helped! Please don't hesitate to reach out if anything comes up; we're always happy to help! Thank you, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

April 24, 2022

Very nice when entering and most accommodating with what we needed. It was great experience. More

by Jakobsmom71604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know
Report | Print
Apr 26, 2022 -

Taylor Chevrolet responded

Hi, Jakobsmom71604! Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Taylor Chevrolet, we wish you a wonderful week and look forward to working with you again! Take care! Warmly, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

March 24, 2022

Great customer service,clean environment. Jennifer and other workers go over and beyond to make sure you are satisfied. More

by brickhouse1107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Mar 26, 2022 -

Taylor Chevrolet responded

Thank you for leaving us such a wonderful review. We are thrilled that you're so happy with your experience in our service department and our waiting area; our staff will be happy to read what you wrote. We put customer experience, safety and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

December 09, 2021

the service coupons should be more accessable to customers before service. pricing needs more transparency. More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
Report | Print
Dec 10, 2021 -

Taylor Chevrolet responded

Good morning, Heather! We appreciate you taking the time to leave us this feedback. At Taylor Chevrolet, we strive to give each of our guests a stellar experience, so we are disappointed to see that we missed that mark with you. We also appreciate hearing from our guests about what we are doing well and also what we might need to improve upon. We will be taking your suggestions to heart and will consider making some changes. Thank you again. We hope you will consider us again in the future. Take care. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

December 08, 2021

Great communication, problem fixed in a timely manner, shuttle service was on time and friendly driver, all good More

by miketmr41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becka Howard
Report | Print
Dec 10, 2021 -

Taylor Chevrolet responded

Dear Miketmr41, We would like to thank you for your recommendations and for this amazing review. We work hard at customer satisfaction and it's great to see that we were able to take such good care of you and in a timely manner. Thank you for choosing Taylor Chevrolet! We hope to see you again in the future. Respectfully, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

November 02, 2021

I have mostly gone to Taylor Chevrolet since I purchased my car. While I was taken aback by the cost of my service, I was please with the repair work. I just finished a weekend road trip of over 500 miles w More

by Mel63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Hostetler
Report | Print
Nov 04, 2021 -

Taylor Chevrolet responded

Hi Mel63! Thank you so much for taking a moment to leave us this review about your recent experience in our service department. We appreciate your business and your valuable time and we hope to be of service to you again in the future. Until then, take care. Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

Nov 04, 2021 -

Mel63 responded

No problem.

April 28, 2021

If I could give 0 I would. Car was taken there for service by tow company. I was never called to get information. Couldn't find me in the system, couldn't answer my questions, didn't know how the proc More

by chevyE18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Prefer no names be mentioned,
Report | Print
May 01, 2021 -

Taylor Chevrolet responded

Good morning, My name is Julie Ringuette, I am the Customer Experience Manager here at Taylor Chevrolet. I am so sorry we have let you down and I want to thank you for taking the time to leave your honest feedback. Your comments are very concerning and I would like the opportunity to turn your experience around to a positive one. We strive for 100% satisfaction here at Taylor Chevrolet, so it is important to hear from our customers when something is not going right. Please reach out to me on my direct line at (734) 759-0222 so that I may look into the matter personally. I look forward to hearing from you! Sincerely, Julie Ringuette Customer Experience Manager Taylor Chevrolet 734-759-0222

December 16, 2020

I made in advance an appointment to have my 1st free oil change completed on my 2020 Silverado Truck 2 weeks prior. Go yesterday arrived for my appointment early and asked the Service Advisor Jasper how lo More

by Dan Craine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jasper
Report | Print
1
2
3
4