Team Volkswagen of Hayward - Service Center

If I could give less I would. These guys are all scammers. They pretend to make offers with you then will steal your credit and threaten to “beat you up” when you ask for papers back because the agr scammers. They pretend to make offers with you then will steal your credit and threaten to “beat you up” when you ask for papers back because the agreement wasn’t true. I’m 3 month pregnant and the manager raised his hand to hit me. I called authorities because of the way they treated us and threatened to be physical. Stay away from this dealership More

Took advantage of a college student Our college student took her purchased new (in San diego)2014 dealer serviced since day 1 w 39k miles to team Vw for simple check eng lite ? $ 200 dia Our college student took her purchased new (in San diego)2014 dealer serviced since day 1 w 39k miles to team Vw for simple check eng lite ? $ 200 diagnose fee , told car was repaired Paid $ 700 more , week later only 100 miles and same lite, go back they say another $ 500 plus tax ? Ok few days later battery died? Another 250 plus tax = $1700 ?? The bad battery was not tested under the first diagnose charge? 1st spark plugs were changed 700 ? Then coils for the plugs 2nd time ? Bottom line they saw a first timer and really just burned her ? They did reply saying car had multiple issues and their not responsible , but you charged for repair ? We ended up getting a new toyota and replaced the jetta ( great car) as we did not want her to get stung ever again by team vw : disgraceful please read the reviews if any where you take your car to have serviced as the reviews are accurate More

No help Bought tdi passat from these guys. They promise you the moon and then don't follow through. Like the lifetime free car washes. Machine broken for mon Bought tdi passat from these guys. They promise you the moon and then don't follow through. Like the lifetime free car washes. Machine broken for months...sorry can't wash your car. Has my brakes squeaking for first year. Would have been my fourth visit. Heard everything from normal for diesels, to a rock or pebble, to dust, to moisture, to too hard of brake pads. Point is they don't know and basically can't fix the problem. Furthermore, requested a loaner due to having to return a fourth time for the same problem. Even had VW of America involved. They could not help me out even though they have loaners. Terrible customer service and very dishonest in my experience with them. Regret buying from this dealer and would not recommend. More

I bought a Volkswagen Passat (new car) from this dealer back in Jun 2000. Ofcourse, they pressured me to buy the extended warranty for $1000(7yr 100K). Anytime there was a repair, I asked them if the part back in Jun 2000. Ofcourse, they pressured me to buy the extended warranty for $1000(7yr 100K). Anytime there was a repair, I asked them if the part is covered under extended warranty but was always said NO by this Service consultant. I did a repair at 70K miles and paid around $150.00(Without the Tax). The same part needed to be replaced at 90K miles and this time I was physically present at the dealer and was again told the this part was not covered by the extended warranty and my deductible would be more than the cost and blah..blah..blah. I insisted on calling the extended warranty company(Since I knew I had $0 deductible) and when he did make a call....guess what..This part is covered by my warranty. Now, this time the price of the part with Labor and taxes are $101.00 Also, They would not reimburse the amount because it is too late... You know what reason they gave me...That I didn't inform them about my extended warranty at the time of my first repair...Don't even think of going to the manager...She is even rude than the staff.. More