Terrebonne Ford Lincoln - Service Center

The Works Service Recently moved to Southern Louisiana from IL and went to Terrebonne Ford for service on our vehicle. This was our second visit and it was just as amaz Recently moved to Southern Louisiana from IL and went to Terrebonne Ford for service on our vehicle. This was our second visit and it was just as amazing as the first. The Service Manager was extremely professional every step of the way. Great group of folks to work with! More

Takes care of your car in a timely and friendly matter. It only took two days for the parts to come in and my car was ready on the 3rd day. There service is great and they are friendly. It only took two days for the parts to come in and my car was ready on the 3rd day. There service is great and they are friendly. More

Amazing Everything was perfect with my oil change and tire rotation. The workers were super nice and sweet. They offer snacks and drinks. It was amazing Everything was perfect with my oil change and tire rotation. The workers were super nice and sweet. They offer snacks and drinks. It was amazing More

Misinformed Service. I received a coupon for an oil change. Of course the coupon did not apply to my vehicle. Unfortunately I did not find this out until after the work w I received a coupon for an oil change. Of course the coupon did not apply to my vehicle. Unfortunately I did not find this out until after the work was done. A discount is advertised for a discount if a vehicle is bought in in between certain hours which I did, however, I did not receive that discount either. More

First impressions mean alot I bought my first new ford truck last week so this was the first time I have every brought a vehicle into a dealer service department. I was impressed I bought my first new ford truck last week so this was the first time I have every brought a vehicle into a dealer service department. I was impressed from the moment I walked up. Everyone was busy and professional. The shop was clean and everything was well kept and organized. The service to my F-150 was completely way faster than I had anticipated. My salesman John Jaccuzzo took good care of me and set me up with a new F-150 to use that day to get to work free of charge. My service advisor Amanda Sapia was friendly, helpful and genuine with her customer service. I was very impressed. More

That's What I Call Good Service I took my car in for routine maintenance and everything was taken care of no problem and very friendly staff. They even checked something extra I aske I took my car in for routine maintenance and everything was taken care of no problem and very friendly staff. They even checked something extra I asked about. No problem. I have used them in the past and will use them again, I can trust them not like other places I did try. Thank you for the service. More

Pathetic Service I have kept to my maintenance schedule and have only brought my car in to the dealership for all maintenance. It seems that the technicians didn't pay I have kept to my maintenance schedule and have only brought my car in to the dealership for all maintenance. It seems that the technicians didn't pay attention to details. I had two directional tires on my vehicle. I did not know that even existed, but tires were on vehicle when I bought it. Thursday, my wife took the car in for scheduled maintenance: oil change, tire rotation, and to have two new tires mounted and balanced as one tire in the front was losing air. She gets told about there being directional tires on vehicle, but one was bad due to not being rotated properly. So I now have two bad tires, one of which was done by whoever rotated my tires when I brought my vehicle in for last appointment. I am also having a hard time understanding why it takes almost 3 hours to change the oil, rotate the tires, and mount and balance two new tires. Especially with the equipment that I am sure is available at the dealership. I don't have access to the lifts or air tools, and, aside from mounting and balancing new tires, I could have done the rest of the work in an hour at most. More

Service Department Long story short, repairs to the truck were claimed to be done and not. Rear receptacle was said to be fixed but does not work. Now, wipers intermitte Long story short, repairs to the truck were claimed to be done and not. Rear receptacle was said to be fixed but does not work. Now, wipers intermittently do not turn off now and was working prior. Just received a phone call to say the back ordered part was in and that I will be responsible for the windshield wiper problem. My wife and I have always driven a Ford and always will, but will never buy one from Terrebone ford again. This is not an isolated event, I have had nothing but bad experiences with this service department. More

GREAT DEALERSHIP Fix my problem in no time was very please; Couldn't asked better service. They explain every thing to me what needed to be done before they started. W Fix my problem in no time was very please; Couldn't asked better service. They explain every thing to me what needed to be done before they started. Will tell my family and friends how good they were . More

The Works scheduled this service and Cory took the wheel. I don't have to worry about a thing when he is my service manager..Kudo to Terrebonne Ford for their e scheduled this service and Cory took the wheel. I don't have to worry about a thing when he is my service manager..Kudo to Terrebonne Ford for their excellent service and personel More