
Temecula Valley Toyota
Temecula, CA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 PM - 7:00 PM
Service
Monday 6:00 AM - 5:00 PM
Tuesday 6:00 AM - 5:00 PM
Wednesday 6:00 AM - 5:00 PM
Thursday 6:00 AM - 5:00 PM
Friday 6:00 PM - 5:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 5:00 PM
Tuesday 6:00 AM - 5:00 PM
Wednesday 6:00 AM - 5:00 PM
Thursday 6:00 AM - 5:00 PM
Friday 6:00 AM - 5:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
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Extremely disappointing interaction with a salesperson at this dealership, as well as concerns based on a prior in-person experience with the same individual. A few months ago, my family and I visited at this dealership, as well as concerns based on a prior in-person experience with the same individual. A few months ago, my family and I visited Toyota of Temecula Valley to test drive a specific vehicle. During that visit, we were assisted by the same salesperson who recently contacted us. At the time, we noticed elements of his tone and presence that came across as arrogant and condescending, but we chose to remain focused on our vehicle search. However, during that initial interaction, the salesperson also provided what I believe was inaccurate information regarding the credit process. He stated that the dealership would not pull credit if a customer came in with a check in hand. I attempted to clarify that, based on personal experience at multiple dealerships, this is not always the case—yet he continued to assert this incorrect information with unwarranted confidence. Fast forward to this week, I received a follow-up call from the same salesperson informing me that the vehicle we had been searching for was now showing in inventory and asking if we were still interested. I began to explain that we were still shopping around, in part due to concerns with the required add-ons specific to your dealership. Unfortunately, I was cut off mid-sentence. The salesperson interrupted to emphasize that he hadn’t discussed pricing yet and insisted that everything was negotiable. I attempted again to express our concerns and was once more interrupted, this time with a noticeably condescending tone. He repeatedly used the phrase, “Again, if you give me the opportunity…” and did not allow me to finish a single complete thought. It quickly became clear that he was not interested in listening—only in talking over me. Eventually, he became frustrated and abruptly ended the call with, “If you change your mind, let me know,” and hung up. I was genuinely shocked. While I initially considered letting it go, his tone and behavior were so disrespectful and unacceptable that I felt it necessary to respond. I called back and politely asked that our family be removed from future contact lists. Unfortunately, the conversation continued in the same condescending manner. He once again cut me off in an attempt to justify himself, and I had to point out that he wasn’t giving me the opportunity to speak at all. I expressed that I did not appreciate the tone of the conversation and reaffirmed that I did not wish to be contacted further. As a result of this experience and the pattern of dismissiveness, condescension, and misinformation, I will not be purchasing a vehicle from Toyota of Temecula Valley. Should I reconsider in the future, I will make a point to avoid working with that particular salesperson, and I would encourage others to consider doing the same. More
Zach is honestly the best of the best. Makes a promise keeps a promise and follows through with it. Thank you very much Zach for helping me find my Toyota.. I really enjoy it. The dealersh Makes a promise keeps a promise and follows through with it. Thank you very much Zach for helping me find my Toyota.. I really enjoy it. The dealership is top notch didn’t see any high pressure sales going on and in the Finance Department it was the same. Reginald (Reggie) went over step by step all the numbers and the finance details. Temecula Valley Toyota is doing everything correctly. More
I was very impressed with Carl Burk's professional manner and very knowledgeable handling and attention to my needs. He was very attentive and found me the perfect car equipped with all that I needed. The wh and very knowledgeable handling and attention to my needs. He was very attentive and found me the perfect car equipped with all that I needed. The whole experience was absolutely phenomenal, surpassing all my expectations. He listened to my needs and answered all my concerns in a timely manner. I would recommend him to all my friends and family anytime. Thank you you, Carl. Outstanding job!!! More
outstanding service, highly recommended saleswoman. very knowledgeable and treats you like a VIP. My son loves the vehicle very knowledgeable and treats you like a VIP. My son loves the vehicle More
I had an amazing experience buying my 2025 Toyota Camry thanks to Carl Burt! Carl made the process smooth and stress-free. thanks to Carl Burt! Carl made the process smooth and stress-free. More
I have not had many good experiences in the past with the service department at other dealerships. I have been looking for a dealership that not only cares about my vehicle but also cares about the customer. service department at other dealerships. I have been looking for a dealership that not only cares about my vehicle but also cares about the customer. Temecula Valley Toyota made me feel like I was in the right place. My service advisor, Jorge Cruz, was absolutely great! He was knowledgeable about the work needing to be performed on my vehicle. However, the thing that impressed me the most is that my he was very friendly and respectful of my time. Top shelf customer service is hard to come by these days and Temecula Valley Toyota nailed it for me. I was impressed. I think that I found my new home for service. Thank you, Jorge. More
Salesman, Nick Russo was great, knowledgeable, professional and attentive, Sales manager, Don was also a good guy. What I didn't like was the attempted price gouge. They hit me with a monthly l professional and attentive, Sales manager, Don was also a good guy. What I didn't like was the attempted price gouge. They hit me with a monthly lease number that was $250 over their own advertised price. Had I not been an educated buyer I would have been "cracked" Cracked is a term dealers use when they over charge and maximize their commissions, bonuses, etc. So, buyer buyer beware, Be an educated consumer. More
Had a great experience with Carl at the dealership. He made the process of buying a car super easy and hassle free. I’m really glad I was taken care of by Carl as he worked with me on getting me a fair He made the process of buying a car super easy and hassle free. I’m really glad I was taken care of by Carl as he worked with me on getting me a fair price for my car. THANKL YOU CARL. More
Not the best at customer service, been coming for years and employees at the cs desk seem more interested in visiting with each other or their phones. and employees at the cs desk seem more interested in visiting with each other or their phones. More