Teddy Volkswagen

As far as buying a new or used car, they seem to be very good. All though I only found out my bottom line price, which was way more than I could afford, at the last possible minute. They did however come do good. All though I only found out my bottom line price, which was way more than I could afford, at the last possible minute. They did however come down and we worked out a good deal. My only issue is to say, just do not leave any of your personal belongings there cause you'll never get it back. I left in a rush and forgot my house keys and key chain on my old set of keys. This is obvioulsy my fault and only my fault, but I was told the keys are in the mail on there way back to me which was about 4 weeks ago, still never received them. I have since called, explained my issue, sent emails, never got a response back from anyone at Teddy. I will now have to go out and buy 2 new door locks at around 90 bucks a pop because I will not have my keys out floating around somewhere. Just to clarify, they have great cars and seem very friendly. I really don't understand why a company would let it come down to getting a bad rating, even just a simple call back would have shown me they cared a little about my situation. Sorry for the "not so good" review guy's. More

Do not trust this dealership. They lie more than most. I made a fatal mistake and took them at their word without getting all the details in writing and they screwed me. They took over my lease of anothe I made a fatal mistake and took them at their word without getting all the details in writing and they screwed me. They took over my lease of another car dealership so I would lease one of theirs. They told me they would be paying off the remainder of the lease and the disposition fee. They never paid the disposition fee and then lied to me and said they never said they would. So I got stuck with it. Suddenly when I called to figure out all of this the warm and friendly service went away fast. They lie plain and simple. Won't go back to this dealer. More

I will begin by mentioning that I am a returning customer to this dealership for the past 4 years. While my other experiences were fine, the most recent one was terrible and an unpleasant surprise: Parts to this dealership for the past 4 years. While my other experiences were fine, the most recent one was terrible and an unpleasant surprise: Parts were changed in a deceiving way - thinking that they would use the same brand of tires that I had on the car, I accepted the price offered. Service person failed to inform me that instead, for that price, he would put a cheaper brand. When I returned to have this fixed, I was treated disrespectfully. The service person did not acknowledge my issue and claimed he had informed me about the cheaper brand and its price. Untrue. In addition, several members of the staff (including branch and service managers) came in and out and pretty much ganged up, bullied, and cut me off by repeating the following phrase: "We're done." (That was the service manager; I believe Tom is his name.) I had asked for a refund but they denied it, instead offering me a credit towards my next service. However, after such a horrible experience, who would want to do business with Teddy VW, the "huggable" dealer?!? After today's horrendous experience, I can even envision them being capable of damaging my car next time, on purpose. Anyways, if they don't provide a refund, I intend to file a complaint with the appropriate consumer protection agency. Extremely disappointed that they would treat a customer this way. More