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36 Reviews of Taylor Chevrolet - Service Center
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May 05, 2020
Fast and friendly staff ,I will return ,even after they finish with my recall ,I will return ,I love Chevy ,I left Chrysler to join Chevy team by purchase of a Chevy . finish with my recall ,I will return ,I love Chevy ,I left Chrysler to join Chevy team by purchase of a Chevy . More
by luvcatfish27
Employees Worked With
Sydney chase
February 27, 2020
Our brand new truck has been in the shop 3 times, since purchased one month ago. We've driven it maybe a total of 5 days. Very disappointed. Have had no solutions to the problem but to sit and wait. Do n purchased one month ago. We've driven it maybe a total of 5 days. Very disappointed. Have had no solutions to the problem but to sit and wait. Do not feel safe driving it when it will only get up to 25 mph on the highway, and was told if it happened a third time it could be turned in and we would get another one. Now we find out that is not going to happen as it has been denied. I'm sure any Chevy employee with this issue would be treated quite differently. What ever happened with the Lemon Law, because this is a RIPE LEMON. More
by pattyharrell06
Employees Worked With
Taylor Chevrolet Staff
August 27, 2019
Service consultant I asked to receive a list of previous service documents so that GM could review all the issues I have had with my truck. I was originally told to come I asked to receive a list of previous service documents so that GM could review all the issues I have had with my truck. I was originally told to come in with my license to pick then up. I came in later that day and they were having issues finding the correct vehicle. Service consultant Jennifer H told us to come to her office and was extremely rude and was obviously annoyed by the request. She said that I had to send an email requesting them and they would only send them in mail. I sent the email while sitting there. She said if we're having problems with truck shutting down while driving to take it to auto zone, maybe they can figure out the code.( that is ridiculous since im paying $500 a month for the lease, the service dept should figure out why it shuts off while im driving it). The truck was in there several times for the same issue already. I called a few days later since I got no response from my email. She again was rude and said someone will call me back. No call back.. I went in to the dealership to talk to someone else and they directed me to Service Manager Mark Len.. He apologized for the inconvenience and said that made no sense to have to send an email to request the documents when I was there with my license. He immediately printed them for me and was very helpful and professional. As for Jennifer, if you choose to work in customer service, you need to remember what the title means...Customer Service means helping the customer. Not talking down to them and being rude. I've bought several vehicles at Taylor Chevrolet over the years but me and my family will not be returning customer. I went to a competitor for the same request and had what I needed in 5 min and no issues. More
by Nick Southgate
Employees Worked With
Jennifer Hostetler
April 20, 2018
Great Customer Service Always treated like family by the sales and service departments. 2 cars in and unknown amount of family and friend have also bought and been serviced Always treated like family by the sales and service departments. 2 cars in and unknown amount of family and friend have also bought and been serviced here. More
by girlwhoreviews
Employees Worked With
Cindy, Jen and Mark
February 13, 2018
ALWAYS GREAT SERVICE! OIL CHANGE PROVIDED AS PART OF MY LEASE. GREAT PEOPLE AND EVEN A CAR WASH! WILL CONTINUE TO COME HERE FOR MY SERVICE! THANK YOU! OIL CHANGE PROVIDED AS PART OF MY LEASE. GREAT PEOPLE AND EVEN A CAR WASH! WILL CONTINUE TO COME HERE FOR MY SERVICE! THANK YOU! More
by ALYSIA SCHULER
Employees Worked With
JEN
October 14, 2016
22 years of leasing - this was the best dealership ever I have been leasing autos for 22 years - I have never had an experience of leasing an auto that was quick, easy, and efficient - done mostly on the ph I have been leasing autos for 22 years - I have never had an experience of leasing an auto that was quick, easy, and efficient - done mostly on the phone. I went in signed the paperwork, drove away. I have been to the service department on 2 occasions: once for a new tire (got a nail in the tire). Taylor Chevrolet fitted a new one on in record time. The 2nd visit was for a first time oil change and tire rotation For the first time ever - I got a free oil change and tire rotation. I was shocked. Jordan Burns in the service department was friendly and efficient and made me feel like a valued customer. From the treatment I have gotten from Taylor Chevrolet - its not in words, but in actions that they actually follow through Its rare to be treated as a valued customer. Kudos to the staff. They are certainly the best. More
by Thomas Bryant
Employees Worked With
Jordan Burns
August 05, 2016
Appreciate the recalls done but not happy about findings. Although I am satisfied that the dealership fixed my recall and did it in a timely matter. I do have concern about something that occurred while they Although I am satisfied that the dealership fixed my recall and did it in a timely matter. I do have concern about something that occurred while they were repairing it. No I'm not blaming them for the issue I just wish I was informed about it. I replaced my radiator about 6 months ago, it came with a broken fitting for the overflow hose. I repaired it and it has been fine for 6 months. When I got my car back I noticed some antifreeze leaking and I could smell it. I opened the hood and I found that the fitting on the radiator was knocked off and a screw was put in the radiator to plug it off. I know they were working in this area for the valve cover recall. The Overflow hose was tucked up behind the fuse box. I understand that the fitting was already broken previously so I was not upset that it came back off even though it has been fine for 6 months. I just wish I was informed about it when it happened and not have to find it when I noticed antifreeze leaking out of my radiator. I possibly may have even had the dealership put a new radiator in for me if they would have called me and told me but instead they decided to hide it and not say anything. I called the service manager Ken on July 28th @ 11:56 am and left him a voicemail, he never returned my phone call. So though I am satisfied that GM is repairing an issue on my car for free I do not appreciate not knowing that there was an issue during the repair. More
by Jmo1982
Employees Worked With
Kaitlyn?
June 28, 2016
Just Awesome!! I have never had a negative experience at Taylor Chevrolet. I brag about this dealership to others where I work here in Florida for the military. If I I have never had a negative experience at Taylor Chevrolet. I brag about this dealership to others where I work here in Florida for the military. If I could pull it off, I would rather take my new Impala all the way from Tampa to Taylor for an oil change instead of using the dealer within 2 miles of where I live! Its just the people at Taylor Chevrolet (Jen, Troy, Mark, Brian, Jody, just to name a few) are so awesome and helpful that I feel like they really are concerned for what I am looking for or need and not just a 'mark for a sale.' More
by ChasC
Employees Worked With
Jennifer, Troy
June 23, 2016
Amazing service Service consultant Jen, and entire staff was extremely helpful, speedy repair, AND replaced a torn seat cover/trim piece which wasnt covered under war Service consultant Jen, and entire staff was extremely helpful, speedy repair, AND replaced a torn seat cover/trim piece which wasnt covered under warranty, car was done same day and also was washed by them. Amazing job, THANK YOU More
by Roger J Fulton
Employees Worked With
Jennifer
May 13, 2016
I had a outstanding customer service experience, The customer service is the best ,anyone you talk to are polite and willing to answer any questions. The wait time was not long which was apprecated The customer service is the best ,anyone you talk to are polite and willing to answer any questions. The wait time was not long which was apprecated More
by Ginny Wayne
Employees Worked With
Nick
